Ravensburger AG Reviews 

I enjoy doing large scale puzzles and ravensburg has some nice ones. I’ve done 2 now and have run into the same issues on both. I have to spend extra time fixing bent and unlamenated pieces. Last puzzle bombardment of Algiers had over 200 damaged pieces. Both times now each puzzle has had a missing piece. Customer service has refused to replace the puzzles and has also been unable to replace any missing or highly damaged pieces. All they will do is send flat white blanks and tell you to cut your own piece… who wants an unmatched white piece in the middle of a 9000 piece puzzle? These puzzles are expensive and I find the quality to be lacking. Why would you want to spend over a hundred dollars and many hours on a product that shows up incomplete and damaged and then told sorry we can’t help you?

I am very satisfied with the service they were very helpful and polite and they solved my problem dry quickly.

Absolutely fantatic! Once the team made contact after reporting the issue, a replacement was received within a week.

I contacted Ravensburger UK to ask if it was possible to get some spare parts to replace ones lost from a Gravitrax set, and without quibble they promptly sent me the pieces I needed. I’m so impressed with this service, if only more companies offered spare parts it would save so many toys from ending up in landfill. Thank you Ravensburger!

In France '"grande recre" shop they sold their puzzles with 50% cash back reimbursement. I filled the file, was very complicated needed to upload the check fotos of the puzzles that i bought and rib. They replied me that everything is good and the money will be soon back, but it never did. They replied even 3 times with same answer and nothing, impossible to reach by phone. Terrible costumer service.

The customer service was absolutely amazing and they helped me through continuous delivery issues. Thank you!

Ordered a jigsaw puzzle weeks ago, not even at the carrier yet.Sent three emails, no reply to any of them.Appalling customer service,they should be ashamed of themselves! Considering the postage these people charge I was expecting really quick service...or at least "some" service? Have requested a refund but won't hold my breath!

Missing a piece of game sent required details taken 15 days for them to say they are busy we will get to you eventually

I ordered a custom image, 1500 piece puzzle. When I was uploading my picture and got to the preview page I made sure to screenshot it. When it arrived the images weren’t what I cropped them to and also they changed the order of the pictures for no reason. Mistakes happen so contacted them via email, they sent me a picture of what they sent and I sent them the screenshot of the preview page that I wanted. Since then they have ghosted me and ignored all emails. From what I read seems a common strategy of theirs. Would recommend people go elsewhere where for a personal puzzle.

I contacted both UK and German customer services to obtain a larger image of jigsaw puzzle Map of Universe. The only guide is the picture on the box that even with a magnifying glass is not legible. UK customer service agent Jess said I would receive larger version. That was 2 weeks back, still no sign of it

I ordered a remote control brio train for my grandson, which was very temperamental.
I contacted ravensburger, who, after many phone calls and messenger messages, took over a week to come back offering to repair it - after just 2 days' use!
I said this was not acceptable and agreed to return it for a refund or replacement, which I have heard nothing since.

Awful customer service! Ordered puzzles 2 weeks before Christmas and they arrived on 27th December!! When I called (not easy to contact this company but I found a number, their response was “we are extremely busy at this time. Mmmm it’s Christmas??? Needless to say I returned the items on 31/12/24.It is now 17/1/25 and after many emails (which are never answered without creating yet another ‘ticket’) I have been advised that my refund will be processed in 10 days!!! What world is this company in? Absolute joke

Bought a box of 4 puzzles X500 pieces each. First puzzle has a piece missing. Second puzzle has 2 identical pieces.
3rd puzzle has 3 pieces missing.
I'm not bothering to do the 4th puzzle.
Disappointing.

I have had many of this brand of puzzles and loved them. However when I contacted them to let them know they requested a picture of puzzle showing the missing piece and a receipt and the code of the box. I supplied all.
I then received a very curt message from a man in Customer services who told me that there was nothing they can do.
Needless to say I won’t be buying anymore

I placed an order for Brio on the 16th December. Following this, I heard nothing for 48 hours, with my order status showing as 'started' but nothing more, which made me slightly nervous and led me to check out the abundance of negative reviews. However, I gave customer services a call; I got straight through and the advisor was very helpful. A day later, I received a notice of despatch and a tracking number. The item was delivered in a timely fashion, as described and at a better price than anywhere else. I'm happy to say the whole transaction was smooth, following the initial lack of updates!

Rang a week after ordering to see where my items were "oh, we're very busy at the moment"

(A toy company, at christmas? No sh*t).

"We're dealing with orders from Nov 30th" (13th December i rang to chase my delivery)

"We'll notify you when it dispatches" (no notification, missed delivery, had to collect from Depot).

If you HAVE to order Brio (i won't give them anymore money) use Amazon

Hello,
I placed an order 3TKCR9FJJNC3  on the brio.fr on 13th of December. I received the email about the order confirmation but didn't get one about the expedition. The order has not been sent by the seller yet, however the money has been taken. When ordering the estimated delivery time was 4-8 working days.  It's a Xmas present for my son and it's clear to me that unfortunately, it will not delivered on time! I am so disappointed with the service. It's not a small order, we are talking about 150 euros here, which is not cheap for 3 products.  The customer service is not replying to either emails or phone calls. I will never order anything on this website again and will not recommend it to anyone. I now have to search for other options because my son is waiting for this present. This experience ruined the Christmas mood and created more problems than joy. Very disspaointing
Tatyana
 

In the manual book theres is a faulty instruction it says 3x bit theres two of them. Its fun though

Ordered Christmas puzzle on 29th November stating 2-3 days delivery. Still haven't received it and no shipping status. No response either to the 2 emails sent. I wished I had looked at trustpilot before ordering.

On trying to order a Brio item for my son for Christmas the order was not placed but the money taken from my account.....3 times. This caused a bill payment to bounce for something else creating a £25 charge. Not happy. Like an idiot, because my son is desperate for this part for Christmas (he's 5 and brio crazy) I have tried twice more and the same thing has happened despite using different payment methods.
Customer services are useless.
Very disappointed. I feel like telling my son we are ditching all of the Brio and he can go back to Thomas And Friends.