I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
So impressed — thank you so much for the amazing, responsive, and genuinely “human” service! Your team took the time to listen, respond quickly, and truly care about the customer experience. That kind of attention and professionalism is rare these days, and it did not go unnoticed. Highly recommend!
May 4, 2026
Unprompted review
Reply from Rat & Boa
Hi Katarzyna,
Thank you for taking the time to share your feedback — we really appreciate it!
We’re glad to hear that you felt listened to and supported. Providing responsive, thoughtful service is important to us, so it’s great to know that came through in your experience.
Thanks again for your recommendation, and please don’t hesitate to reach out if we can help in the future.
Kindest Regards
The Rat and Boa Team.
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Very efficient delivery times and every…
Very efficient delivery times and every item I have ordered has been absolutely perfect! From the fit to the quality and also length...I am 5"10 and struggle to get maxi dresses long enough but Rat and Boa is just perfect!
May 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Antonia,
We truly appreciate you taking the time to share your experience and hope you continue to love your pieces!
Kindest Regards,
The Rat and Boa Team.
Absolutely do no recommend
Absolutely do no recommend. Company is non responsive in email. I have been inquiring about my refund and my emails go in answered. The only email I did receive was an automatic email saying refund was processed, yet my credit card company has no refund from them. Beware of purchasing! In event the item doesn’t fit, you ma not be refunded
April 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Chiara,
We’re very sorry to read about your experience and sincerely apologise for the frustration this has caused.
After reviewing your order, we can confirm that your refund was successfully processed on 28th April 2026. While the refund has left our side, it can sometimes take up to 10 working days to appear back in your account, depending on your bank or card provider’s processing times.
We can also see that a member of our team has now been in direct contact with you and has provided confirmation of the refund transaction for your reassurance.
We completely understand how concerning this situation can feel, and we truly regret any worry caused by the delay in communication.
If there is anything further we can assist you with, please don’t hesitate to let us know
Kindest Regards,
The Rat and Boa Team.
The most amazing dresses .
The most amazing dresses .. addictive.. amazing fabric and designs.. quality faultless
May 4, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review. We’re thrilled to hear you’re enjoying the dresses and that you love the fabrics, designs, and quality. That truly means a lot to us!
Kindest Regards,
The Rat and Boa Team.
Great service
Dresses arrived promptly and the return service was very easy. The sequin dress I ordered is beautiful and seems very well made! The silk dress I ordered however seemed not worth the price as didn't seem very good quality.
April 16, 2026
Unprompted review
Reply from Rat & Boa
Hi Lsumo,
Thanks so much for your lovely review. We’re so happy that you’re loving the piece you decided to keep!
We’re sorry that one of your pieces didn’t feel right for you, we truly appreciate all feedback and will share this with our production team.
If there’s anything we can help with, please don’t hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
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As a loyal customer I can’t speak…
As a loyal customer I can’t speak highly enough of r&b. They are my go to
April 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Debbie,
Thank you so much for your lovely words!
We truly appreciate your continued support!
Kindest Regards,
The Rat and Boa Team.
Fantastic customer service experience…
Fantastic customer service experience from Beth, 5 🌟
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi Casey,
We’re so happy to hear you had a great experience.
We’ll be sure to pass your kind comments on to Beth!
Kindest Regards,
The Rat and Boa Team.
Preorder
I had some confusion about a pre order I made recently. Customer service cleared the information for me and even give me to option to cancel the order but I love love love the dress and can’t wait to receive it!! Professional and so so helpful.
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re glad our customer service team was able to clear things up and give you the information you needed.
We hope you absolutely love your item when it arrives!
Kindest Regards,
The Rat and Boa Team.
Best dresses ever
I am never disappointed when I buy from rat & boa. The quality and fit is always unreal and I always get compliments.
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi Calvin,
We’re thrilled to hear that you love the quality and fit — that truly means a lot to us.
We love that you’re getting compliments every time you wear your pieces!
Kindest Regards
The Rat and Boa Team.
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I ordered two dresses and ended up…
I ordered two dresses and ended up returning one. The return process was smooth and hassle-free. I absolutely love the dress I decided to keep
April 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Sarah,
Thank you so much for taking the time to share your experience.
We're so happy to hear that you love the dress!
Thank you again for your support, and we hope you enjoy wearing your new piece!
Kindest Regards,
The Rat and Boa Team.
Refunds not issued
I ordered multiple dresses for my wedding and sent them back due to them being ill-fitting.
All items were returned using a pre-paid postage label provided by Rat & Boa with proof of postage.
They claim a dress wasn't received in the parcel and are refusing to issue the refund.
The item was definitely in the parcel when I sent it, I'm not a thief and I would be able to tell if there was a dress sitting around in my house.
Under the consumer rights act the seller is liable for any issues during the courier process if they provide the prepaid label - which Rat & Boa did.
After various backwards and forwards they are still refusing to issue the refund so I will now have to take this further with the small claims court.
Extremely time consuming and unfair. I would never buy from this brand again and would recommend nobody else does either.
April 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Megan,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We take all returns and investigations extremely seriously and have conducted a full review in conjunction with both our warehouse team and our courier.
Following this investigation, we were unable to locate one of the returned items within the parcel received. As such, and in line with our returns policy, we were unable to process a refund for items not received.
We can confirm that our management team has now been in direct contact with you to resolve this.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Kindest Regards,
The Rat and Boa Team.
I've ordered from R&B before and will…
I've ordered from R&B before and will probably purchase again and again. The fabrics used feel luxurious. Website navigation is pretty easy and I love that there are different patterns and colours! Shipping is quick and easy.
April 5, 2026
Unprompted review
Reply from Rat & Boa
Hi Majean,
Thank you so much for your continued support and for taking the time to share your thoughts! We're so happy to hear you've had a positive experience with us and love your purchase!
Kindest Regards,
The Rat and Boa Team
Be careful, no response from customer care
Been trying to connect regarding the return of the item, due to the insufficient quality and inadequately high price for 7 days- no response. Still waiting. Not the best customer care. Be careful and think twice before making a purchase. Updated- finally after this review customer care responded and made a refund to the credit card.
April 24, 2026
Unprompted review
Reply from Rat & Boa
Hi Inga,
We’re truly sorry to hear that you’ve had a frustrating experience, and we sincerely apologise for any confusion or disappointment caused. That’s certainly not how we want any of our customers to feel.
A prepaid return label was issued, and all the return details were included on the label so the parcel could be taken directly to the drop-off point. We can see that our team has since reached out to clarify this, but we’re very sorry if this wasn’t clear at the time or if you felt there was a delay in communication.
Please know we’re here to help and if there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Rat and Boa Team.
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Love their dresses
Love their dresses! Shipping is extremly fast, no problem ever when ordering
April 10, 2026
Unprompted review
Reply from Rat & Boa
Hi Iva,
Thank you so much for your lovely review.
We're so happy to hear you love your pieces!
Kindest Regards,
The Rat and Boa Team.
Great customer experience and super…
Great customer experience and super helpful before my holiday!
April 22, 2026
Unprompted review
Reply from Rat & Boa
Hi Jade,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team and that we could help ahead of your holiday.
Wishing you the most amazing trip!
Kindest Regards.
The Rat and Boa Team.
Reply from Rat & Boa
Hi Maj,
Thank you so much!
We’re so glad to hear you’re happy with your items and the service you received.
Kindest Regards,
The Rat and Boa Team.
Always love ordering from Rat & Boa and…
Always love ordering from Rat & Boa and have done for a number of years now - really unique clothes perfect for holidays and always attract plenty of compliments. Their sales are really good value for money and generally really happy with the quality. Sometimes the sizing is a bit out but always found customer service able to sort any problems
April 2, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your continued support over the years — it really means a lot to us!
We’re so happy to hear you love our pieces and that they’ve been your go-to for holidays and compliments. It’s also great to know you’ve had positive experiences with our team whenever you’ve needed help.
We really appreciate your honest feedback on sizing too, as it helps us keep improving.
Kindest Regards,
The Rat and Boa Team.
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10/10
Not only was the dress absolutely stunning, but their customer service were really efficient too. I would absolutely buy from here again!
April 8, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re thrilled to hear you loved your dress and had a great experience with our customer service team. It’s wonderful to know everything went smoothly for you, and we truly appreciate your kind words!
Kindest Regards,
The Rat and Boa Team.
Scam & horrible customer service
I bought two dresses from Rat&Boa, one of which was missing from the delivery. I tried repeatedly to get in touch with their customer service, and after a long time they told me that they didn’t believe it was missing and therefore wouldn’t do anything about the problem. That’s scamming your customers, and I’ve never experienced such poor customer service. An absolutely terrible experience!
April 7, 2026
Unprompted review
Reply from Rat & Boa
Hi Noa,
Thank you for taking the time to share your feedback, and we are really sorry to hear about your experience.
Whenever an item is reported as missing, we carry out a detailed investigation to understand what may have happened. This involves working closely with both our courier and warehouse teams, reviewing dispatch information such as parcel weights at different stages, and assessing the delivery details provided by the courier.
Upon completion of this investigation, we are only able to issue a refund where the evidence indicates that the item has not been received. I completely understand that this may not be the outcome you were hoping for, and we very sorry for any disappointment or frustration this may have caused.
If there’s anything further you’d like us to look into, please don’t hesitate to let us know.
Kindest Regards,
The Rat and Boa Team.
This is one of my fav brands ever
This is one of my fav brands ever! I recently made a purchase and had to return it for an exchange.unfortunately there were some issues but the customer service resolved it asap.
March 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Boseee,
We’re really glad to hear our customer service team was able to resolve the issue quickly for you and get everything sorted. We always aim to make things as smooth as possible, especially with exchanges.
Thank you so much for taking the time to share your experience!
Kindest Regards,
The Rat and Boa Team.
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