Rawlins Paints Reviews 

10,870
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptionally smooth online ordering processes, and the incredibly helpful support team always available for technical guidance. Many enthusiastic buyers are also extremely pleased with the wide selection of specialist paint types, clear product descriptions, and consistently high quality items. Some reviewers were not happy with color matching services, explicitly noting that the delivered paint shades occasionally differed significantly from expectations or online examples. A few consumers additionally experienced frustrating issues involving transit damage to packages or delivery delays that negatively impacted their urgent painting projects.

What people talk about most

Product

Customers had positive experiences with product, noting that the items are of very high quality and do the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt arrivals... See more

Quality

People report positive experiences with quality, highlighting that the products are exceptionally well-made,... See more

Service

Reviewers mention positive feedback about service, highlighting consistent reliability and efficiency.... See more

Order

Consumers find order to be positive, highlighting a straightforward and efficient process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not much to say - it works. I fitted some boards painted with Rawlins heat reflecting paint over 6 square metre of patio window to reduce indoor temperatures on the heat wave days. Very effective. Rec... See more

Company replied

Rated 5 out of 5 stars

Delivered speedily, and product was good. Additionally, I was after some information from the manufacturers of the product. I had tried to contact them twice, but received no reply after a fortn... See more

Company replied

Rated 5 out of 5 stars

Some paint went missing I want aware of it first Rawlins contacted me as they couldn’t understand why dpd had not delivered it. I checked home it wasn’t missing. I contacted them and next day replacem... See more

Company replied

Rated 5 out of 5 stars

Customer service were so on point! They answered all of my questions regarding the resin I was buying and they were very professional and knowledgable. Delivery service was great, each order showed up... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,870)

542 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service with reliability.

The delivery was prompt and the product well packed; it did the job well. No complaints.
Impressed with the set up.

May 11, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, Mike. Thanks for the kind comments and for choosing Rawlins Paints.

Rated 5 out of 5 stars

I decided to change the colour of my…

I decided to change the colour of my upvc front door to Ultramarine blue and after researching I found Rawlins Paint company who were able to tint the paint to the colour I wanted.

My door looks fabulous, even if I say so myself! I'm really happy with the quick delivery, the paint colour and the hardiness of the paint itself. I wouldn't hesitate to recommend this company.

May 10, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, Sue. Glad that the team could tint the paint to the colour you wanted and that your front door now looks fabulous. Thanks for the recommendation.

Rated 5 out of 5 stars

Mural artist on a paint deadline shops here …

As a mural artist I frequently need large quantities of specialised primer and varnish on a tight deadline and in varied colours

Rawlins is my go to supplier, I have consistently shopped there for nearly ten years.
Prompt delivery, a sharp price and amazing costumer service that is extremely unusual in this day and age.
I wouldn’t go anywhere else,

May 21, 2026
Unprompted review
Rawlins Paints logo

Reply from Rawlins Paints

Thanks for the fantastic review. It’s great to hear Rawlins Paints has been your go-to supplier for specialist primer and varnish for nearly ten years, the team will really appreciate your comments.

Rated 5 out of 5 stars

Number one choice for Paint and Varnish

I have ordered a range of paint and varnish from Rawlins for close to ten years now and they are consistently good value with prompt delivery and have excellent sales and technical team on hand.
I wouldn't go anywhere else

Cannot recommend them highly enough.
Their individual customer service is second to none, I fun the human shopping experience they provide quite unusual in this day and age.
5🌟

April 25, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks for such a fantastic review, Christopher. It’s wonderful to hear you’ve trusted Rawlins Paints for paint and varnish over the years, and that the sales and technical teams continue to help. The team will really appreciate your kind words.

Rated 5 out of 5 stars

The paint applied well and seems to be…

The paint applied well and seems to be of good quality stopping the rust and creating a good barrier!!

April 23, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, David. Rust protection is exactly where the right metal paint matters, so it’s good to hear the coating has gone on well.

Rated 5 out of 5 stars

Nick at Rawlins has been in touch to see if the Company can help Islanders buy their product. The islands are lovely places to live, but the tranport costs and problems of buying things cause issues

It would be nice if this company,like amazon, could use Royal Mail to deliver to the islands. I believe I have got the paint, it is at my sons 30 miles away on the mainland . So, it arrived thanks, but I can not get it or use it. Perhaps the bosses at Rawlins could be abit more customer focused and help us out on the islands

June 4, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for taking the time to leave your feedback, Stuart. We understand how frustrating it must be to know your paint has arrived on the mainland but still be unable to get hold of it. We’ve tried contacting you several times to discuss this, but unfortunately haven’t been able to speak with you directly.

We use dedicated paint couriers for deliveries across mainland England, Scotland and Wales. Royal Mail limits water-based products, including Murfill Waterproofing Coating, to 150ml per parcel, so it isn't a viable option for full-size tins. The only water-based products we send with Royal Mail are colour sample sachets.

The delivery area is shown on every product page, and if you're on one of the islands we're always happy to look at alternative courier options before an order is placed, where these are available. If you can give me (Nick) a call back on 0113 2455450 (option 2) or email nick@rawlinspaints.com, I will be more than happy to help.

Rated 1 out of 5 stars

Completely wrong colour advertisement.

Completely wrong colour to that advertised online. Although I appreciate that online/digital examples cannot be completely relied upon, they should advertise something at the very least, similar to the product being sold. In this case it didn’t. I was sold 2 tins of paint costing £70, which was absolutely nothing like the colours and examples shown on the website. There was little interesting in compensating the false colour, other than sending 2 more tins of completely useless paint.

Would 100% recommend shopping elsewhere.

June 3, 2026
Unprompted review
Rawlins Paints logo

Reply from Rawlins Paints

Hello Adam,

We’re sorry to read that you remain unhappy with the colour received. We recognise how frustrating it can be when a colour viewed online does not appear as expected in person.

After you contacted us, the team investigated the concern and arranged free-of-charge replacement tins from a different batch, with checks made before despatch to you. When you raised the same concern again, the matter was reviewed further. A brush-out sample of BS 20 D 45 was checked against a BS colour chart and found to match the specified colour. A free colour sample was also sent to you so that this could be compared against the tins supplied.

As explained during our correspondence, online colour examples are only a guide. Screen settings, device type, brightness, lighting conditions and display calibration can all affect how a colour appears digitally. For this reason, physical colour samples are recommended before ordering where an exact shade is important.

The issue was not found to be a manufacturing or colour-matching fault. On that basis, and because the supplied paint has been confirmed against the relevant BS colour reference, we’re unable to offer further compensation.

Yours sincerely,

Rawlins Paints

Rated 5 out of 5 stars

You can call them

You can call them, and they will give you expert advice on what paint to use

April 22, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, Barry. The technical team will appreciate your comments.

Rated 5 out of 5 stars

had to pay up front first as we didnt…

had to pay up front first as we didnt have an account but then it was approved no issues after that

May 6, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks for taking the time to review. Pleased to hear the process moved forward smoothly once the account side was sorted.

Rated 5 out of 5 stars

Resin

I placed an order with Rowlins Paints the service was great and kept me informed of all delivery dates and times, product was amazing and good value for money great company.

May 5, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, Dave. Keeping customers informed about delivery matters, so it’s good to know the updates helped. Thanks for the kind comments.

Rated 5 out of 5 stars

Your paint is excellent and it will be…

Your paint is excellent and it will be the paint I buy in future for outdoor work. Many thanks.

May 5, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to read this, Sandra. Thanks for the kind feedback, and glad the product impressed.

Rated 5 out of 5 stars

Colour as shown!!

East ordering, fast delivery, used a collection point which worked well.

Paint - excellent product and exactly as the colour looked on the website

May 4, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Appreciate the review, Laura. The team will be glad to hear everything worked well for you.

Rated 5 out of 5 stars

The paint colour match was perfect,

The paint colour match was perfect,
The paint was easy to apply with a long pile roller and brush.
It looks great and I have great hopes that it will cure my long standing damp problem

April 19, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased the finish looks great, Richard. It’s good to know the colour matching and application both went smoothly. Thanks for sharing your feedback.

Rated 5 out of 5 stars

The items arrived in time

The items arrived in time, were as advertised, well packaged with NO damage.

April 18, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Appreciate you taking the time to leave this feedback, Lucian. It's good to know the order arrived as expected and that the packaging helped ensure everything arrived without any damage.

Rated 5 out of 5 stars

Prompt delivery.

Order processed and delivered to me promptly.

April 17, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased to hear this, David. Thanks for choosing Rawlins Paints.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look