The customer service is excellent. I was answered within 1 minute and Sam B answered all of my questions and was able to offer me alternatives to the issue I had. Unfortunately the length of time to... See more
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Review summary
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Reviews shaping this summary
Garden furniture is very good quality for its price. They should just admit that some furniture will take 10-20 weeks to deliver as it’s coming from China. Manage expectations better. Kate was the onl... See more
Ordered garden furniture online. 1 week later, after no communication re. Delivery I rang them. I was told the item was not in stock and that they had “2 websites, one is updated more then the other”... See more
FINALLY after weeks and weeks of phone calls and emails, I am told by Jean P I will get my refund in the next 3-10 days, fingers crossed I do, hopefully Jean can work her magic!!
Company details
Written by the company
Rathwood is an award-winning family run furniture store established in 1994. Located just outside of Tullow on the border of Carlow and Wicklow, Rathwood is only 1 hour from Dublin. Our Children’s Events, Beauty Boutique, Maze of Ireland, Animal park, Forest walks, Woodlands Train, Play Centre and Restaurant are just some of the exciting and different activities that visitors can avail of when they visit Rathwood. Formal Apology & Update We sincerely apologise for the delays and limited communication in recent months. Earlier this year, the collapse of a key supplier disrupted our operations. We are pleased to confirm that we have secured a new strategic partnership with Paleo Group, strengthening our global supply chain and ensuring greater stability and service. As we mark over 30 years in business, we remain fully committed to restoring your trust and continuing to deliver the quality and reliability you expect from Rathwood.
Contact info
Ireland
- www.rathwood.com
2.7
Poor
6K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service - Jasmine
I have just been on the phone to Jasmine who was so professional and helpful assisting me with my delivery query, she explained everything clearly and placed the order for me over the phone. She made the whole process very easy for me and I can’t wait for the garden furniture set to arrive, thank you!
April 20, 2026
Unprompted review
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If I could give no stars I would!
If I could give no stars I would!
I am extremely dissatisfied with my experience with this company. The level of customer service has been consistently poor, and despite numerous emails and phone calls, I have not received any meaningful assistance or resolution.
I placed an order on 1st March and, to date, it has not been delivered. Each time I contact the company, I am told that they are unable to provide an estimated delivery timeframe. Additionally, I have requested a refund on multiple occasions, but have yet to receive any response.
Based on my experience, I would strongly advise others to exercise caution when considering this company.
Also the reply on my review seems like a generic reply that every complaint gets and no resolution. Absolutely avoid this company at all costs
March 1, 2026
Unprompted review
Reply from Rathwood
Hi Jenny,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand your frustration in not receiving your order since 1st March and the lack of clear delivery information despite your repeated attempts to get an update.
We also sincerely apologise that your requests for a refund and your communications via email and phone have not been properly responded to. This is not the level of service we aim to provide.
We sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The Rathwood Team
SAM B WAS EXCELLENT AN AND HAS PUT MY…
SAM B WAS EXCELLENT AN AND HAS PUT MY MIND AT EASE
April 20, 2026
Unprompted review
WORST SHIPPING EXPERIENCE EVER
WORST SHIPPING EXPERIENCE EVER
online store is a SCAM,poor communication, order has been stuck for 6 months and no sign of refund
I wish I was smarter and read all the reviews!
April 20, 2026
Unprompted review
Reply from Rathwood
Hi Ella,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating it must be to feel that your order has been delayed and not properly communicated throughout the process.
We can confirm that your order was placed in February and has now been cancelled today. Your refund will now be processed in line with our standard refund procedure.
We sincerely apologise for the inconvenience and frustration this has caused, and we appreciate your patience while this is completed.
Kind regards,
The Rathwood Team
Horrific business to deal with
Horrific business to deal with. No communication. Still selling and offering a product which I purchased that remains without a delivery date for me. I wish someone had pre warned me of the issues this company was having. They should not be continuing to sell when they are failing existing customers. Save yourself the hassle and stay well away
April 19, 2026
Unprompted review
Reply from Rathwood
Hi Emma,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand your frustration in not receiving a clear delivery update and the impact this uncertainty has had after placing your order.
We also sincerely apologise for the lack of communication you’ve experienced. This is not the standard of service we aim to provide, particularly when customers are waiting on confirmed delivery information.
Your feedback regarding communication and order fulfilment is being taken seriously and reviewed internally. We understand how disappointing this situation has been for you and regret the inconvenience caused.
We sincerely apologise again for the frustration caused.
Kind regards,
The Rathwood Team
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Brought a fire pit on sale but came in…
Brought a fire pit on sale but came in originally packaged unopened box. When got home found to be missing main knob to actually work the item i emailed to be told item was sold as seen when I stated it wasnt purchased off shop floor came from warehouse I was told someone would ring me guess what no one did ive rang numerous times to be told id be rang back. Stay away from this store. I will be filling a complaint and taking this further you can't sell a product that hasnt all the main functional parts
Update as you see from the response they would prioritise this but guess what still no call backs or help from this company
April 2, 2026
Unprompted review
Reply from Rathwood
Hi Patricia,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand your frustration on receiving a fire pit with a missing functional component, particularly as the item was supplied in an unopened box from the warehouse rather than sold off the shop floor.
We also sincerely apologise that you were not followed up with as promised and that your attempts to reach us have not resulted in a resolution. This is not the standard of service we aim to provide.
Your concerns regarding the missing part and the handling of your follow-up requests have been noted, and this will be reviewed as a priority so it can be addressed appropriately.
We sincerely apologise again for the inconvenience and frustration caused, and we would like the opportunity to resolve this for you.
Kind regards,
The Rathwood Team
When will I get my refund
Dear Rathwood Team can you please let me know when I will get my refund
On the 6th March you confirmed that my refund was with your accounts team
It is now the 19th April and no refund nor contact from Rathwood
Can you let me know when I will receive my refund
April 19, 2026
Unprompted review
Reply from Rathwood
Hi Thomas,
Thank you for your review, and we’re very sorry that your refund is still outstanding. We fully understand your frustration, particularly given the time that has passed and the steps you’ve had to take to pursue this.
You are absolutely right to expect your refund within the stated timeframe, and we sincerely apologise that this has not been met in your case. This is not the level of service we aim to provide.
We’re very sorry for the inconvenience and stress this has caused, and we appreciate your patience while we work to resolve this properly.
Kind regards,
The Rathwood Team
A good customer service
A good customer service, Jasmin was very nice and helpful. I recommend Rathwood.
April 19, 2026
Unprompted review
Order not delivered, refund still outstanding
I placed an order in January and have still not received the product or a refund.
There was no communication for a prolonged period despite multiple emails & phone calls, including formal requests for a refund. I have since been told that a refund will be issued, however this has still not been processed.
I also previously left a review about this experience. That review was reported and removed from Trustpilot. On the first occasion, I was informed the business claimed it was not them. On the second occasion, I was notified that the review had been taken offline after being flagged for “advertising or promotional content.”
For clarity, this review relates only to my own customer experience.
It is concerning that, alongside an unresolved order and outstanding refund, previous attempts to leave feedback have been removed following reports from the business.
I have now reported the matter to the Competition and Consumer Protection Commission.
Based on my experience, I would strongly advise others to proceed with caution.
Update 21st April: still waiting on refund for products ordered on Jan 16th.
April 19, 2026
Unprompted review
Reply from Rathwood
Hi Maria,
Thank you for your review, and we are very sorry to hear about your experience. We fully understand your frustration regarding the delay in receiving your order, as well as the lack of communication you’ve experienced despite multiple attempts to contact us.
We can confirm that your orders were cancelled on Friday, and your refunds are currently with our accounts team for processing. We sincerely apologise that this has taken longer than expected and that you were not kept properly updated throughout the process.
We also want to clarify that we take all customer feedback seriously and do not seek to prevent genuine reviews. We’re sorry to hear you feel otherwise, and we understand how frustrating this situation has been for you.
We sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The Rathwood Team
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Disgraceful treatment of customers...Ordered & paid for 6 dining chairs in…
Ordered & paid for 6 dining chairs in Nov. '25. I was advised items damaged in transit, then items no longer available, then items available again and then not 🤬finally in January I said to forget it and process refund and have not received to date. It is impossible to get speaking to a member of staff in the Shop itself. It is illegal to hold a person's money when they do not and will not receive their items !!
April 21, 2026
Unprompted review
Reply from Rathwood
Hi Michelle,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand how frustrating it must have been to receive conflicting updates regarding your order, followed by cancelling in January and still not receiving your refund.
We also sincerely apologise for the lack of clear communication and the delay in resolving this for you. This is not acceptable and does not reflect the level of service we aim to provide.
We sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The Rathwood Team
I am waiting on MY refund for a sofa…
I am waiting on MY refund for a sofa bed I had to cancel after waiting weeks and weeks with no update on shipping etc! I have rang and emailed every single day the past 3 weeks and still haven't recieved my refund!! I am absolutely disgusted at their customer service stay clear people!!! I also put in a complaint with the consumer regulator and I will be contacting my solicitor on Monday!! Shocking how they can take people's money not have stock in supply to obviously ship to people and then hold people's refunds!! A Disgrace 🤬🤬🤬🤬
February 17, 2026
Unprompted review
Reply from Rathwood
Hi Rebecca,
Thank you for your review, and we’re very sorry to hear about your experience. We completely understand how frustrating and upsetting this situation must be, particularly after waiting weeks for your order, then having to cancel, and still not receiving your refund despite repeated contact.
We sincerely apologise for the lack of communication and the delay in processing your refund. This is not acceptable and does not reflect the level of service we aim to provide.
We sincerely apologise again for the distress and inconvenience caused.
Kind regards,
The Rathwood Team
No refund payment
I ordered an item in January. When it didnt arrive after 4 weeks I contacted them and was told it was on the way into stock the next week. The following week I contacted them and they advised it wouldn’t be arriving and pressured me to order an alternate item but agreed to process a refund. The following week I contacted them and they told me the item had come into stock but I asked for them to continue with the refund. It’s now 4 weeks later and they are no longer replying to my emails and I am still waiting on a refund.
I wanted to support an Irish owned business but would recommend others to avoid shopping online with Rathwood
April 18, 2026
Unprompted review
Reply from Rathwood
Hi Fiona,
Thank you for your review, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to receive conflicting information about stock availability, followed by delays and lack of communication after requesting your refund.
We also sincerely apologise if you felt pressured to select an alternative item, this is not the experience we want for our customers.
The delay in processing your refund and the lack of response to your recent emails is not acceptable and does not reflect the level of service we aim to provide.
We sincerely apologise again for the inconvenience and disappointment caused, especially as you were trying to support an Irish business.
Kind regards,
The Rathwood Team
15 months waiting on garden gurniture
Ordered garden furniture Jan 2025 still have not received it 15 months later. Numerous calls and emails made all with promises of managers to call me back and still no calls. Absolutely horrendous that they took my money 15 months ago and still nothing. Horrendous customer service, absolute disgrace of Company. Please can someone contact me asap
April 18, 2026
Unprompted review
Reply from Rathwood
Hi Sandra,
Thank you for your review, and we are extremely sorry to hear that you are still waiting on an order placed 15 months ago. We fully understand how unacceptable and frustrating this situation must be, especially after numerous calls, emails, and unfulfilled promises of call-backs.
This is far below the standard of service we aim to provide, and we sincerely apologise for the lack of communication and resolution to date.
We sincerely apologise again for the significant inconvenience and frustration caused.
Kind regards,
The Rathwood Team
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Over 3 months later - Still NO bed
I purchased a bed for my son Jan 10th 2026 - before I placed the order i rang Rathwood (as I had read some bad reviews) I asked how long I would be waiting for it, I was told I would have it within 4 working weeks - 8 weeks later on 10th of March (and 3 phone calls later) I was advised that they still had no update on when my bed would be delivered - A customer Service representative then found me another bed similar to what i had ordered, she told me it was in Germany but guaranteed I would have it in 2 working weeks (I had to pay more for the bed but I didn't mind as I explained I was heading away April 2nd for 2 weeks and I was told I would have it by then) .. its now April 18th and I've been advised by customer service that there is still no update and they would escalate another query and somebody will email me on the 20thor 21st of April.
April 18, 2026
Unprompted review
Reply from Rathwood
Hi Evelyn,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating this must be, especially after you took the extra step to call in advance and were given a clear delivery timeframe that has not been met.
We also sincerely apologise that, after already waiting longer than expected, you were advised to switch to an alternative item, paid extra, and were again given a delivery commitment that has not been fulfilled.
The lack of a clear update on your order at this stage is not acceptable and does not reflect the level of service we aim to provide.
We sincerely apologise for the inconvenience and frustration caused, particularly given your time constraints around travelling.
Kind regards,
The Rathwood Team
Made an order for a couch on the 26th…
Made an order for a couch on the 26th of January, it got cancelled by rathwood on the 22/03 because they couldn't fulfill it. Still awaiting a refund despite numerous emails and calls, with no response.
This company seems to have a history of selling stuff they don't have.
Order number was S26920 so when you read this rathwood, please finally refund us. It's absolutely scandalous behaviour on your part, don't even waste your energy with a generic response.
April 18, 2026
Unprompted review
Reply from Rathwood
Hi Brian,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand your frustration, particularly as your order was cancelled by us and you are still waiting for your refund despite multiple follow-ups.
We sincerely apologise for the lack of communication and the delay in processing your refund. This is not acceptable and does not reflect the standard of service we aim to provide.
We appreciate your patience and sincerely apologise again for the inconvenience caused.
Kind regards,
The Rathwood Team
Do not buy, they don’t deliver and hold your money
I will continue to place negative feedback after every phone call with Rathwood as they continue to refuse to refund me after the never delivered a bunkbed over 3 months ago. Every phone call results in a request to this imaginary team to process the refund that never happens. How a company in Ireland can continue operating when hundreds of people are in the same position, ridiculous!!!
April 17, 2026
Unprompted review
Reply from Rathwood
Hi Gillian,
Thank you for your feedback.
We have requested your order information as we are unable to locate your order on our system to take a further look into this for you.
Kind regards,
The Rathwood Team.
The case of the missing stools
We ordered a corner sofa set in January and it arrived a little over a month later- we were delighted. That was until we realised all 3 stools were missing.
We should have known something was up when the packaging of the furniture had a damaged sticker on it.
We have sent too many emails to count to try to resolve this with Rathwood and request the missing stools but no joy.
Not sure where to turn to now, can we return the set? It’s useless if it can’t seat the whole family.
Reply to Rathwood- we have sent numerous emails on this, the most recent being today. So you reply to trustpilot but not your customer service emails?
February 13, 2026
Unprompted review
Reply from Rathwood
Hi Eimear,
Thank you for your review, and we’re very sorry to hear about the issue with your corner sofa set. We understand how disappointing it must be to receive your order only to discover that the stools were missing, particularly as this impacts the full use of the set for your family.
We also want to sincerely apologise that you feel your emails have gone unanswered. We can confirm that we have not been able to locate any recent communication regarding this issue under your details, which may be causing the delay in getting this resolved.
We would really appreciate it if you could reach out to us directly with your correct order details so we can investigate this immediately and arrange a resolution for the missing stools as quickly as possible.
Kind regards,
The Rathwood Team
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AVOID THIS COMPANY!
Terrible company. I ordered some timber in may with the promise of it being delivered by September. September came and went with delivery being consistently pushed back.. I cancelled my order hut have yet to receive a refund with excuse after excuse that it was being processed. AVOID THIS COMPANY AT ALL COSTS!
May 17, 2025
Unprompted review
Reply from Rathwood
Hi Shane,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand how frustrating it must have been to have your delivery repeatedly delayed, and then to encounter further issues when trying to obtain your refund after cancelling your order.
We sincerely apologise for the ongoing delays and the lack of resolution you’ve experienced. This is not the level of service we aim to provide, and we recognise how unacceptable this situation is.
We sincerely apologise again for the frustration and inconvenience caused.
Kind regards,
The Rathwood Team
DO NOT BUY FROM RATHWOOD
Made an order in May 2025 for logs with delivery expected in September and another garden furniture order in June lead time 10 working days. Neither were delivered and despite changing the garden furniture order and paying more money, the products still didn't arrive. Have emailed, phoned, called in person and still no refunds. Never ever buying from RW again.
May 23, 2025
Unprompted review
Reply from Rathwood
Hi Sinead,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand how frustrating it must be to have placed multiple orders, experienced delays with both, and still be waiting for refunds despite contacting us through several channels, including in person.
We sincerely apologise for the lack of resolution and communication you’ve encountered. This is not the level of service we aim to provide.
We sincerely apologise again for the inconvenience and disappointment caused.
Kind regards,
The Rathwood Team
Ordered garden furniture in February…
Ordered garden furniture in February with delivery date given within 72 hours waited a few weeks and contacted customer service who told me the furniture was not in stock (website still showed 2 available at time of call) picked another 3 different sets of furniture again showing available online and when they checked none were available in stock. Requested a refund in mid March and was told this would be done within 7 days still no refund and no reply to any emails or calls. We have visited a lot for events with our kids and is very disappointing to be giving this type of customer service.i would not recommend anyone order anything of this company.
February 19, 2026
Unprompted review
Reply from Rathwood
Hi Amy,
Thank you for your review, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to repeatedly select items shown as available, only to be told they were not in stock.
As you have initiated a chargeback, the refund process will be handled directly by your bank. Once a chargeback is in place, we are unable to process a separate refund from our side, as the funds are now being reclaimed through your card provider’s process.
We sincerely apologise again for the frustration and disappointment caused.
Kind regards,
The Rathwood Team
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