Randstad UK Reviews 

675
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Many individuals find that working with the agency is a very positive experience, praising the friendly personnel who provide constant encouragement. Candidates regularly mention the clear communication, fast turnaround times, and professional guidance received during onboarding. However, some customers also noted frustrating delays and a complete lack of response when attempting to contact the team. A few other people also felt that certain representatives were completely unresponsive, leaving candidates waiting for weeks without updates. Others experienced unprofessional behaviour and severe difficulties getting basic help with job applications or documentation.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily polarized experiences with the recruitment... See more

Customer service

People report ambiguous experiences with customer service, as reviews highlight a stark contrast between... See more

Customer communications

Customers had ambiguous experiences with contact, noting a mix of responsive communication and frustrating... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Response time

Consumers find response time to be disappointing, consistently reporting severe communication delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied

Rated 5 out of 5 stars

Working with Randstad has been a fantastic experience. Everything is punctual, structured, and well-organised, with clear guidance, follow-up messages, and helpful reminders about things like timesh... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.5

Average

TrustScore 3.5 out of 5

675 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(675)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cristopher Cuoco

Randstad is a great place to work and Christopher is a very interesting person, very proactive and always willing to help out in 1 way or the other.

July 22, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Mr Eghire,

Thank you for your great Trustpilot recommendation! We appreciate the time you have taken to mention Christopher specifically, as we're delighted to hear that he is proactive and helpful with you. Thanks again, and all the best for the future from all of us at Randstad.

Advertisement
Rated 5 out of 5 stars

I spoke with Tija Talla who was very…

I spoke with Tija Talla who was very helpful and dealt with my query very efficiently

July 16, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Pamela,

Thank you so much for your recommendation of Randstad! We're delighted that Tija was helpful when assisting you with your query. Please do feel free to reach out to our aftercare team if you need any further assistance in future!

Rated 5 out of 5 stars

Very good and helpful

Priyatha was very very good and helpful and dealt with my request immediately

July 16, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Paul,

Thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to others in the future. All the best with your role with Randstad!

Rated 5 out of 5 stars

Helping in getting Job

I recently had the opportunity to secure a position as a Planning Administrator at CCEP through the services of Randstad, and thanks to recruiter (Nicholas Richard ) for support.
Thanks again.
Regards

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Warisha,

We would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Angela was very supportive and helped…

Angela was very supportive and helped me understand the process really well.

June 7, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Sharanya,

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Advertisement
Rated 5 out of 5 stars

Angela Ouya has supported me in my role…

Angela Ouya has supported me in my role at Randstad for a long time now, and has consistently given me any information or advice I have asked for. I know that, if I have an issue, Angela will find an answer. She is always courteous, always helpful. Thank you Angela!

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

Thanks for the review, it is great to hear how Angela has assisted you in such a professional and helpful manner. We value all feedback as we use it to help us improve our services to all; We really appreciate it!

Rated 5 out of 5 stars

I had a great experience in the online…

I had a great experience in the online session conducted by Angela today. She had provided us with all the necessary information through a powerpoint. She had also answered all of the doubts post the session.

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Ashwin,

Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Angela and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Angela; a great supervisor

Angela has been great since we started working together. As an ou student remote support is essential. And she has performed beyond expectations. She has always been good at organising and providing continued familiarity with my case, if you get Angela then she has a lovely relaxed attitude towards her caseload, she has been promoted quickly through the organisation and is a constant hard working and fun person who you can easily feel comfortable talking to.

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

We would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Angela assisted and supported you throughout the whole process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Angela Ouya - Wonderful interview experience

Had a wonderful interview experience with Angela Ouya.
She actively reached out to me about a position my CV lined up with and sent me a well informed email of the position available as well as offering an online interview slot.

She was very welcoming and friendly and made the process enjoyable!

She has been very efficient in sending through information and support.

Very pleasant experience!!!

July 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Casey,

Thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. We hope you continue to enjoy your new role!

Advertisement
Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, thank you Priyatha

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Alex,

Thank you for your 5* review of Priyatha and the team at Randstad! We look forward to continuing to work with you!

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Angela Ouya during my application process at Randstad.co.uk. Angela was incredibly helpful, providing support throughout the entire process. She was very responsive, consistently replying to my inquiries in a timely manner, and she offered valuable advice that greatly aided my application.
The interview process at Randstad.co.uk was well-organized and fair, reflecting their commitment to finding responsible and capable workers. I truly appreciated the professionalism and efficiency demonstrated by Angela and the team. This experience has left me with a positive impression of Randstad.co.uk's recruitment process.

July 5, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Kamilla,

Thank you for taking a moment to write a detailed recommendation of Randstad for others to see. We'll be sure to let Angela know of this fantastic feedback! Thanks again, and we wish you the best of luck for the future.

Rated 5 out of 5 stars

I was interviewed by Amina for a job…

I was interviewed by Amina for a job and she was really kind to me and made me comfortable when I felt a bit nervous. All in all, a great honour and experience to be able to sit an interview for the company!

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Aqza,

Thank you for your review of Randstad here on Trustpilot. We appreciate you taking the time to make a recommendation for others to see. We'll let Amina know of this fantastic feedback for you. Thank you, and good luck with the outcome of your interviews!

Rated 5 out of 5 stars

From the start Amy has been a great…

From the start Amy has been a great help with getting me back into employment. Very friendly and helpful, informative and always there if I need anything. The overall experience with Randstad has been very good. Highly recommend them as an agency.

February 1, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Nicola,

Many thanks for your recommendation of Randstad. It's good to hear Amy has been friendly and helpful whilst getting you back into employment. Good luck in your new role!

Advertisement
Rated 5 out of 5 stars

I am very pleased how efficient…

I am very pleased how efficient Priyatha was today regarding a query I had. Thank you Priyatha for your 10/10 service today.

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Angela,

Many thanks for your glowing Trustpilot review of Priyatha in our Aftercare department. We pride ourselves of providing an excellent service to all our workers, so it's great to see this in practice. Thanks again!

Rated 5 out of 5 stars

Interview with Amina from Randstad

I appreciated how Amina actively listened and engaged with my responses, creating a positive and encouraging environment. Her ability to make candidates feel relaxed is truly commendable.

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Sana,

We would just like to say a huge thank you for leaving a glowing review for us. Great to hear how Amina helped with the process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Interview experience

I had the pleasure of interviewing with Amina - she was very warm and made the whole experience calming instead of stressful

July 10, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Georgia ,

We would just like to thank you for leaving a great review for us. We really value all shared feedback as it helps us with the quality of service we offer to other candidates. Its great to hear how Amina helped make the whole process eaiser, thank you so much for the recommendation!

Rated 5 out of 5 stars

Great experience and company

The consultant Amelia has been patient and kind, listens to my queries well and responds to them in a professional manner. I have been working for Randstad for last 12 years, like their staff and is the best company to work with. Had many consultants over years Chris seedhouse, Kris Hosking, Chloe Ding, Abigail Jones, Niamh Brown, Naomi, Laura etc all have been amazing and professional. I wish they would do more training and meetings like before. I am looking forward to work with them next year too.

July 10, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Asma,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We look forward to working with you next year !

Advertisement
Rated 5 out of 5 stars

Priyatha was very kind and helpful in…

Priyatha was very kind and helpful in assisting me hopefully this is noticed

July 10, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Alister,

Many thanks for your positive review of Randstad's services on Trustpilot! We appreciate you taking the time to share this publicly for others to see. Good luck with your future endeavours.

Rated 5 out of 5 stars

Ranstad Student Support Application Process

Amina Khan - who was my consultant throughout my application process - played a huge role in my desire to continue with the idea of working as a notetaker for Ranstad. Any doubt I had about committing to the position was wiped by her friendliness, like-ability and reliability. Her ability to convey information was outstanding! I was able to absorb a large amount of information in a short amount of time due to her clarity and professionalism. I've yet to start working but just knowing someone like her is on the team makes me confident that I'll have a smooth employment opportunity here!

July 5, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Yelim,

Thank you for taking the time to write a detailed review of Randstad's services here on Trustpilot. We're pleased to hear of Amina's great communication with you throughout the process, and we all look forward to welcoming you to the Randstad team. Good luck in the new role!

Rated 5 out of 5 stars

Amelia Hopkins

My study skills support has really helped and I really loved my study skills tutor Daniel Wilson. Big Thanks to Amelia for being so patient with my questions!

July 4, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Aoife,

Thank you very much for your 5* Trust Pilot Review! We're delighted to hear of the fantastic service provided by Amelia and the Education team! All the best for the future from all of us at Randstad!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look