Radisson Blu Reviews 303

Avoid Leeds Hotel!! Booked and paid for a room money had be taken out of my bank but apparently a error occurred so I rang customer services straight away to make sure the booking went through which it did he gave me a confirmation number and he told me the day I was stopping after I gave him surname so the booking must of been there for him to know the dates of my stay! Arrived on the Sunday to check in to find no such booking the woman at reception was useless and unprofessional she said there’s no payment or booking even though I showed proof from my bank the money had be taken all for her to say every so often a booking gets lost and when I asked about my money her reply was it’ll be lost in “cyber space” how is this a professional response l. We have stayed over 20 times at that hotel since 2018 and will not be saying again and I will be taking this further!!!

We stayed at the radissonblu in Glasgow city centre over the weekend on July 11th.
The hotel is absolutely beautiful in a great central location.
It was such a hot day, we had just walked from the bus station with our backpacks. Needless to say we were in need of refreshments. We were greeted with a choice of fresh cool water infused with fruit, sparkling water, tea and coffee (very much appreciated.

The lady at reception was so smiley and looked genuinely happy to see us. (I'm sorry I didn't get her name, she was a great representation of your hotel. She quickly checked us in and was happy to chat and answer any questions we had about the city. She let us know there was a transmit festival on that weekend and the town would be very lively.

The entire hotel was spotless and the room was beautiful. It had everything we could need. Kettle, tea, coffee, sugar, milk, hot chocolate, complementary water, clean fluffy towels, robes, hair dryer... etc.

There is a very friendly night porter on all night if you need to leave/enter the hotel in the wee hours, and reception staff available all night.

In the morning we went for a beautiful buffet breakfast, they had everything! And it was all tasty and fresh.
But the absolute highlight of our stay was the amazing breakfast host Karen, she was so friendly, helpful and positive. Being greeted by Karen first thing in the morning was the perfect start to our day 😊 she made us (and every other guest) feel like VIP guests, hehe. That lady is the perfect person to greet guests first thing in the morning. Thank you Karen!

Thank you for the perfect weekend break. We will be back soon

Arrived at Cardiff Radisson Blu at 12 pm. Unfriendly and unhelpful welcome from the receptionist on the first desk you came too . Told we couldn’t check in until 3pm. Having just stayed at Radisson Collection Copenhagen and Radisson Blu within the last month, we knew this wasn’t accurate . Both those hotels took all our details on arrival and stored our cases.
Inevitably at 3pm there was a queue . It stretched right out over the pavement. How can this make logical sense?
The ONLY thing this hotel has going for it is the proximity to the train station and stadium . Out of the three Radisson hotels we have stayed at recently , this is definitely a no no.
To be honest, I assumed this chain was on a par with Hilton and Marriott but it really isn’t . The staff in Copenhagen and Stansted were lovely and the location of all has been excellent.
Cardiff has been the worse . Dirty and tatty rooms.
Think I’ll give the Radisson hotels a wide berth in the future.

Stayed for 3 nights - experience was very mixed. The hotel has many good features - location, public areas, restaurants, breakfast. But it was badly let down by the whole reception desk experience - staff, responsiveness and even its layout. Through the whole stay we found the desk to be totally unhelpful and unfriendly - and I have no idea why. Simple requests were met with icy stares and usually a very curt "no"! On two occasions, the agent simply ignored us and walked off! The desk layout didn't help - with a huge pillar right in the middle so customers were left peering round to see whether an agent was free. Very unusual for reception to spoil a whole hotel experience - but this lot did!

£160.00 for 1 night for 2 of us ir was really nice at reception but when we went to the room so disappointed the skirting boards they would duty holes in the the curtains the room was very basic no water in the fridge the legs on bedside table was dirty no carpet it was stick down lino so so disappointed won't be staying there again it was the one in Cardiff

Radisson Hotels Website Review
Frustrating and Unreliable Experience
After spending over five hours trying to book a room on the Radisson Hotels website, my experience has been nothing short of exasperating. Despite multiple attempts, I was repeatedly met with a generic error message: “Oops, we’re sorry! There is an error. Please try later.” This issue persisted across several devices and browsers, making it impossible to complete my reservation.

Customer Support: Unhelpful and Slow
In an effort to resolve the issue, I called Radisson’s customer service five times and even sent an email. Unfortunately, none of these attempts led to a solution. The support team was unable to change my reservation or provide a workaround, often leaving me on hold for extended periods or giving vague promises that the IT team was “working on it.” Many other customers have reported similar experiences, noting that Radisson's customer service is rated extremely poorly (as low as 1.1 out of 5), with most issues remaining unresolved after contact.

Widespread Website and Booking Problems
This is not an isolated incident. Numerous travelers have reported ongoing technical issues with Radisson’s website, especially after recent updates. Problems include being unable to book rooms, modify reservations, or even search for availability. Some users have been forced to cancel and rebook stays just to make changes, while others have given up entirely and booked with competitors. These persistent IT failures have eroded trust in the brand and led to significant customer dissatisfaction.

Systemic Issues and Lack of Accountability
Radisson’s inability to resolve these website problems over an extended period suggests deeper systemic issues. Customers have speculated that the company may be intentionally limiting online bookings or is simply neglecting necessary IT investments. Attempts to escalate complaints or seek compensation are often met with silence or ineffective responses from management.

Radisson’s website is currently unreliable for making or changing reservations. The lack of effective customer support only adds to the frustration. Until Radisson addresses these persistent IT and service issues, I cannot recommend using their website for bookings. If you need to book a Radisson hotel, consider using third-party platforms or alternative hotel chains to avoid similar headaches

Booked via booking.com and paid for. Booking confirmed for 2 single beds. Hotel then contact us trying to charge more money for an upgraded room. Told them our booking was confirmed and paid for. They refused to honour the booking and tried to rip us off for extra money saying they didn’t have 2 single beds. In which case they shouldn’t have taken our money or let booking.com advertise single beds at that price. We couldn’t pay the extra and now they have refused to refund us. We will be escalating to complaints team at both radiation and booking.com. Thieving company.

Radisson Blu Plaza Hotel Oslo was a horrible experience and ruined the then of an otherwise lovely trip. The check in staff were obnoxious and the rewards check in was closed. We were given the incorrect room category even though the young man who checked us in acknowledge our booking. So we had to go back to reception to try to sort it. The woman was difficult and tried to blame us for not being understanding that they were busy and might have construction. She did not seem to even comprehend that we were the customers and no one has told us in advance nor tried to vary the booking. She also refused a partial refund for the room. Also note lift system is stupid so you can only use your key to go to floor your room is on so we were unable to just change 1 floor but had to go to Reception from 31 to go back up to 32. Having already gone to reception to sort the room. The second room was not a twin and lacked towels. We noticed when we came back from dinner so called housekeeping and a very rude person came about 40 mins later. She banged on the door as though she wanted to break it down. By now we had gone to sleep. So she kept banging when we did not immediately respond to find out there were still insufficient towels.
Breakfast was prepaid only to be told on check in we had to eat at 7 - 8 am as it was busy. This is not mentioned on booking and so we refused and were told we would not get breakfast. Again they refused to refund this. Contractually if Radisson want to enforce this they should make you book a breakfast time when booking and then you can decide what you want to do.
Check In also told us we could not book the hotels fine dining or terrace bar which was a lie so when we went to the terrace the manager was exceptionally rude as we did not have a booking. Why it was even an issue is beyond me as it was not that busy. It was extremely expensive even for Norway the food was not nice. How can you make mushroom risotto sweet and taste nothing like mushrooms!

I am a premium member so was even more infuriated by the total lack of care and service. This has put me off staying with Radisson ever again

As a Premium Member, I suppose having early check in and late check out.

I did let the hotel know in advanced that I will arrive early. But they denied my early check in when I arrived. This made me need to host a VC meeting in their lobby.

The worse was I saw others checking in during my meeting in their lobby. This was the worse experience for a business travel.

Radisson Blu Cardiff, which I used more than 8 times in the past. The overall quality is going down after each visit.

I have had the worst and odd experience of my life with this hotel and their front desk. Their app made me to book a hotel room twice as the first one hasn't been confirmed and now they charged me twice and they are not cancelling one of them. There is no place to make a claim and complaint. Their customer care has nothing to say. They just it is the decision of the front desk.

Stayed for 3 nights at the start of March in the Edinburgh Hotel,all was ok until we checked out and I noticed two payments for the same 3 nights. I queried this at reception and they said it was a mistake and I would not be charged.
In the end I was double charged for the 3 nights and so far 3 weeks later and despite phone calls and numerous emails I have failed to get a refund,just keep getting told lie after lie that they will contact me.
Will have try for a refund from my credit card company as a result
Not what you expect from Raddissonblu

Long queue to speak with them over the phone, but they couldn't be nicer. Reasonable room at a reasonable rate. £19 per night for parking which is a bargain compared to the other car parks around here. I nearly voted 4 stars because of the queue on the phone, but that's a bit harsh considering how lovely everything else is

I spoke to a member of the team on the 20th of march at 14:55pm. The man was rude about an issue I faced with my visit and told me I was lying. He then proceeded to put the phone down and was disrespectful and passive aggressive. I feel extremely upset and uncomfortable and have still not been helped with the issue or the disrespect I received from the member of staff, receptionist to be exact. I would not recommend this hotel, if I could give zero stars I would. Radisson Blu Mercer Street.

We stopped at Birmingham hotel on the 14th March ! what a disappointment there was 3 of us stopped in the suite there were only facilities for 2 ! the room was freezing no heating when reported maintenance don't start till 8am, Breakfast was awful to to top it I hired an umbrella free within use 48 hours returned 5 hours later took the full amount of £19.90 + 10P deposit its over a week now no refund ! when I complained to reception i asked for a call back from the manager no call back !!!!!!

I wrote about my feelings for a waitress named Thi Thu - a very enthusiastic and friendly Vietnamese woman based on her work experience. I offered to give her a tip but she did not dare to accept it and replied that it was her responsibility and duty. What a wonderful waitress.

As a Radisson Premium Member, I booked a Superior Room for three people for my partner and two of her friends. The booking process allowed me to select up to three guests, with the price for two being significantly lower. This naturally suggested that a proper triple room was available—otherwise, the selection should have been limited to a maximum of two guests.

***Unexpected Issues at Check-in***

At check-in, my partner was informed by the receptionist that he could not imagine how three people could sleep in the booked room. Upon arrival, it quickly became clear why—there was only one double bed. As a result, the three of them had to share this bed on the first night. Why the reception did not immediately seek a simple solution remains completely unclear to me.

***Poor Accessibility of Support and the Hotel***

When I learned about the issue, I tried to resolve it from home. Unfortunately, despite numerous attempts between 8:00 PM and 2:00 AM, I was never able to reach the 24-hour hotline specifically set up for Premium Members, even though I stayed on hold for up to 1.5 hours at times. There was also no prompt response to emails or contact forms.

The next late morning, I was finally able to reach someone via the hotline. However, this employee stated that they were not responsible and that I needed to contact the hotel directly. Yet, despite numerous attempts, the hotel itself was not reachable, making it even more difficult to resolve the issue. Only after several more attempts with the support hotline was I finally connected to the hotel through a slightly more committed employee.

***Late and Inadequate Resolution***

After speaking with a friendly hotel staff member, an extra bed was eventually provided. However, this was only available from the second night and was extremely firm. Radisson itself did not respond until the afternoon of the second day via email—but instead of offering a solution, they merely asked how they could assist me. What I found particularly concerning was that I was accidentally forwarded an internal email exchange in which the Executive Assistant Manager – Commercial had already expressed doubts about resolving the issue. Quote: “Dear AFOM, Please investigate. I have reservations about this though.”

Even after I responded to this email with a detailed explanation of the situation and further inquiries—asking whether the extra bed had finally been provided and if a better solution could be arranged after the first poor night (e.g., a triple room or a second complimentary room)—my requests were simply ignored. I also received no response to a third email.

***Conclusion: Disappointing Service***

I have rarely—actually never—experienced such poor customer service. Especially for a hotel chain in this price range, I expect a completely different standard of customer care and problem-solving. As a guest—particularly as a Premium Member—you feel completely abandoned here.

Therefore, I cannot recommend this hotel or Radisson as a whole, as customer issues are clearly not taken seriously, and support is practically non-existent.

Went for a lovely dinner at Bloomsbury St. Lounge, Mohammed was really nice waiter, understood the occasion and was really welcoming and accommodating. He understood the menu really well and advised on the dishes based on my dietary requirements. I'd really highly recommend dining at the Bloomsbury St. Lounge as the atmosphere is very welcoming and the waiters are attentive. We will definitely be back and I'd highly recommend to give this venue a go.

Vi har en reservation på Radisson Blu Hotel i Steintorstrasse i Basel i den kommende uge. Desværre kommer vi alligevel ikke til Basel. Prisen er ikke-refundérbar men jeg ringede til Radisson Blus kunde"service" for at spørge, om værelset kunne bruges af andre, da vi jo under alle omstændigheder betaler for det. Jeg fik en meget uhøflig, ubehagelig og nedladende mand i telefonen. Hans eneste kommentar var, at prisen ikke kunne refunderes og jeg måtte foreholde ham, at det ikke var det, jeg spurgte om. Til sidst smækkede han røret på.
Med sådan en oplevelse i erindring, vil vi holde os væk fra Radisson Blu i fremtiden uanset destinationen.

We have a reservation at the Radisson Blu Hotel in Steintorstrasse in Basel, Switzerland this coming week. Unfortunately, we cannot go to Basel as planned. The room is non-refundable but I called the customer"service" to ask if somebody else could stay in the room since we are paying for it.
The employee that I talked to was impolite, rude and condescending. His only comment was that the room was non-refundable and I had to ask him my question several times and, eventually, he hung up on me.
With such an experience in memory we will
refrain from staying at Radisson Blu in the future no matter the destination.

Stayed at the Radisson in St Juliens. Fabulous experience, great staff, beautiful food.

I am Moussa and Mounira
we lodged at Lhotel Radisson Blu at Casablanca in the room 513,it was me and my husband.We spent there the best time. The staffs were amazing and very friendly and made sure we were happy our stay. The breakfast inclusive was delicious and filled with varieties that you would never get bored of. The services was beyond greatness. The room was very cleaned service were very kind. I will be coming back here with my children this time and will definitely be booking the city View.I can say the best hotel in Casablanca .
Syed and Abderahim was very friendly and helphul I can say the best staff in Radisson Blu I will say the hotel is 5 stars.
Je m appelle Mounira et Moussa .
Moi et moi epoux ont a passes des meileur Vacances a lhotel Radisson Blu du 11/01/2025 entre 16/01/2025 au chambres 513 a casablanca . L acceuil etait tres chalereux durant toutes notre sejour .
Le petit dejeunes etait tres bons avec des varietes gateaux ,Meme des fois ils nous offrais des gateaux sur le boite argentes pour emmenes dans notre chambres, les chambres etait tres propres, les dames de chambres etait tres gentilles et superbes.
On a passes des moment inoubliables avec le meileur service que j attendais pas je veux dire que c est le meileur hotel a Casablanca , on pense a revenir encore avec les enfants pour les vacances je dirais ces lhotel 5 etoiles .