Radiantmelanin Reviews 61

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam company, they erase all the bad reviews online on their social media pages. Will not refund their scam products. Won't reply emails after they receive payment. Buyer beware! Radiant Melanin UK

Company replied

Rated 1 out of 5 stars

I don't even know whether the product is good or not because I never received it. Never has a company been so rude to me or demonstrated such a lack of customer care. I had to go through PayPal to ge... See more

Rated 1 out of 5 stars

I really wish l could sue this company. After paying for so much you don’t get what you paid for.The worst customer service ever its Ridiculous. I used the acne and dark spots cream and l reacted to t... See more

Rated 5 out of 5 stars

Awesome products, it works. This company is the real deal. Game changer… I will be ordering more and more. Highly RECOMMEND. Thanks for being part of my skin care journey. My initial experience with p... See more

Company details

  1. Skin Care Clinic

Written by the company

Skincare products, essential made with natural and organic ingredients for skin types. Primarily targeting skin imperfections, such as acne, hyperpigmentation and wrinkles. Other products are specially designed to promote a radiant, healthy and glowing skin.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

⭐️ WARNING

⭐️ WARNING: SCAM – DO NOT DO BUSINESS WITH RADIAN MELANIN LONDON⭐️

This has been one of the worst business experiences of my life. Reddy and Melanin is a complete scam, built on lies, manipulation, and extremely unprofessional behavior.

I initially contacted her only to buy ONE cream for myself. Instead, she convinced me to buy 27 creams wholesale, promising that I would sell all of them easily. She repeatedly told me that she already had clients in Senegal waiting and ready to buy, and that if I took the creams there, I would make a good profit. She also promised she would help me sell, advertise the products, and connect me with buyers.

I trusted her.

I paid a lot of money for the creams, paid shipping, paid U.S. customs duty, carried 10 kilograms of products, and traveled all the way to Senegal — only to find out that NOT A SINGLE CLIENT EXISTED. The entire time I was there, zero sales.

She promised she would post and advertise the creams on her social media.
She NEVER did.

Every time I asked about clients, she would argue with me, speak rudely, and act completely unprofessionally. Then she tried to turn the situation around and claim I was supposed to sell the creams, even though:
• I am not a cream seller
• I have no social media influence
• Selling creams is not my business
• SHE was the one who offered the wholesale deal and promised sales

After Senegal, she then asked me to bring the creams back to the U.S., claiming she had clients there waiting. Again, same story: no clients, no sales. Later, she claimed the clients “bought from someone else,” which I know is a lie.

At that point, she pressured me to ship the creams to Germany to one of her friends who was supposedly having an event. I honestly felt like I had no choice, because at least I wanted to get my money back, even if I made no profit.

I ended up paying ANOTHER $265 out of my pocket to ship the creams to Germany.

She promised me that the creams would now be sold for $100 each and that she would send me my money back.

⚠️ To this day, I have received NOTHING.

So not only did she:
• Scam me into buying her creams
• Make me pay shipping, customs, and travel costs
• Lie about clients in Senegal and the U.S.

She ultimately took the creams back, made me pay even more money, and now I have:
• NO money
• NO creams
• NO reimbursement

This is beyond unprofessional — this is deceptive, dishonest, and fraudulent behavior.

I have ALL the proof: messages, promises, and the way she spoke to me throughout this entire process. I also know that she hasn’t done it to me alone I am in contact with other people she has done the same thing to and we will take legal actions.

⚠️ DO NOT BUY WHOLESALE FROM Radian MELANIN london
⚠️ DO NOT TRUST THEIR PROMISES
⚠️ THIS IS A SCAM

Please learn from my experience and protect yourself and your money.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I really wish l could sue this company

I really wish l could sue this company. After paying for so much you don’t get what you paid for.The worst customer service ever its Ridiculous. I used the acne and dark spots cream and l reacted to the cream and encouraged me to keep applying. After making my orders l did not receive anything till now. You contact them they block you. Its a SCAM !!!!!! Im so disappointed

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

I bye3 product but i received 2

I bye3 product but i received 2
The manager promised me to send the product that failed since April, we have July, i didn't receive anything.

April 17, 2025
Radiantmelanin logo

Reply from Radiantmelanin

You bought products using a discount code that had already been removed from the website, but you saved it and use it to get a 50% off on the products. This means you wanted to receive double the quantity you paid for, which is very unreasonable given the discount had been removed. You saved it and used it although it was not displayed on the website anymore, we had not deactivated it because it was going to be put back on a later date that is how you managed to have a 50% off on your entire order.

You were sent the exact product you paid for without the discount and you asked for the offer to be applied, we told you that the items had been sold out and wouldn’t be back in stock before long, but in good faith we agreed to give you an extra product when back in stock. To say you ordered and received only half of your order is very misleading, but that’s okay.

Advertisement
Rated 1 out of 5 stars

I'm pretty sure this is a scam

I don't even know whether the product is good or not because I never received it. Never has a company been so rude to me or demonstrated such a lack of customer care. I had to go through PayPal to get a refund because they refused to return my money even though they never even attempted to send the product. A lot of the positive reviews they have are fake. Awful company.

November 1, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

The customer service department…

The customer service department demonstrated a lack of professionalism and declined my request for a refund for an item that was out of stock. Furthermore, the representative exhibited rudeness in their communication. Consequently, I will not be shopping at this establishment again. If possible, I would refrain from awarding any stars for this experience.

April 2, 2024
Rated 5 out of 5 stars

Perfect products 💯

Perfect products 💯
My fiancé is really satisfied. It's well worth the money for their high quality products. We'll definitely order again. I highly recommend 💯💯💯

March 7, 2024
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Poor customer service

Poor customer service, again I placed an order in January 24 for 3 products( body scrub and 2 soaps) , I received the scrub but I still not received the soaps till today, even after reminding, it’s just very bad. It’s looks like they wait for the customer to order and then they go and make, but it should be clear on the website as this is again Misleading or Stealing from the customers.
Very very disappointed overall and please make sure you deliver my remaining order.
😞

February 1, 2024
Radiantmelanin logo

Reply from Radiantmelanin

First of all, thank you very much for purchasing our products. After checking your order number, we can see that you have ordered quite a few times, which shows that you actually love the products, and you just didn’t particularly like your last experience and we are profusely sorry you feel that way. You had ordered a product that was marked as “Pre-order” which means it was not in stock at the time you had ordered and as soon as it became available you were sent the product.

Also, previous reviews from you about the products on this platform were excellent. This also means, it was only a misunderstanding on your last order altogether. Please, remember every time you see “Pre-order” one item it means you can order it, but the date of dispatching the product is always detailed on the description.

Once again, we apologise for any inconvenience this may have caused and we appreciate every purchase you have continued to make even after this review.

Rated 1 out of 5 stars

You don't get what you pay for

You order items that you NEVER get.
It's been over 2 months I'm waiting for my products that by the way are beyond expensive...
Starting to wonder of a scam.
She's got my money and I got No products!
Sent multiple emails with no response.

December 13, 2023
Rated 5 out of 5 stars

I have spent money on so many products…

I have spent money on so many products without results.. I taught to try radiant for the first time and it worked so perfectly. Like my skin is skinning😁 My skin is clear and much beautiful. I had acnes and dark spots that looks like it will never go away but hey radiant cleared my doubt.. The gold soap is 💯 natural and best for skin..Then the acne set was so helpful.. If you are yet to try this product pls do. I tried it and it worked for me. I am so happy I found radiant. Thank you radiant for your products.. I love radiant melanin❤️

June 10, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look