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Ray Grahams Reviews 

1,582
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the company's excellent service, noting its professionalism, efficiency, and helpfulness from ordering to aftercare. Consumers frequently praise the fast and often free delivery service, with many items arriving quickly, sometimes even the next day. Reviewers also find the products to be of great quality and accurately described, offered at competitive and often the best prices available. The ordering process is consistently described as straightforward and easy, contributing to an overall seamless experience. Customers appreciate the wide product selection and the company's efficient resolution of issues like incorrect orders or damaged goods.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, often highlighting good quality and value. Many reviewers... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional from... See more

Order

Consumers find the ordering process to be positive, describing it as simple, straightforward, and efficient.... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,582)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

A really great service again from Ray…

A really great service again from Ray Grahams. I ordered the set of batteries mid-Wednesday afternoon and they were in the chargers by Thursday lunchtime. Purchasing, confirmation, dispatch and packaging all excellent.

November 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Prompt helpful and quick service

Prompt helpful and quick service to get the product. When the product arrived it was damaged in transit but the aftercare service was excellent and our problem was solved in a matter of days. A very good retailer in our opinion.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased an incorrect model skill…

I purchased an incorrect model skill saw and I only relised this when it was already in transit to me . I emailed and they made the complications of getting the correct model to me without out any hickups. Easy to deal with.

October 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Titan 3 bag coal bunker…

Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.

August 27, 2025
Unprompted review

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