Quilter Reviews 

12,342
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the efficient service and smooth processes, especially when managing investments or transferring funds. People consistently highlight the helpfulness and knowledge of the staff and financial advisors, who provide clear explanations and support. The user experience is often described as easy and user-friendly, with many appreciating being kept well-informed throughout their interactions. However, some customers also noted issues with response times, experiencing delays in requests or difficulty reaching agents. A few other people also felt that information provided could be misleading or contradictory, leading to confusion. Conversely, a small portion of people felt there was an appalling lack of care and professionalism, particularly when dealing with complex issues or complaints.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting that transactions are... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app and online platform easy... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting efficient and... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more

Company replied

Rated 5 out of 5 stars

Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more

Company replied

Rated 5 out of 5 stars

I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more

Company replied

Rated 5 out of 5 stars

After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more

Company replied


Company details

  1. Pension Office
  2. Financial Planner

About Quilter

Written by the company

We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.

The businesses within our group aim to provide high quality products and services for the whole of your investment journey.

About us:

• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,342)

1,089 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quilter App is very useful

Quilter App is very useful, very informative for tracking my investments.

June 5, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ashok,

Thank you for taking the time to leave this review. We are happy to hear that you find our app informative and useful.

Bobbie @ Quilter

Rated 5 out of 5 stars

quilter experience

the advice , process and overall up to date communication from quilter makes me feel my pensions and investments are all in a safe place. knowing where my investments are working for me and seeing the returns is all a good experience i would highly advise any one looking to invest to get in touch with quilter.

June 5, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Charles,

Thank you for taking the time to share your experience with us. We are pleased that you are happy with the communication and service you have received.

Bobbie @ Quilter

Rated 5 out of 5 stars

Great company with sound advise and…

Great company with sound advise and willing to help through the process of investment. Would highly recommend.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jaqueline,

We are happy to hear that you are pleased with the service you have received from us. Thank you for sharing this.

Bobbie @ Quilter

Rated 5 out of 5 stars

Clear communication

Clear communication. Prompt and highly professional service. Knowledgeable Financial Advisor, working to provide investment options to meet my needs.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Mary,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us via your adviser.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent Service

I have been extremely pleased with the service and support I hve received from Quilter.
Throughout my retirement planning journey, the team has been professiona, knowledgeable and approachable,taking the time to explain my iptions clearly and ensuring I felt confident in the decisions I was making. Their advice has helped me understand my pension arrangements and plan for the future with greater peace of mind.
I particulary appreciate the clear communication, efficinet administration and the personl approach taken whenever I have had questions or needed assistance. It is reassuring to know that my financial affairs are being managed by a company that values its clients and provides such a high standard of service.
I would have no hesitation in recommending Quilter to anyone seeking professional financial planning and pension advice
Thankyou to everyone at Quilter for your ongoing support

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ingrid,

Thank you for taking the time to leave the above review. Its great to hear that you are happy with the service you have received from us. We are pleased that you have found our communications clear and our staff professional, knowledgeable and approachable throughout your transaction.

Bobbie @ Quilter

Rated 5 out of 5 stars

Understood my needs and goals.

June 1, 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Steve,

Thank you for taking the time to leave this review. Its great to hear that you felt your goals and needs were met throughout your transaction with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Sometimes things just work well!

I contacted Quilter by phone to arrange withdrawals from my pension. The agent explained the process I needed to follow clearly so that I could achieve what I wanted very quickly and simply. Quilter have improved their services in recent resulting in a customer focused approach.

June 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Nigel

Thank you for your feedback. We’re pleased our team explained the process clearly and made it quick and easy for you. It’s also great to hear you’ve noticed our focus on improving service! Your support is appreciated.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Great Service

Martin & all at Quilter make everything go smoothly.

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Mark

Thank you for your kind feedback. We’re delighted to hear everything has run smoothly.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Helped to understand and use a flexible…

Helped to understand and use a flexible pension that allowed access to the pension pot with the ability to control and change as circumstances demanded,expert guidance.

March 31, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Cliff

Thank you for your feedback. We’re pleased to hear you found the pension flexible and easy to manage. It’s great our guidance helped you feel confident and supported in making changes when needed.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

First class experience and very easy to…

First class experience and very easy to use

May 4, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Richard

Thank you for your feedback. We’re delighted to hear you’ve had such a great experience and found everything easy to use. Your support means a lot to us.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Time taken to listen to our…

Time taken to listen to our requirements,the advisor took time to explain as to how he was going to invest our monies.He was friendly patient and made sure we where happy

May 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Leonard

Thank you for your feedback. We’re pleased to hear your adviser listened carefully and explained everything clearly. It’s great to know you felt comfortable and supported throughout the process. Your comments are truly appreciated.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

A good company to deal with

Always helpful and offering good returns on my investment

May 26, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Mrs Roff

Thank you for your kind words. We’re glad to hear you’ve found our team helpful and that you’re happy with your investment experience. Your feedback is greatly appreciated and means a lot to us.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Quilter offers great returns and their…

Quilter offers great returns and their app provides a very clear view of account of performance. All actions are completed quickly and without any fuss.

May 21, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Mark

Thank you for your kind feedback. We’re really pleased you’re enjoying the app and finding everything clear and easy to use. It’s great to hear transactions are smooth and quick. We truly appreciate your support.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Excellent SIPP platform

Excellent SIPP platform, customer service very good, no unwelcome upselling and more of a small company feel rather than a faceless financial services megalith

June 2, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Martin

Thank you for your feedback. We’re delighted you value our platform and support, and that our approach feels personal and straightforward. Your comments mean a lot, and we’re glad to be meeting your expectations.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Very effective communication via email…

Very effective communication via email throughout detailing every transaction.

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Kevin

Thank you for your feedback. We’re glad our email updates have been clear and helpful in keeping you informed. Your support is greatly appreciated, and we’re pleased to provide a service that works well for you.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Best financial company 👌

Been with a few financial companies looking after my pension and investment quilter have been the best by miles thankyou quilter

June 3, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Darren

Thank you for your kind feedback. We’re really pleased to hear you’ve had such a positive experience with us. Your support means a lot, and we’re glad to be looking after your pension and investments.

Many thanks

Cameron @ Quilter

Rated 4 out of 5 stars

pension made easier and safer .

having face to face experience made things so much easier ,also easy access via phone .

June 2, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Jane

Thank you for your feedback. We’re really pleased to hear that meeting face to face and reaching us by phone made things easier for you. We appreciate you taking the time to share your experience.

Many thanks

Cameron @ Quilter

Rated 5 out of 5 stars

Simple process

Simple process, guided by my financial advisor.
Investments currently performing well, so no complaints

May 25, 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning Martin

Thank you for your feedback. We’re pleased the process felt simple and that your adviser guided you well. It’s great to hear your investments are performing well. We appreciate you taking the time to share your experience.

Many thanks

Cameron @ Quilter

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