Raymour & Flanigan Reviews 

JD helped us reselect a mattress after first purchasing one with the wrong characteristics for our sleep habits. He was very accommodating and extremely knowledgeable with the various aspects of the mattresses. He wasn't trying to sell us the most expensive mattress, yet the one that best fit our needs and budget.

My salesperson Sarah was the best! She is the reason I went back. She was extremely patient, knowledgeable and kind.

when I went to the Poughkeepsie store, first of all I was told there was a Odelle Loveseat there by an employee in the Kingston store. there was not.

Then when I went to order the loveseat, I was told, since I had a gift card that was not with me, and wanted to order it on the phone. I could not do that. Then, when I went on line and called, a man did in fact take my order on the phone, using a link. so why did the store manager in Poughkeepsie not think of that? ridiculous

Great people to talk to and very nice. Good knowledge and very helpful.

The sales lady was very pleasant to talk with

Adam was a great salesperson. He showed me many options and gave me time to look and think.

Thad was amazing! So kind, knowledgeable, and efficient!

I was very happy scheduling the service, agents were very helpful and friendly. I loved that I was kept aware when the technician would arrive. The technician was very nice. Unfortunately, the repair to my chair is not good

Great knowledge and assistance in getting all items we are interested in. Excellent salesman!

Jack Peters made our purchase a great experience. His knowledge and service skills were right on. The store was immaculate as well. Thanks Jack

Lucky was exceptional. After introductions , he was there when we needed him and at the same time gave us soace to lllok around the new store. Found something we liked. Everything well explained. procedure & delivery explained. pricing clearly explained and checkout was easy. R&F was the only one of 4 furniture stores that had a 95" one cushion sofa . Delivery made today and all could not have been easier. No mistakes, no upcharges, great service. Seems like sofa is well made. Very impressed. Hugh & Susan C

The sales associate met me at the door. Nice pleasantries exchanged. Directed me to what I was looking for and he followed up. Explained everything and he even gave helpful suggestions for the furniture. Everyone was pleasant. I love my choice and the price even better. The prices are reasonable. Happy Customer. I am already referring this store to friends.

I did everything online. It went smoothly but the information for using leasing was a bit different by $2k. So I spent a couple hours on the phone trying to understand the process. I still can’t say that I understand. But whatever. I need a new couch. Just hope it’s not late.

The technician, Paul, was kind and helpful. He was able to identify the problem of my reclining sectional couch and provided a solution. He was punctual and efficient.

Terrible place to do business with tell you one thing and do another took forever to get my furniture

The patience and kindness was awesome

It’s just pass one week of one year warranty and they can’t fix my sofa
But trying to contact repair team from last month and they never reply us back so now I have damage sofa that is not even one year old so I never buy any furniture again

Quick, personal touch. Hopefully, no AI.

Nick was very helpfull,knowledgeable,respectfull and professional... thank you for a good experience...

The sales rep. Tyra was so professional and very helpful. She guided me on making the right choice.