Ray Grahams Reviews 

1,582
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the company's excellent service, noting its professionalism, efficiency, and helpfulness from ordering to aftercare. Consumers frequently praise the fast and often free delivery service, with many items arriving quickly, sometimes even the next day. Reviewers also find the products to be of great quality and accurately described, offered at competitive and often the best prices available. The ordering process is consistently described as straightforward and easy, contributing to an overall seamless experience. Customers appreciate the wide product selection and the company's efficient resolution of issues like incorrect orders or damaged goods.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, often highlighting good quality and value. Many reviewers... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional from... See more

Order

Consumers find the ordering process to be positive, describing it as simple, straightforward, and efficient.... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.... See more


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,582)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

A great experience!

Ray Grahams were excellent from start to finish. Ordering was straightforward & the product was delivered within 2 days. Would not hesitate to order from the company in future.

July 27, 2025
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Rated 5 out of 5 stars

Five stars once again for Ray Graham’s

Once again, I had an excellent customer experience at Ray Graham’s in Newtownards. As always, the staff are outstanding with their friendliness, knowledge and customer focus. Today I was helped by Stephen in the timber cutting section who made a difficult problem for me simple with his innovation and expertise.
He was extremely personable and enlightening by recommending alternative products to help solve my DIY dilemma - this is a consistent trait I find with all the staff at Ray Graham’s who are only too happy to assist novices like myself.
Stephen provided a great solution for me leaving me extremely satisfied again with my visit to this outstanding building supplies company. Their extremely unique and superb customer ethos was typified today for me by Stephen and I can only thank him for a job very well done.
I would not hesitate to recommend Ray Graham’s to anyone looking for help regarding any DIY task - my thanks and appreciation once again to Stephen and all the team.

July 1, 2025
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Rated 5 out of 5 stars

Stephen made my experience great

Stephen made my experience great, he informed me without being patronising ( as a female my experiences have not been great in DIY environments ) he helped me choose options for myself giving me clear and cost effective alternatives for a job I was doing and actually saved me money time and effort not to mention the quality product I ended up buying.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received response email first thing following morning stating order was correct.

June 11, 2025
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Rated 5 out of 5 stars

This was our first order from Ray…

This was our first order from Ray Grahams and we found them to be competitively priced, a pleasure to deal with and the delivery was prompt with no issues. We, look forward to purchasing from them again

May 30, 2025
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Rated 5 out of 5 stars

Fast delivery

Fast delivery

May 17, 2025
Unprompted review
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Reply from Ray Grahams

Thank Margaret for the 5 star review!

It's great to know that your order was delivered to you quickly. We always aim for a quick dispatch and fast delivery.

Kind regards, Team RGL.

Rated 5 out of 5 stars

Excellent service

Excellent service, correct part and very quick delivery, thank you.

May 14, 2025
Unprompted review
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Reply from Ray Grahams

Thanks John for taking the time to leave a 5 star review!

We're pleased to hear that you are happy with our level of service and that the correct part was delivered quickly.

Have a great day, team RGL.

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