Randstad UK Reviews 

675
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Many individuals find that working with the agency is a very positive experience, praising the friendly personnel who provide constant encouragement. Candidates regularly mention the clear communication, fast turnaround times, and professional guidance received during onboarding. However, some customers also noted frustrating delays and a complete lack of response when attempting to contact the team. A few other people also felt that certain representatives were completely unresponsive, leaving candidates waiting for weeks without updates. Others experienced unprofessional behaviour and severe difficulties getting basic help with job applications or documentation.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily polarized experiences with the recruitment... See more

Customer service

People report ambiguous experiences with customer service, as reviews highlight a stark contrast between... See more

Customer communications

Customers had ambiguous experiences with contact, noting a mix of responsive communication and frustrating... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Response time

Consumers find response time to be disappointing, consistently reporting severe communication delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied

Rated 5 out of 5 stars

Working with Randstad has been a fantastic experience. Everything is punctual, structured, and well-organised, with clear guidance, follow-up messages, and helpful reminders about things like timesh... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.5

Average

TrustScore 3.5 out of 5

675 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(675)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Randstad UK - Level 6 Digital and Technology Solutions Degree Apprenticeship

My experience with Randstad UK was excellent. Their team was helpful particularly Arnas and Jake who were quick to respond to my queries. The application process was straightforward, and communication was clear throughout.

March 4, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Saj,

Thank you for your review! We're always impressed with the service Arnas and Jake provides, we're lucky to have them! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

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Rated 5 out of 5 stars

Randstad Personal Experience

Today I completed a task given to me by the Ford team to progress in my apprenticeship application progress. I found the experience of AssessFirst very good. This is because it tested me on various factors and tested my skills and how alert I am.

March 4, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Archie,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We are happy to know that this task has helped you in your apprenticeship application. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great interview

February 25, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Carlton,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great!!!

Arnas really took care of me and helped me every time I emailed him. Such a great experience to be apart of this interview stage!

February 25, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for your review! We're always impressed with the service Arnas provides, we're lucky to have him! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Experience

Very nice people. Very easy and enjoyable to talk to and was a great experience.

February 27, 2025
Unprompted review
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Reply from Randstad UK

Hello there,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

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Rated 5 out of 5 stars

Interview appreciation

The interview was simple and straightforward

February 23, 2025
Unprompted review
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Reply from Randstad UK

Hello Mohith,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Amazing support and help with setting…

Amazing support and help with setting me up with the employer and smoothing out confusions!

February 20, 2025
Unprompted review
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Reply from Randstad UK

Hello Michael,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 5 out of 5 stars

Doing very great

Doing very great

February 20, 2025
Unprompted review
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Reply from Randstad UK

Hello Adetola,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment.

Regards,
Gayathri R

Rated 1 out of 5 stars

Ranstad is NOT on companies house…

Thought I was working for 'Ranstad Education' between 2021 and 2023 - thats what the emails said. Started off well. New job in 2024bbut couldn't get a reference. Had to prove employment with an HMRC PAYE printout for the last 5 years. BUT.... the PAYE showed no 'Ranstad Education'. Instead: ranstad solutions Ltd, ranstad hr solutions Ltd & ranstad Public Services ltd. I checked Companies House. Ranstad Education folded in 2022 and Ranstad Solutions folded in 2015. There are no other Ranstads on Companies House. I'm still getting e-mails from Ranstad Education. SO WHATS GOING ON?

February 19, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Karen,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

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Rated 5 out of 5 stars

It was an easy experience.

February 14, 2025
Unprompted review
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Reply from Randstad UK

Hello Faizan,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment.

Regards,
Gayathri R

Rated 1 out of 5 stars

Worse experience than ever for careers…

Worse experience than ever for careers and support workers. They promised people shift and give you one for one week and you could
Go months without jobs. The first shift is to make sure your name is registered as their employer with HRMC! They are frauds. Their staff expeciay Angela is rude and racist!
No communication or proper work schedule or information about the client you work with and if mistake happens they will blame you!

February 7, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Tony,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavors.

Regards,
Gayathri R

Rated 5 out of 5 stars

Placement Assessment Day

Everyone at the facility was really welcoming and it made the whole interview experience a lot more relaxed which in turn made me and the other attendees less nervous so we were able to be ourselves more.
Updated:
(Although I didn’t get the placement was a great experience non the less)

January 23, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Henry,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 4 out of 5 stars

Great tour round the facility

Great tour round the facility. All questions were answered, very friendly group and very helpful through the whole process.

January 23, 2025
Unprompted review
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Reply from Randstad UK

Hello Anthony,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Have a lovely day!

Regards,
Gayathri R

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Rated 1 out of 5 stars

I have not worked with Ranstad…

I have not worked with Ranstad education for over 7 years and I've just had the 5th person contact me asking if I am looking for work within education in 2 months and have since changed career.
I have explained this now to 5 people in 2 months asking me if I'm still looking for work in the education sector.
3 people have told me that they are very sorry and that they will write a note on the call log and remove my contact number but after continuously being lied to, I am gradually losing my patience with Ranstad.

January 3, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Christina,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

Rated 1 out of 5 stars

Worked for 14 months for a local…

Worked for 14 months for a local council through Ranstad which I thought was great as I was working from home but this set up turned sour once I was given a weeks notice just like that. Decided that they were going to go automated which for the scale of the job seems iffy as the other lass would have also gone. Asking me to take my it stuff back to head office where I had to pay for the privilege, cost £25 in petrol. There is an office local to me but even though I got most of the stuff from this place. Boss’s boss was an absolute arse to my parents who took this back for me, speaking over them!! Got myself a better job where I know this is for the long haul. Will never use randstad again, pay always wrong when my team leader was on holiday which was most of the time, ring to no avail. Absolute shocking!!!

November 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavours.

Regards,
Gayathri R

Rated 5 out of 5 stars

Professional

Quick and clear feedback with respect in a professional way

December 13, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 1 out of 5 stars

Twice I have received a phone call…

Twice I have received a phone call about a vacancy they have for me, twice I’ve enrolled and twice I’ve never heard a thing from them after... will there be a third? NO WAY!

December 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Elsie,

Thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in communicating with our partner company during your job search with Randstad.

We value all feedback and using the information you have provided, will ensure that this is taken onboard with the relevant teams to help in improving our service in the future.

Regards,
Gayathri R

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Rated 1 out of 5 stars

Horrible company to work for

Horrible company to work for they treat you like your just a number, there are so much other agencies you should try before going to Ranstad. they are a very big company which is the only positive but other than that they will register you and never give you shifts regardless of how hard you work. They have there main staff which they will allocate there shifts to, it’s just not fair I’ve tried for years now and they keep gas lighting me saying they have no shifts available even though I’ve spoken to other people who work for them and they have had loads of shifts. I have had nothing but good feedback every time I’ve been to the homes they have sent me to so there is no valid reason it’s just down to
Favouritism instead of how good you are at your job. If they have done the same to you please leave a review and let people know because I’ve seen them do it to multiple staff who work for them not just myself.

August 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Bethany,

Thank you for writing a review of Randstad on Trust pilot. We're disappointed to hear that you are unhappy with your experience with our organization, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavors.

Kind Regards,
Gayathri R

Rated 5 out of 5 stars

My experience was pleasant and helpful

My experience was pleasant and helpful, Thomas Chipchase was supportive and helped me through out the process. My only critique was that I was not informed of the company name before my interview and I received the wrong address. However, a quick email and it was resolved in less than 15 minutes, this was minor since the blame is not all their as I share some of it for not being fully informed.

November 22, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thanks for the great review you took the time to write for us!

It's great to hear how Thomas Chipchase assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Regards,
Gayathri R

Rated 5 out of 5 stars

Good interview preparing

Thomas Chipchase was very communicative about clothing for the interview. Also, he explained clearly how to communicate within the interview such as possible questions I would to be asked within it.

November 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for your review! We're always impressed with the service Thomas Chipchase provides. We'll be sure to pass this great feedback on. Good luck with the job search!

Regards,
Gayathri R

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