I have been using Rabisu.com for many years and the most important factors that make this company different from other companies are the protection systems and the high quality of the devices. I haven... See more
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See what reviewers are saying
one of the few Turkish hosting companies in terms of equipment quality and excellent speed.but if you have problems, you will grow old until the problem is solved for you.You can wait forever for supp... See more
I am from Ukraine, because of the shelling of Russia - on our energy structure - I decided to open a VDS abroad. I bought a service from rabisu - what do I wish for? This company rabisu susp... See more
Company replied
Thx for hosting and thx for helping to your edit my server. I hope you will be bigger
Company details
Written by the company
Turkey's leading game server provider Rabisu aims to provide the best service outside of Turkey with its quality and high performance service.
Contact info
312 West 2nd Street Casper, WY United States, Casper, United States
- info@rabisu.com
- rabisu.com
3.8
Great
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely perfect.
September 10, 2026
Unprompted review
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Automatic renewal for a service I no…
Automatic renewal for a service I no longer use. I didn't manually renew it, but Rabisu charged my saved payment method and refused to refund me. Very disappointing customer support.
September 10, 2026
Unprompted review
Reply from Rabisu
Thank you for your feedback.
We would like to clarify that the renewal was processed automatically in accordance with the terms provided during the service purchase. Our customer panel clearly states:
“Services that are not cancelled will be automatically renewed using your registered payment method.”
The customer panel also provides an “Cancellation Request” option under the relevant service, allowing customers to prevent the service from being renewed.
As the service was not cancelled before the renewal date, the renewal was processed using the registered payment method. The refund request was therefore handled in accordance with our Service Agreement.
We understand your disappointment, but the renewal and payment process was carried out according to the terms communicated to customers.
Good Service
No notes. Good servicing, Fast replies on problems. Everything. I didn't see any server based problems and even in the not-server based problems that occured, they fastly replied my ticket and solved all my problems. 5/5
August 14, 2026
Unprompted review
Fraudulent Website
They did not provision RDP after payment was made. I opened a case, and the representative was eager to close the ticket without a resolution. Please stay away from Rabisu.
August 3, 2026
Unprompted review
Reply from Rabisu
Hello,
We’re sorry to hear that you had this experience. However, after reviewing your support ticket, we can see that our team did respond to your request regarding the RDP provisioning.
The ticket was not manually closed by our representative. It was automatically closed after 72 hours of inactivity because no further response was received from you. Our support system is configured to automatically close tickets when there is no customer response for 72 hours.
If the issue was still unresolved at that time, you could have replied to the ticket to reopen it and continue the conversation with our support team.
We’re always happy to assist when an issue remains unresolved, and we’re sorry if our ticket automation gave the impression that we were trying to close your case without resolving it.
**Unreliable VPS service and…
**Unreliable VPS service and disappointing support**
I experienced repeated and prolonged network outages with my VPS. During the outages, the server was unreachable via RDP, and all applications and services running on the VPS that required internet access also became completely unavailable.
What was most frustrating was the support response. Despite the issue clearly affecting the server's external connectivity, support repeatedly insisted that there was no problem and kept asking for my VPS login credentials. The issue eventually resolved itself, but it happened again later, and I have now experienced another prolonged outage.
I understand that technical problems can happen with any provider. What I find unacceptable is the lack of proper diagnosis, communication, and acknowledgment of the issue. I run services that need to remain online continuously, and these repeated outages have caused real disruption and losses.
Based on my experience, I cannot currently rely on this provider for services that require high availability.
August 13, 2026
Unprompted review
Reply from Rabisu
We're sorry to hear about your experience and understand how disruptive repeated connectivity issues can be, especially for services that need to remain online continuously.
Unfortunately, we cannot identify the specific VPS or incidents mentioned in this review from the information provided. We would like to investigate the issue properly, including the reported outages and the previous communication with our support team.
Please open a support ticket with our team and reference this review. Our technical team will review the issue, check the relevant logs and network connectivity, and investigate what happened during the reported outages.
We apologize for the frustration caused and would appreciate the opportunity to properly investigate and resolve the issue.
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The worst server
The worst server
I requested to change server resources, 24 hours have passed and they still haven't been able to do it!
August 10, 2026
Unprompted review
Reply from Rabisu
We apologize for the delay with your resource change request.
Some resource changes require manual processing and the completion time can vary depending on support workload and the technical requirements of the requested change. While we aim to complete these requests as quickly as possible, delays can occasionally occur during periods of high demand.
Unfortunately, we cannot identify the specific service from this review alone. Please provide your service details to our support team so we can locate the request, review its status, and ensure it is resolved.
We appreciate your patience and apologize for the inconvenience.
Poor Internet
UDP traffic doesn’t work on their servers and they don’t advertise this on top of that the internet is super slow and unusable and support is completely useless aswell
August 10, 2026
Unprompted review
Reply from Rabisu
We're sorry to hear that you had this experience.
However, we currently don't have enough information to identify the service or server you are referring to, so we're unable to investigate the reported UDP connectivity and network performance issues.
UDP traffic is supported on our infrastructure, and there is no general restriction preventing customers from using UDP. If you experienced an issue with a specific service, we would be happy to investigate it.
Please contact our support team with your service ID, server IP address, and details about the UDP ports or applications affected. This will allow our technical team to review the network configuration, routing, and relevant logs.
We take reports about network performance and support quality seriously, and we'd appreciate the opportunity to investigate the issue rather than leave it unresolved.
Your expectations
If you ever use a service from Rabisu and your expectations aren't met, their support team will offer no assistance. The money you paid is now theirs, and you've purchased a slow service. Think twice before making a purchase.
July 31, 2026
Unprompted review
Reply from Rabisu
We're sorry to hear that your experience did not meet your expectations.
After reviewing your case, we can confirm that the reported issue was resolved through our support team. We always strive to assist our customers and are pleased that we were able to provide a solution.
If you experience any further issues, please don't hesitate to contact us through our support channels. We appreciate your feedback, as it helps us improve our services.
Thanks for the service
Thanks for the service, best site ive used to this date
July 27, 2026
Unprompted review
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Stay Away, Important Requirements Were Only Disclosed After Payment
I purchased a VPS from Rabisu after reviewing the features advertised on its website, including One Click OS Install.
After my payment was accepted, my VPS was suspended because Rabisu required me to complete ID verification. This requirement was not clearly disclosed before I placed the order. Had I known that I would need to provide government issued identification, I would not have purchased the service.
I informed support that I was not comfortable providing personal identification documents and requested cancellation with a full refund. At the time of writing, I have still not received the refund.
I also found that the advertised One Click OS Install feature did not match my experience. I could not change the operating system myself and had to open a support ticket for manual assistance. The operating system change was not completed before the VPS was suspended.
Based on my experience, I cannot recommend Rabisu. Important conditions were only raised after payment, the advertised feature was not available as expected, and my refund remains unresolved.
I will update this review if Rabisu processes the refund and resolves the matter properly.
July 16, 2026
Unprompted review
Reply from Rabisu
Hello,
We're sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points. The operating system can be reinstalled or changed directly through our control panel using the One Click OS Install feature.
Identity verification is requested only in certain cases as part of our security procedures to help prevent fraud, abuse, and illegal activities. Customers who do not wish to complete the verification process may request cancellation, and we will initiate a full refund in accordance with our refund policy.
As no order number or support ticket was included in your review, we are unable to verify the specific circumstances of your case or the issue described regarding the operating system installation.
We appreciate your feedback and remain committed to improving our services.
bad support and servers
bad support and servers, their servers keep going down and they don't help you. scammers
June 27, 2026
Unprompted review
Reply from Rabisu
Hello,
We're sorry to hear that you feel this way.
We take reports of service interruptions seriously and investigate every case individually. Unfortunately, we cannot identify your account from this review, so we're unable to verify the issue or check your support request.
If you have an open ticket, please reply to it or share your ticket ID with us so our team can investigate the situation and assist you as quickly as possible.
We are committed to resolving genuine technical issues and providing support to all of our customers.
I bought a server from them
I bought a server from them. I am waiting over one hour. The service is too slow. And support not respond me.
June 30, 2026
Unprompted review
Reply from Rabisu
Hello,
Thank you for your feedback, and we're sorry for the delay.
Server deployments and support responses may take some time depending on the current workload. While many orders are completed much sooner, they are not guaranteed to be instant.
Since we cannot identify your account from this review, please update your existing support ticket or contact us with your order or ticket ID so we can check your case and assist you as quickly as possible.
We appreciate your patience and look forward to resolving your issue.
This are scammers
This are scammers, I purchased a VPS it worked for about a week, and all of sudden the VPS stopped working, I can't login to the VPS, the server IP Address is not reachable, and all the website on the server is down. It's almost 24hrs, I opened a Ticket, and it have been open with no response from them. I believe I was scammed by them, if you want peace of mind, stay away from them. Very terrible platform, I'm beginning to believe that most of the 5 star rating they have here on Trustpilot is bought.
June 23, 2026
Unprompted review
Reply from Rabisu
Hello,
We're sorry to hear that you've had this experience.
We would like to clarify that our support response time is not 24 hours. Tickets are typically answered within 2 to 6 hours, depending on the current workload and the complexity of the issue.
Unfortunately, we cannot identify your account from this review, so we are unable to check the details of your case. If your issue is still ongoing, please update your existing support ticket or provide your ticket ID, and our team will investigate it as quickly as possible.
We take every service interruption seriously and are committed to resolving technical issues through our support system.
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SCAM ALERT
SCAM ALERT
The are absolutely scammers.
I bought a server. I spent a few hours configuring the server and saving some files there. Then, tmrw in the morning I woke up and saw they deactivated my server and I should do KYC. (Why didn't ask me for KYC before buying the server?!)
I completed KYC successfully, but then they told my server cannot be recovered.
Yes, that's it. I'll never use their website again.
June 4, 2026
Unprompted review
Reply from Rabisu
Hello,
We're sorry that your experience did not meet your expectations.
Our identity verification (KYC) process is required in certain cases as part of our fraud prevention and security procedures. When verification is requested, it must be completed before the service can continue.
We have already been in direct contact with you regarding this case and worked to address your concerns. Unfortunately, once a server has been terminated, recovery of its data is not always technically possible.
We appreciate your feedback and remain committed to improving both our verification process and customer experience.
Service till not activated since more…
Service takes 5 to 6 hrs for activation. Activated after submitting support ticket
May 8, 2026
Unprompted review
Reply from Rabisu
Hello,
We are sorry to hear about the delay.
Activation times may occasionally take longer depending on stock and verification processes. Please create a support ticket through your client panel so our team can check your order details and assist you as quickly as possible.
Best regards.
It's okay i think
April 9, 2026
Unprompted review
i bought Singapore VPS and it's stuck…
i bought Singapore VPS and it's stuck for more than an hour in pending, despite the website advertising 60s to 5min provision times.
If they can't provide the service their are selling, they shouldn't sell it in the first place!
Also, AI can provide better answers than their customer support team which appears brain-less – gives answers not related to the problem.
March 19, 2026
Unprompted review
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I used it to play Minecraft with my…
I used it to play Minecraft with my friends. I definitely won't be surprised when I need it again
February 17, 2026
Unprompted review
Best Hosting
Thx for hosting and thx for helping to your edit my server. I hope you will be bigger
January 11, 2026
Unprompted review
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