Rapid Paints UK Reviews 

211
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Consumers consistently praise the exceptional quality of the paints, noting that they provide smooth finishes, excellent coverage, and precise color matches for various automotive and household projects. People also appreciate the very reasonable pricing, professional support, and consistently quick delivery services that ensure orders arrive safely and right on time. Some reviewers were not happy with occasional problems involving incorrect shades being shipped, poor communication, or unexpected delivery delays during transit. A few customers additionally mentioned frustrating difficulties when trying to secure refunds or dealing with damaged containers upon arrival.

What people talk about most

Product

People report positive experiences with product, frequently praising the excellent quality, reasonable... See more

Quality

Users describe positive interactions with quality, highlighting high-grade finishes and precise color matches... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that packages arrive quickly and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the fast... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates and some of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Rapid paints several times now, the delivery is always very quick, the prices have been some of the cheapest. Their direct to gloss paint I've been using has been excellent, great vibrant... See more

Rated 5 out of 5 stars

Rapid Paints is one, if not the best and only company I buy my products from. The quality of paint is above the rest, easy application, smooth and perfect finish everytime. Amazing value for money and... See more

Rated 5 out of 5 stars

I have been using Rapid Paints for about 3 years now and I have always been delighted with their pricing, service and quality of product. At my local paint supplier, I typically end up paying around... See more

Rated 5 out of 5 stars

Excellent service provided with the item being well packaged and delivered on time. The paint itself is of excellent quality giving a perfect finish, all at a very reasonable price. I've bought paint... See more


Company details

  1. Paint Store
  2. Automotive Repair Equipment Wholesaler
  3. Paint Manufacturer

Written by the company

We supply the trade and public with thousands of automotive, commercial and industrial refinishing products.


Contact info

4.1

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(211)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant lacquer

Been trying other lacquers from a well known car shop which where just rubbish never seemed to harden off so went scouring the web and came across this company was a bit dubious at first but thought I would give there lacquer a go and have to say it’s really good stuff so much so I brought another as spare would highly recommend this company and deliver was free and quick as well

August 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Quick delivery

Quick delivery . All items arrived !! Colour match nearly to perfection . Honestly , i didn t expect to be that good considering i ordered a white diamond for mercedes , one of the hardest colour. Easy to apply even in the hard coditions and open area. Very good !

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

I found their service excellent

I found their service excellent. They had the shade of paint I needed and when it arrived it was exactly correct. And it was a perfect colour match with that on my car.
The aerosol can was a good size, bigger than Halfords and when used it was of good quality.
And their name ‘Rapid’ accurately describes their service. It arrived in 48 hours.
I can see other customers have had a less than satisfactory experience. I’m pleased to say this was not the case with me … they were excellent.

August 17, 2024
Unprompted review
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Rated 1 out of 5 stars

As deceitful as can be, stay away!

These people are as deceitful as can be! They sent me a generic colour even though I specified three times, including on the order itself; what code I wanted. They then try to confuse things and pretend they cannot get it returned. I will now have to contact my bank to try and get my money back. I would generally let it go but these creatures come across as despicable so I will go out of my way to get my money back. Their business address is not available, either. So underhand.

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 4 items and only received one

Ordered 4 items and only received one. When I contacted them, it took them 4 days to reply. They said they would issue a refund in 3-5 days. Waited the 5 days and absolutely nothing. I contacted them again and had no reply so had to raise a PayPal dispute. Will definitely not recommend these clowns!

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

Some of the worst and most incompetent customer service imaginable.
Received some incorrect products, it happens. However it took me nearly 2 months to convince them they had sent me the incorrect product for them only to cease communication after saying they'd sort a resolution.
Doesn't help they don't have a phone line.

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

terrible service

Ordered just last week and just arrived a few days ago, they sent the wrong item out to me, emailed various times with no response back, waste of money terrible service

July 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Good for my small touch ups

I ordered my cars colour and it arrived quicker than expected. I had no issue using the spray can, it went on fine and has covered an area well.
I will be getting the whole bonnet professionally resprayed as I am no pro, but to cover the peeling areas needed, its worked well.

June 22, 2024
Unprompted review
Rapid Paints UK logo

Reply from Rapid Paints UK

Great to hear you had a good experience with our products. Thank you for leaving your feedback here on TrustPilot!

Rated 1 out of 5 stars

it's a total scam

it's a total scam, don't waste your time and money with them. on govuk, the company was closed in 2018. the paint did not come

June 27, 2024
Unprompted review
Rapid Paints UK logo

Reply from Rapid Paints UK

Good Afternoon,
Here at Rapid Paints we are still fully established and trading to this day. I believe you have accidentally obtained some incorrect information. We kindly ask that you update your review. The company that closed in 2018 must be a different company with a similar trading name. If you would like to contact us please contact our support team info@rapidpaints.co.uk

Many Thanks
The Rapid Paints Team

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Rated 5 out of 5 stars

Problem solved quickly

Ordering was very easy. Got damaged in transit. I had problems trying the chat app but emailed the company they replied quickly and sent the replacement thinner etc that had fallen out. Really good service will use again. Paint was good too. 👍

June 1, 2024
Unprompted review
Rapid Paints UK logo

Reply from Rapid Paints UK

We apologize for the inconvenience caused with the parcel lost in transit, I am glad our customer services team was able to resolve this quickly for you. Thank you for leaving feedback here on Trust Pilot.

Rated 3 out of 5 stars

Not so Rapid Paints

Ordered Paint with Next day delivery. 2 days later I contact the company and this is the response "Our courier has advised that your parcel was returned to their depot as it is bigger than expected. They will repack the items and will be delivered asap" "I sincerely ask apologies for the delays but this is out of our control and we aren't aware that our courier has updated restrictions on the size of the parcel".
Paint received this morning, thanks

June 13, 2024
Unprompted review
Rapid Paints UK logo

Reply from Rapid Paints UK

Good Morning, sorry to hear you did not have a good experience with our parcel delivery service. We apologise for the inconvenience this has caused. Unfortunately our courier did not notify us of new parcel size restrictions and this was the first parcel sent out over the new size restriction. As advised your parcel was repacked at the distribution centre and posted back out to you. If you paid for next day delivery please contact our customer services team who will be happy to refund this for you.

Rated 5 out of 5 stars

2K paint and activator

Purchased 2K paint and activator for my car (code 300 BMW Alpine White).
Rapid Paints are the first company to get the colour and shade correct. Definitely will purchase again.
Thanks.

June 11, 2024
Unprompted review
Rapid Paints UK logo

Reply from Rapid Paints UK

Thank you for sharing your feedback.

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