Rated People Reviews 

19,567
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 818 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and friendly staff for their quick response times, making it easy to arrange necessary home repairs and maintenance tasks. Many consumers appreciate the smooth communication, tidy workspace management, and reasonable pricing, noting that various jobs are completed promptly and to a very high standard. However, some people mentioned difficulties with customer support and communication, reporting that it was extremely hard to get in touch or receive helpful replies when issues arose. Some reviewers were not happy with unexpected financial charges or poor workmanship from certain independent tradespeople connected through the platform.

What people talk about most

Service

Customers had positive experiences with service, noting that it was quick and easy to find reliable... See more

Staff

Reviewers highlight positive aspects of staff, noting that workers are consistently punctual, professional,... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing experiences. While... See more

Response time

Clients share ambiguous opinions on response time. On one hand, many reviewers praise the exceptionally quick... See more

Customer communications

Customers consistently note ambiguous experiences with contact, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more

Company replied

Rated 5 out of 5 stars

Shoddy workmanship.Fence not upright. Fence not secured to posts.Did not clean up properly.Took me 2 hours to rectify.Have photo/video proof. Will have to employ someone to correct faults.81 year old... See more

Rated 5 out of 5 stars

Needed a window specialist urgently to repair bent scissor hinges on wooden casement. Mith came promptly as promised, did a very tidy and professional job at a fair price. Very courteous and helpful.... See more

Company replied

Rated 5 out of 5 stars

Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

About Rated People

Written by the company

We’ve been matching homeowners with skilled, local tradespeople since 2005. We make it easy for homeowners to find the right professional for their work, and help tradespeople build and run successful businesses all over the UK.
Find a tradesperson

Are you a tradesperson?

Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →

Find your next job lead

Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(19,567)

798 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great easy service e

Put the advert on,Ethan contacted me almost immediately, he did a great job,quick friendly nothing too much trouble.
All in all a great experience from start to finish.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Data stolen of account can’t be closed?

Put up a request. Got an email saying a trade had replied and more info required and to check my ad for more details. Checked the ad and nothing, no reply, no sign of any interaction and definitely nowhere to answer the trade that had requested more info. Seeing that the site isn’t for for purpose I decided to delete my account but, YOU CANT! Accounts have no delete option, contact us has no contact details so Trustpilot gets a visit instead. It’s my data, my account and I should be able to close it. I closed my advert and moved to trustatrader as their site is polar opposite to the one I just had a horrendous experience navigating.

July 7, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the platform did not meet your expectations.

We appreciate your comments regarding your enquiry and account management, and we understand how frustrating this experience must have been.

If you have any outstanding concerns, please contact our Customer Support team directly on support@ratedpeople.com and we'll be happy to look into this for you

Thanks,

The Rated People Team

Rated 5 out of 5 stars

Good job done

Marek and Michael did a great job in converting my bathroom into ashower room, and I am delighted with the result. They were hard-working and courteous, and always respected the property. I would not hesitate to give them another job.

July 6, 2026
Rated 5 out of 5 stars

Maki electrics

Great service from maki really helpful fair price including fittings will recommend and use again thanks maki

June 30, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so happy to hear about your excellent experience with the trader! We truly appreciate your rating

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Woeful service when trying to report a tradesman who took my money without completing the job

I’ve tried multiple times in multiple ways to report a tradesman who left the job I prepaid for without completing it and having smashed a window of the back door. The business I hired have ignored my attempts to contact, have somehow managed to remove my feedback on their profile, and Rated People haven’t answered how this is possible or how I can report this firm. It’s Green Landscapes in Hayes FYI.

June 28, 2026
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.

We have previously contacted you by email regarding your concerns but have not yet received a response. Please check your inbox, including your junk or spam folder, and reply to our email so we can investigate this matter further.

We appreciate the opportunity to look into your concerns and look forward to hearing from you.

Many Thanks,

The Rated People Team

Rated 4 out of 5 stars

More people required

Quick response to email. But still not sorted out
Need more people to ring you and speak one to one,this would help alit of people ,rather just ai

July 1, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We appreciate your feedback and understand your preference for direct communication. We are actively working to improve our support options to better assist everyone.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Exterior woodwork painting

I wanted the wooden windows and doors at the front of my house painted. There was quite a bit of preparation needed as the old paint was peeling in places. New PC Design came promptly and gave me a reasonable quote for the work. We had to rearrange the start date due to bad weather but he communicated effectively and came when he said he would. He worked tidily and efficiently and did a good job and the exterior woodwork now looks clean and fresh. I would recommend this company and am pleased with the result.

June 11, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We truly appreciate you taking the time to share your positive experience. We're delighted to hear that the trader provided a reasonable quote and effectively communicated updates regarding the start date. It's wonderful to know that the preparation work, painting, and overall efficiency met your expectations, leaving your exterior woodwork looking clean and fresh. We are so pleased you are happy with the result and would recommend them.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Small Plumbing Job

I contacted Rated People as I required a small plumbing job (water leak on a radiator) VIO and PLUMBING Team replied very quickly and were able to repair with 2 day.
Nice guy and terrific job he did to! Would use him and pass on his details to anyone should they need any work to be carried out!
John Hill

June 30, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so pleased to hear about your positive experience with the trader! It's wonderful that they were able to resolve your radiator leak quickly and efficiently. Thank you for your kind words.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Job completed as required

Job completed as required. Arrived on time, brought own tools and equipment, was a clean efficient worker. Very pleased with result. Put everything back in place and cleaned up afterwards.

June 24, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're delighted to hear that the job was completed to your satisfaction and that the worker was efficient and tidy. Thank you for sharing your positive experience!

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

No show

Wanted someone to clear a front driveway and rear garden in Basildon. Arranged with a guy called Michael (Irish) to meet at the property to give me a quote.
He suggested the time, but did not show up, nor did he or his colleague (James) bother to contact me to let me know.
If you are in the Basildon area, be sure to avoid anyone with those names - completely unreliable.

June 29, 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration with the missed appointment and lack of communication.

We would like the opportunity to look into this further. Please contact us directly at support@ratedpeople.com with more details so we can investigate what happened and assist you further.

Many Thanks,

The Rated People Team

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