Randox Health Reviews 

29,576
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,902 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being exceptionally friendly, professional, and comforting during appointments, which helps ease any anxiety. Consumers often mention that the medical procedures are remarkably quick, smooth, and virtually painless, making clinical visits entirely stress-free and pleasant. However, some customers also noted frustrations regarding delayed test results and slow, unhelpful responses from support teams when seeking assistance. Reviewers frequently mentioned having to chase updates or experiencing recurring communication issues when trying to resolve administrative errors with their health kits. Some people felt disappointed by these support setbacks despite the otherwise positive clinic appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their warm, friendly, and professional demeanor... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional appointments.... See more

User experience

Customers consistently note positive experiences with user experience, describing the blood tests as quick,... See more

Location

Clients share positive opinions on location, highlighting great accessibility and easy parking. Reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, revealing a deeply divided experience. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easiest blood test I have experienced. Kaitlyn at Randox at your clinic in Liverpool,Exchange Station, Tithebarn Street looked after me! Quick, efficient, painless and that is from someone who does ha... See more

Rated 5 out of 5 stars

Naz at Randox Holland & Barrett in Preston is great, second visit. Im not a fan of having blood taken, w. previous GP's making it seem very difficult! Both times here the process is has been quick... See more

Rated 5 out of 5 stars

I attended the Preston branch or Randox for my test and, unfortunately the blood test wasn't able to be carried out due to issues on my side. Nazdana referred me to the Wigan branch were I was seen by... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had a wonderful experience with Mariam, the phlebotomist at Bluewater. She was absolutely lovely, professional and made me feel completely at ease. She was gentle, patient and explained e... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(29,576)

2,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Randox has always been the best

Randox has always been the best, it makes sense when you have professionals who you can trust and want the best for you. I wish to thank and mention Aleksandra in the Manchester branch. A really well professional who is more than just staff member at randox! 10/10 for service, professionalism and care! It’s people like her that make these appointments a lot less stressful, I am someone who suffers with extreme anxiety and she made the whole appointment easy and efficient. A massive thank you again. Big congratulations to you again and all the best on your amazing future.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, city centre location is easy, and Rubina was very professional and friendly, many thanks.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

My Annual Health MOT 🚗❤️

My Annual Health MOT 🚗❤️

I have just got back from my appointment at Randox Health in Holywood, Belfast, and I have to give a special mention to Adriana, the clinician who looked after me.

She was absolutely lovely. From the minute I arrived, she was warm, welcoming, polite, professional and excellent at what she does. She explained everything clearly, made the whole appointment feel relaxed and unhurried, and was simply a pleasure to deal with. Adriana, you are a credit to Randox.

I would genuinely highly recommend booking in.

So, why did I decide to do it?

Every year we have to put our cars through an MOT to make sure they are roadworthy. We service them, check the oil, investigate warning lights and try to catch problems before we end up sitting at the side of the road.

And I thought: why do I not take the same approach to myself?

This is absolutely not a criticism of our GPs or the NHS. Quite the opposite. I think they are working under enormous pressure and trying to cope with a system that is simply maxed out. When it can take three weeks just to speak to a doctor before you can arrange to see them, when blood samples sometimes sit too long after collection and cannot be used, or results are delayed or go missing, something clearly has to give. The people working in our NHS are not the problem. They are trying to deliver care under incredibly difficult circumstances.

So I decided that, alongside using the NHS when I need it, I wanted to take a little more responsibility for keeping an eye on my own health.

I chose the Randox Everywoman health check and I am thinking of it as my personal health MOT.

Yes, it is a fair lump of money. I completely appreciate that. I saved a little each month specifically so that I could afford to do this, and I intend to continue doing that so it becomes part of how I look after my health going forward.

For me, the value is not about looking for something to be wrong. It is about establishing what is right. It gives me a much broader picture of where I am now and, importantly, something to compare against in the future.

I believe the Everywoman programme includes two appointments/checks across the year, which makes the idea even more useful to me. Rather than one isolated snapshot, I can begin to see trends and changes over time.

And that is really the point.

If something is beginning to move in the wrong direction, I would much rather know about it before it becomes an illness or a chronic health condition, when there may still be an opportunity to change something through nutrition, lifestyle, further investigation or appropriate medical intervention.

We spend money maintaining our homes, servicing our boilers and keeping our cars roadworthy. I have decided that investing in preventative health and understanding what is happening inside my own body is worth saving for too.

Now I just have to wait for the results!

But today's experience was excellent from beginning to end, and Adriana at Randox Holywood deserves a huge thank you for making it such a positive one.

My health MOT is officially underway.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. My results have been delayed once again, and I have had to chase Randox myself for the second time, without any luck. The advertised turnaround times are clearly not being met! This is not what I expect from a paid private service.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

From the minute we arrived Cheryl made…

From the minute we arrived Cheryl made us feel super welcom and explained exactly what was going on and even booked us in for our next appointment in 6 months. I was taken at the exact time my appointment was made and treated with a big friendly smile which immediately relaxed me. My nurse was Marysia shi is a shining example of what the NHS needs more of. Her mannerisms made you feel like you were with your best friend having a wee catch up. Every test was explained and the ease at which she got my blood had to b see to be believed. Normally I am a Human pin cushion but not this time. First try she hit the jackpot. Im genuinely looking forward to my results and my next appointment. Thank you Cheryl and Marysia you were amazing and took away all my anxiety.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very straightforward experience at Randox Sandyford this morning. Marie, who I was dealing with, was very pleasant and helpful. Would highly recommend

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

New Randox Health facility John Lewis Cheadle

I attended the brand new Randox Health Centre in John Lewis Cheadle on the very first day of opening (which i never knew when I booked my appointment) for a blood test.
Facilities and staff all fantastic especially Estela and her colleague on reception when I arrived.
Its a great location with easy parking. Well done Randox and John Lewis for having this facility in your store Spa area.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Would give 0 if I could! DO NOT have any bloods taken by this scam company! They take your money and never deliver results, apparently results are available in 24hours from lab receiving, I’m currently on day 5 after lab received and no results, no customer service, no one wants to help you get your results, Keira was useless who I spoke to. I will be doing a charge back on my card as I haven’t received what I payed for. Go elsewhere for bloods, this company will be getting reported, they need looking into. I will be escalating this matter to UKAS regarding the laboratory service and CQC regarding the regulated diagnostic service.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Went in today and was very nervous

Went in today and was very nervous. I didn’t really know what to expect. I was greeted by Josh and instantly felt at ease. Everything was explained and I felt relaxed. I’ve always had troubles with having blood taken before. This was painless and very, very easy.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Randox Sandyford

I had a great experience at Randox Sandyford. Friendly welcome, no wait, and very professional. Marie did a fantastic job of collecting blood (needed quite a bit since I bought a Ranchip Insight 360). Painless, great chat, and fast. I have had lots of blood taken over the years, but this was definitely the best.
The reports were highly informative with great insights. They will act as objective guides for a healthier life. I’ll definitely be back for another round in a year’s time.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Randox Health, Sandyford.

I had a great experience with Randox health in Sandyford, Dublin. Marie was very warm and comforting especially when taking blood tests so i could feel leat amount of discomfort. She made the whole process of taking the tests go with so much ease. Would definitely recommend someone looking to get their tests done and monitor their health.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Service was absolutely first class

Service was absolutely first class.
Have just had a test this morning at High St Birmingham clinic and I was seen within a minute of arriving.
Stacie explained every thing about the test, and the procedure was absolutely painless.
It's a very small price to pay for your possible future health.
Thank you

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, convenient and efficient

Had a great experience using Randox for a blood test. The phlebotomist who took my sample, Samkeliso, was a pleasure to deal with. She was professional, friendly and made the whole process quick and easy. The service was convenient and affordable. Highly recommended.

August 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look