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Qustodio Reviews 

565
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, frequently finding it unresponsive, unhelpful, or difficult to access. Reviewers often encountered significant issues with the product's core functionality, noting that it frequently failed to block content or was easily bypassed by children. The app and website were widely criticized for being complex to set up, unreliable, and not consistently working as advertised. Conversely, some people found the app effective for controlling screen time on specific devices and appreciated its user-friendly interface and easy setup. However, these positive experiences were often tempered by reports of glitches or limitations with certain features and device compatibility.

What people talk about most

Application

People report ambiguous experiences with the app, with some finding it useful and easy to use, stating that... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the app complex and difficult... See more

Product

Customers had ambiguous experiences with the product, with some finding it to be very good and performing its... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as non-existent,... See more

Website

Reviewers highlight negative aspects of the website, noting issues with customization and transparency... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Qustodio has a consistent problem with blocking unsupported browsers. Most recently, their software engineers have been unable to block the use of the 'Browser' app (browser-app.com). So, unless every... See more

Company replied

Rated 2 out of 5 stars

The Roblox application on PC can easily bypass Qustodio's rules. My son was still able to run Discord after the time limit expired. After contacting the company, they sent a generic email with instruc... See more

Company replied

Rated 2 out of 5 stars

iMac that my son uses is also shared by other users ..Instead of monitoring only his profile , your software is monitoring entire computer making it useless. Calls log is not working. YouTube logs ar... See more

Company replied

Rated 2 out of 5 stars

This works really well for controlling how much time my son spends playing games on a Windows computer, but when I tried to apply it to his Samsung phone, I spent hours trying to get it to work proper... See more

Company replied


Company details

  1. #342 of 355 best companies in Software Company

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Try Qustodio for free

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2.5

Poor

TrustScore 2.5 out of 5

565 reviews

5-star
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1-star

Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(565)

288 reviews in the last 12 months

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Rated 2 out of 5 stars

It's not that I don't like it but it's…

It's not that I don't like it but it's just not complete enough.
I would love to see more chatting surveillance in more apps. I would like to option of using brave browser and also have it compatible with Linux.

April 10, 2026
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Reply from Qustodio

Thanks for your feedback! We’re continuously improving and adding new features across platforms. As a cross-platform solution, support for more apps, browsers, and systems is something we’re actively working on.

Rated 5 out of 5 stars

Problem resolved

Problem resolved. I deleted the app and didn’t remember I committed to annual billing. I didn’t receive a warning notice that I would be billed (I assume it was in the app). I was charged and it was refunded immediately!

April 9, 2026
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Reply from Qustodio

We are glad it was resolved quickly! We understand how easy it is to forget an annual subscription after deleting the app. We appreciate your feedback.

Rated 1 out of 5 stars

Doesn't block pornographic material

I was with them for a couple years. My kids started using YouTube more so I upgraded to monitor YouTube as well. I realized after a couple months that it wasn't that good at monitoring YouTube or other sites and, despite having it blocked on their service, pornographic material was still getting through. I removed their service and I switched to Canopy. I contacted them for a refund but they refused because I upgraded just over 30 days ago. Insane! It's a year subscription. Definitely not recommended.

April 6, 2026
Unprompted review
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Reply from Qustodio

Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email to continue troubleshooting.

Rated 1 out of 5 stars

disappointing

At first it worked fine, but now even though we are a premium member, it stopped working at all. The customer service take a long time to respond, we would not recommend this app, especially since it is really expensive. The free version only lets you set daily time limits, you cannot turn the computer off in the evening.

April 7, 2026
Unprompted review
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Reply from Qustodio

Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Please reply to our request for your details or contact our support team directly at your earliest convenience so we can help troubleshoot and find a solution.

Rated 5 out of 5 stars

Subscription refund

Fast and efficient response to a refund request with no hesitation. Easy to deal with.

March 28, 2026
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Reply from Qustodio

Thank you for your feedback! We’re glad to hear that your refund request was handled quickly and smoothly. We appreciate your support.

Rated 1 out of 5 stars

Doesn't work with Opera.

Doesn't work with Opera.

April 2, 2026
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Reply from Qustodio

Thank you for your review. Our support team has sent you an email. Please reply to our request for your details so that we can assist you with this.

Rated 4 out of 5 stars

Absolutely love this app

Absolutely love this app! Easy to set up and easy to use. I have used it for almost a year now.

April 5, 2026
Unprompted review
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Reply from Qustodio

Thank you for your kind words! We’re thrilled to hear that you’ve been enjoying the app and found it easy to set up and use.

Rated 1 out of 5 stars

My kids were able to break Qustodio , worst app ever

My kids were able to break Qustodio and completely bypass it. The app was so broken that we couldn't even uninstall it.
It doesn't count screetime accurately, missing hours at times, limited with webbrowsing monitoring, certificate installation instructions are totally unreliable, and support service is the worst ever seen

April 5, 2026
Unprompted review
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Reply from Qustodio

Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Please reply to our request for your details or contact our support team directly at your earliest convenience so we can help troubleshoot and find a solution.

Rated 1 out of 5 stars

Time limits are easy to bypass on iOS.

Time limits are easy to bypass when using iOS. One child’s device reports background apps such as Life360 as screen time, which is very frustrating when trying to determine if the set amount of screen time is used. Another child’s device stopped reporting and is sending notifications that the device hasn’t been used. I have now uninstalled and reinstalled the kids app 3 times. It works again after being uninstalled but then will stop again.

March 19, 2026
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Reply from Qustodio

Thank you for your review. We're sorry that you are having issues with Qustodio. Our support team has sent you an email to assist you with this.

Rated 5 out of 5 stars

Great access for parents

Good control for parents, without too much interference with kids on their devices

March 24, 2026
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Reply from Qustodio

Thanks for your feedback! We’re glad to hear you’re finding the right balance between giving parents control while still allowing kids to use their devices comfortably.

Rated 3 out of 5 stars

Useful but a little inflexible

Great if you want to create routines that are firmly set. Not so easy to manipulate if you want to create several rules to cover similar time slots on different days. We homeschool, and our routines are flexible so this is at times difficult to manage.

I do love that I am able to pause devices, I am provided alerts if the app flags something it deems suspicious (often wrong but I'd rather be alerted than not) and my daughter is beginning to adjust.

I don't like the inflexibility, but perhaps I need to learn more about setting routines up.

March 19, 2026
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Reply from Qustodio

Thanks so much for your feedback. We really appreciate it. We’re glad you’re enjoying our features. Our support team has sent you an email to make sure Qustodio is set up properly for your needs.

Rated 5 out of 5 stars

Great app

Great app! Good to see how long my son is on his phone

March 21, 2026
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Reply from Qustodio

Thanks for the review! We’re so glad we can help you stay informed and keep your son’s screen time in a healthy balance.

Rated 1 out of 5 stars

I really need human support

I really need human support

March 23, 2026
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Reply from Qustodio

Thank you for your feedback. Our team has contacted you via email to provide the support you need. Please check your inbox so we can help with your questions.

Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service. I would highly recommend this software if you have kids.

March 24, 2026
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Reply from Qustodio

Thank you for the recommendation! Knowing we're helping you keep your kids safe is the best feedback we could receive.

Rated 4 out of 5 stars

Qustodio is a great part of our peace of mind

Qustodio is a great part of our safety net, giving the child opportunity to proove themselves to the parent and giving the parent the opportunity to oversee the social interactions.
I do wish there was a way to tap on an individual thread between the child and another person rather than having to go through all the conversations of the day.

March 24, 2026
Unprompted review
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Reply from Qustodio

Thank you for sharing your experience! We’re so glad to hear Qustodio is helping build that bridge of trust between you and your child. We also really appreciate the feedback regarding message threading.

Rated 3 out of 5 stars

No support

I have somehow managed to install guidance to control my 13yo's usage of his lap top but frustratingly unable to add his android phone to the parent app. I was able to arrive as 'Allow Now' and after that I just could not proceed further. I have countless times and i must say my blood pressure is increasing with this. It's not user friendly and I just cannot complete what's on their tutorial. There is no help online, no online chat support too. And I managed to find an email 'info@qustodio(dot)com' and sent an email to have failed delivery saying the email provider rejected it. Huh? What?

March 24, 2026
Unprompted review
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Reply from Qustodio

Thank you for your review. We're sorry to hear that you are having issues with Qustodio. Please reply to our request for your details or contact our support team directly through our contact form so we can help troubleshoot and find a solution.

Rated 2 out of 5 stars

I am unable to set a time limit for all…

I am unable to set a time limit for all games - or all apps in a category. That would be helpful.

March 19, 2026
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Reply from Qustodio

Thank you for your feedback. Our team has sent you an email to help you set up Qustodio so it fits your needs. Please check your inbox, and feel free to reach out if you need any further assistance.

Rated 3 out of 5 stars

Changes to interface changed

I cant quite pin point when but there must have been an update and I do not like the app as much. It seems everything has been lumped together in groups as apposed to individual apps.

Maybe with some playing arpubd I will find my way around

March 19, 2026
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Reply from Qustodio

Thank you for your feedback. Our support team has sent you an email to help you navigate Qustodio and get familiar with any recent changes.

Rated 4 out of 5 stars

Love the location alerts…ARRIVED AT…

Love the location alerts…ARRIVED AT SCHOOL. Some of the Google alerts are off base, for example a warning for drugs and alcohol when he searched for how many ounces were in a movie theater large soda cup.

March 22, 2026
Unprompted review
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Reply from Qustodio

Thank you for your feedback! We’re glad you’re enjoying the location alerts. We’re continuously working to refine and improve the accuracy of our alerts. If you need any help, please feel free to reach out to our support team.

Rated 3 out of 5 stars

Didn't work fully on iPad

Very good at controlling screen time for Android phone. Upgraded to premium for son's iPad too. It reads time's up, but my son can still play on the iPad, so wasn't worth the upgrade. Was happy with the free version. Very disappointing!!

March 20, 2026
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Reply from Qustodio

Thank you for your feedback! Our support team has reached out to help you set up Qustodio correctly and explain how it works across platforms.

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