Quilter Reviews 

12,330
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the efficient service and smooth processes, especially when managing investments or transferring funds. People consistently highlight the helpfulness and knowledge of the staff and financial advisors, who provide clear explanations and support. The user experience is often described as easy and user-friendly, with many appreciating being kept well-informed throughout their interactions. However, some customers also noted issues with response times, experiencing delays in requests or difficulty reaching agents. A few other people also felt that information provided could be misleading or contradictory, leading to confusion. Conversely, a small portion of people felt there was an appalling lack of care and professionalism, particularly when dealing with complex issues or complaints.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting that transactions are... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app and online platform easy... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting efficient and... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more

Company replied

Rated 5 out of 5 stars

Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more

Company replied

Rated 5 out of 5 stars

I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more

Company replied

Rated 5 out of 5 stars

After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more

Company replied


Company details

  1. Pension Office
  2. Financial Planner

About Quilter

Written by the company

We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.

The businesses within our group aim to provide high quality products and services for the whole of your investment journey.

About us:

• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(12,330)

1,078 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

First class. Information is clearly presented and way to understand. Transaction speeds are good and all processes are well developed and considered.

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Andrew,

Its great to hear that you have found the information you have received easy to understand. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quilter was very easy to use via the…

Quilter was very easy to use via the financial advisor

June 8, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Sharon,

Its great to hear that you found your transaction easy to complete via your adviser. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

5 star Service…

Quilter dealt with our requests promptly and kept us informed via my financial advisors Redwood financial

June 5, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Isabelle,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us via your adviser.

Bobbie @ Quilter

Rated 5 out of 5 stars

Making Investing Simple and Accessible!

Making Investing Simple and Accessible!

My experience with Quilter has been extremely positive. The platform makes investing straightforward and easy to understand, giving me full visibility and control over my finances while still providing the reassurance of professional support when needed.

I particularly value being able to see how my investments are performing and having a clear picture of my financial position at any time. The information is presented in a way that is easy to navigate, which makes managing my finances much less daunting.

Via my Financial Adviser, Quilter has helped me feel more confident about investing for the future and has provided a level of transparency and accessibility that I greatly appreciate. I would happily recommend Quilter to anyone looking for a simple, user-friendly and professional investment solution.

May 13, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Debbie,

Thank you for taking the time to leave this review. We are pleased that you find our platform easy to use and that you are happy with the service you have received from us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent customer service

June 1, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hello,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Comprehensive

Nothing more to say

June 7, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hello,

Thank you for taking the time to leave this review and share your experience with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

I am very satisfied with my investments…

I am very satisfied with my investments and the mobile App is exceptionally clear and easy to navigate

June 6, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Will,

We are pleased that you find our app clear and easy to navigate. Thank you for sharing this.

Bobbie @ Quilter

Rated 1 out of 5 stars

Patronising, presumptuous and off putting

My initial chat with the advisor was a joke. He didnt listen to me and made sweeping assumptions about my wealth and situation based on my job income, which is low - but he didnt ask me if I had savings. He assumed I didnt and was - in his words- 'living hand to mouth'. I was so shocked I just didn't correct him, despite clearly stating that my aim was to increase the efficiency of my savings and investments. He also refused to give me his fees upfront - a huge red flag because I have consulted FA's before- and theyve always been upfront about their fees. He was very vague in general, spent the best part of an hour talking to me as if I was stupid, asking questions like 'Do you know what an ISA is?' and being very patronising.

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Sinead

I'm very sorry to hear that you have had a negative experience with us. I have been unable to locate your account on our systems using the information above. If you would like me to investigate this further then please contact me at customerinsights@quilter.com. If you can provide your full name this will allow me to look into your query.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Quilter App is very useful

Quilter App is very useful, very informative for tracking my investments.

June 5, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ashok,

Thank you for taking the time to leave this review. We are happy to hear that you find our app informative and useful.

Bobbie @ Quilter

Rated 5 out of 5 stars

quilter experience

the advice , process and overall up to date communication from quilter makes me feel my pensions and investments are all in a safe place. knowing where my investments are working for me and seeing the returns is all a good experience i would highly advise any one looking to invest to get in touch with quilter.

June 5, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Charles,

Thank you for taking the time to share your experience with us. We are pleased that you are happy with the communication and service you have received.

Bobbie @ Quilter

Rated 5 out of 5 stars

Great company with sound advise and…

Great company with sound advise and willing to help through the process of investment. Would highly recommend.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jaqueline,

We are happy to hear that you are pleased with the service you have received from us. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Clear communication

Clear communication. Prompt and highly professional service. Knowledgeable Financial Advisor, working to provide investment options to meet my needs.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Mary,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us via your adviser.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent Service

I have been extremely pleased with the service and support I hve received from Quilter.
Throughout my retirement planning journey, the team has been professiona, knowledgeable and approachable,taking the time to explain my iptions clearly and ensuring I felt confident in the decisions I was making. Their advice has helped me understand my pension arrangements and plan for the future with greater peace of mind.
I particulary appreciate the clear communication, efficinet administration and the personl approach taken whenever I have had questions or needed assistance. It is reassuring to know that my financial affairs are being managed by a company that values its clients and provides such a high standard of service.
I would have no hesitation in recommending Quilter to anyone seeking professional financial planning and pension advice
Thankyou to everyone at Quilter for your ongoing support

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ingrid,

Thank you for taking the time to leave the above review. Its great to hear that you are happy with the service you have received from us. We are pleased that you have found our communications clear and our staff professional, knowledgeable and approachable throughout your transaction.

Bobbie @ Quilter

Rated 5 out of 5 stars

Understood my needs and goals.

June 1, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Steve,

Thank you for taking the time to leave this review. Its great to hear that you felt your goals and needs were met throughout your transaction with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Sometimes things just work well!

I contacted Quilter by phone to arrange withdrawals from my pension. The agent explained the process I needed to follow clearly so that I could achieve what I wanted very quickly and simply. Quilter have improved their services in recent resulting in a customer focused approach.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Nigel

Thank you for your feedback. We’re pleased our team explained the process clearly and made it quick and easy for you. It’s also great to hear you’ve noticed our focus on improving service! Your support is appreciated.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Great Service

Martin & all at Quilter make everything go smoothly.

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Mark

Thank you for your kind feedback. We’re delighted to hear everything has run smoothly.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Helped to understand and use a flexible…

Helped to understand and use a flexible pension that allowed access to the pension pot with the ability to control and change as circumstances demanded,expert guidance.

March 31, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Cliff

Thank you for your feedback. We’re pleased to hear you found the pension flexible and easy to manage. It’s great our guidance helped you feel confident and supported in making changes when needed.

Many thanks

Cameron @ Quilter

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look