Ramsay World Travel Reviews 

1,365
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the entire booking process smooth and stress-free. Travelers note that the team consistently secures competitive deals, offers valuable guidance, and organizes seamless itineraries with prompt responses. Some reviewers were not happy with poor communication, unhelpful staff attitudes, and difficulties when trying to resolve complaints or travel changes. A few consumers also mentioned encountering unexpected accommodation problems, missing details, or booking errors during their holiday preparations. These individuals felt that customer support could improve significantly when handling unexpected issues or emergency assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, describing the booking process as easy and stress-free with... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting smooth and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that nothing is ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick in the Aberdeen office really listened to what we were looking for and highlighted issues we should consider e.g. summer operating times for the cable cars. We were looking to do fly drive but af... See more

Rated 5 out of 5 stars

We have used Ramsay Travel Aberdeen for many years and Paul is just amazing. He knows what we are looking for and never gets annoyed when we change hotels. He has made booking Thailand so easy and we... See more

Rated 5 out of 5 stars

As always a very attentive service from Hamish et al at Ramsay World Travel. Booked a holiday to Florida for the family via Virgin Atlantic in September however was diagnosed with illness 14 weeks bef... See more

Rated 5 out of 5 stars

Matt Breen was incredible nothing was too much despite me changing my mind 100 times he was so patient and responded to every request so quickly. I cannot recommend Ramsay World Travel and Matt enough... See more


Company details

  1. Travel Agency

Information provided by various external sources

Independent Travel agent with over 30 Years Experience . Fantastic Value for Money and service Provided .


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,365)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from Jamie at…

Brilliant service from Jamie at Aberdeen Branch of Ramsay Travel Crown Street.
Went far and beyond his job to ensure top prices for a family holiday even after being bombarded with questions from a seasoned traveller. Nothing was too much for him. Brilliant service and an asset to the company 👍

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Great prifessional Service

Great professional Service. Price was excellent and all my questions were answered patiently!
I have booked a number of holidays through Stirling and will hopefully do so again.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Claire was very knowledgeable and listened to our requirements. Super quick service. Would definitely recommend booking a holiday here.
Claire went above and beyond. Also worth a mention is Laura, who also helped with our booking. Both were polite and professional at all times and are a credit to Ramsay World of Travel Kirkcaldy.

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

excellent booking agent

First class efficient service we had many enquiries due to wifes disability everything sorted for us without any bother Michael went above & beyond to help excellent experience highly recommend

April 17, 2025
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Rated 5 out of 5 stars

Laura was so helpful

Laura made everything so clear and found us an excellent flat in the complex where we wanted to stay. The price she found was less than I had got online when searching myself.

March 24, 2025
Unprompted review
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