I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have sent 4 emails to this company…
I have sent 4 emails to this company about an outfit I want to return. Nobody has got back to me as the return portal doesn’t work. I only have 14 days to return however with no contact number I’m unhappy with no communication.
May 20, 2026
Unprompted review
Reply from Rat & Boa
Hi Lucy,
We are so sorry to hear about the issues you have experienced with your order and completely understand your frustration.
Unfortunately, we have been unable to locate your order details from your review, but we would really like the opportunity to look into this further and assist you. Please could you contact us at customercare@ratandboa.com with your order information so we can look into this for you as soon as possible.
We sincerely apologise again for the inconvenience caused and look forward to resolving this with you.
Kindest Regards,
The Rat and Boa Team.
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Customer service at Rat & Boa is almost…
Customer service at Rat & Boa is almost impossible to get in contact with. Even after 4 follow-up emails, we are still waiting for proper answers and an actual resolution.
This case has now been ongoing since May 13th without any real compensation or refund being provided — despite an active dialogue and promises that management would respond within “1–2 working days”.
I honestly understand the many negative reviews now. These dresses cost a significant amount of money, and when something arrives damaged and is purchased for an important occasion like a wedding, it is incredibly unprofessional to handle both the customer and the case this way.
The lack of urgency, accountability, and communication has made the entire experience extremely disappointing and stressful.
May 18, 2026
Unprompted review
Reply from Rat & Boa
Hi Oliver,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the concerns raised and understand how disappointing and stressful this type of experience can be, particularly when it relates to an important occasion and a considered purchase.
We have looked into this and we can see that our management team has been in direct contact and this has now been fully resolved.
We truly appreciate all feedback shared with us, as it helps us continue to improve both our customer care and overall service.
If any further assistance is needed, please do not hesitate to contact us at customercare@ratandboa.com, where our team will be more than happy to help.
Kind regards,
The Rat & Boa Team
i wanted to update my previous review
I wanted to update my previous review.
While I initially experienced delays in communication and was frustrated by the lack of response regarding my cancellation and refund requests, Rat & Boa’s customer service team ultimately helped resolve the situation.
They assisted me with both the cancellation and refund process, and everything was handled successfully in the end. The response time was slower than I had hoped at first, but once the team got back to me, they were helpful and worked to resolve my concerns.
Thank you to the customer service team for their assistance. I appreciate the support and am happy that the issue was resolved.
May 20, 2026
Unprompted review
Reply from Rat & Boa
Hi Alin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and uncertainty caused by your experience.
We can confirm that your refund has now been processed, and our team has been in touch to provide confirmation and further details regarding this. We sincerely appreciate your patience while this was resolved.
We’re grateful for your comments regarding the dresses themselves and truly value your feedback on the service experience, as it helps us improve. Thank you again for bringing this to our attention.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi,
Thank you so much for your kind words, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
Fast delivery and returns
Great website, super fast delivery and returns process.
April 30, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re thrilled to hear you had a great experience with our website and found our delivery and returns process super fast. That’s exactly what we aim for!
We really appreciate you taking the time to share your feedback — it means a lot to our team.
Kindest Regards,
The Rat and Boa Team.
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I got my order very fast
I got my order very fast, and although I had to return it, due to the size, it was a very smooth process, and got a credit with some extra.
May 8, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with our website and that you found the delivery and returns process super fast!
Kindest Regards,
The Rat and Boa Team.
Amazing quality and timeless pieces…
Amazing quality and timeless pieces that I wear over and over again
May 16, 2026
Unprompted review
Reply from Rat & Boa
Hi Catherine!
Thank you so much for your wonderful review! We’re delighted to hear you’re loving the quality of our pieces and that they’ve become timeless staples you reach for again and again — that truly means the world to us!
Kindest Regards,
The Rat and Boa Team.
My favourite brand ❤️
My favourite brand! The team genuinely seem to care. The items I buy are always guaranteed to stand out and get plenty of compliments 💖
April 16, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We are so happy to hear that you’ve had such positive experiences with the team at Rat & Boa and that you love your pieces. We truly appreciate your support!
Kindest Regards,
The Rat and Boa Team.
Horrible experience
Horrible experience. They lost my dress and no one replies to my emails. Is this company a scam?
May 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Davy,
We are so sorry to hear about the issues you have experienced with your order.
Unfortunately, we have been unable to locate your order details , but we would really like the opportunity to look into this further and assist you. Please could you contact us at customercare@ratandboa.com with your order information so we can investigate this for you as soon as possible.
Kindest Regards,
The Rat and Boa Team.
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Lovely team
The customer service team are so lovely and helpful, no complaints. The team are great ❤️
May 14, 2026
Unprompted review
Reply from Rat & Boa
Hi Solenne,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our Customer Care team at Rat & Boa. Your feedback truly means the world to us, and we’ll be sure to share your lovely comments with the team.
Kindest Regards,
The Rat and Boa Team.
Beautifully packed
Website was easy to use. My order arrived quick and beautifully packed. The dress is everything I hoped for. Thanks
May 14, 2026
Unprompted review
Reply from Rat & Boa
Hi Patricia,
Thank you so much for your lovely words!
We are so happy to hear that you love your new dress!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Emily,
We really appreciate you taking the time to share your experience, and we hope you enjoy wearing your new dress!
Kindest Regards,
The Rat and Boa Team.
I didn’t understand the pre buy option…
I didn’t understand the pre buy option and when I spoke to customer service I had a rapid response that explained everything. So good when You have fast customer service with a great brand thank you.
May 8, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re really pleased to hear that our customer service team was able to respond quickly and explain everything clearly for you!
Providing prompt and helpful support is very important to us.
Your kind words truly mean a lot to our team. If there’s ever anything more we can help with, please don’t hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
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Dress arrived on time and I’m really…
Dress arrived on time and I’m really happy with it.
May 14, 2026
Unprompted review
Reply from Rat & Boa
Hi Tammy,
Thank you so much for sharing your experience, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
I would never order anything from this…
I would never order anything from this company , I think it’s a scam , they do not answer any e-mails for returns , I bought my dress for my wedding and it came faulty , I have e-mailed them more times than I can count , no response, if you look at all the reviews every1 has the same story , I am going to report this company , and I really hope they go out of business, they don’t deserve to be in the industry, and I also think they are over priced for the money , scammers !!!
May 7, 2026
Unprompted review
Reply from Rat & Boa
Hi Lorraine,
We are truly sorry for frustration this situation has caused, we completely understand how disappointing this must have been — especially with such an important occasion involved.
Having carefully reviewed your case, I can see that our customer service team has now resolved the matter and arranged for replacement chains for your Ophelia dress. I can also confirm that these have now been delivered to you.
Please accept our sincere apologies once again for the inconvenience you experienced. We are very grateful for your patience and are pleased that we were able to bring this to a resolution. Should you need any further assistance at all, our team is always here to help.
Kindest Regards,
The Rat and Boa Team.
Absolute appalled at their online…
Absolute appalled at their online communication
they do not respond to emails
My dress was faulty and did not care to respond after multiple emails and pictures
I will be proceeding with payment hold
and won't be purchasing from them again
May 11, 2026
Unprompted review
Reply from Rat & Boa
Hi Lisa,
We are very sorry for the frustration and disappointment this experience has caused you. We truly appreciate how upsetting this must have been, particularly with such a special occasion involved.
I can see that our customer care team has since resolved this and arranged for replacement chains for your Ophelia dress, which have now been successfully delivered.
Please accept our sincere apologies again for the inconvenience caused. We’re thankful for your patience while this was resolved and are pleased we were able to put this right for you. If there is anything further you may need, we remain here and more than happy to help.
Kindest Regards,
The Rat and Boa Team.
Being ignored despite multiple ticket requests and emails!
I have contacted customer service multiple times regarding my pending refund and I am being ignored. I am yet to receive a refund for my order (#323168) and it has been longer than 5 working days. I have also asked them to confirm which card the refund will be returned too and that has also fallen on deaf ears. I have raised multiple ticket requests and sent multiple follow up emails and no one is helping me. I am very disappointed and this experience has seriously put me off ever ordering again. Avoid!!
May 10, 2026
Unprompted review
Reply from Rat & Boa
Hi Abby,
We are very sorry to read about your experience and the frustration this situation has caused you.
After reviewing your order, we can see that a member of our team has been in touch to explain that your refund was processed back to the original gift card used to place the order.
We sincerely apologise for any confusion surrounding where the refund would be returned.
If there is anything further we can clarify or assist you with, please don’t hesitate to reach out to us directly — we are more than happy to help.
Kind regards,
The Rat and Boa Team.
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Never received an email of confirmation…
Never received an email of confirmation or shipping after ordering (yes I checked the junk). The money was taken out of my account and the only way I could see it was through the shop app. I emailed them on the Monday at midday and still haven’t heard back from them. I placed my order on the Friday and the shop app is still saying that it hasn’t been shipped, and I ordered for an event this Friday. Extremely frustrated.
May 13, 2026
Unprompted review
Reply from Rat & Boa
Hi Holly,
We’re so sorry to hear about the frustration caused by not receiving your order confirmation and shipping update — we completely understand how concerning this must have been, especially with your event approaching.
We can see that our team at Rat & Boa has now been in touch with you directly and has provided further details regarding your order, along with your tracking information.
We truly hope this has resolved your query and that your order reaches you in time. Most of all, we hope you love your new purchase once it arrives. Thank you for your patience while we looked into this for you.
Kindest Regards,
The Rat and Boa Team.
no one responding to my emails about…
no one responding to my emails about returning for a dress. it’s been a week and almost passed the return deadline
update
they did refund. thank you so much!
May 11, 2026
Unprompted review
Reply from Rat & Boa
Hi Hye,
We’re are so sorry to hear about your experience.
We can see that your return has now been successfully delivered to us and your refund has been processed. Please allow a few working days for the funds to appear back in your account, depending on your bank provider.
Thank you for your patience, and we truly apologise again for the inconvenience caused. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kindest Regards,
The Rat and Boa Team.
Very easy to order and quick delivery
Very easy to order and quick delivery. I did have to return a few items as I had ordered multiple sizes, the return process was simple.
May 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Louise,
We’re so glad to hear that your delivery arrived quickly. It’s also great to know the returns process was straightforward when you needed a different size!
We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Rat and Boa Team.
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