Grand opening of new store. The salesman introduced himself when we went in and then gave us tons of time to explore and was circling. We let him know when we were ready. He was so very knowledgeab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #88 of 170 best companies in Furniture Store
- #17 of 41 best companies in Bedroom Furniture Store
- #4 of 6 best companies in Children's Furniture Store
- #35 of 90 best companies in Home Goods Store
- #22 of 34 best companies in Interior Designer
- #6 of 14 best companies in Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
7248 Morgan Road, 13090, Liverpool, United States
- 1.866.383.4484
- RFcare@raymourflanigan.com
- www.raymourflanigan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great knowledge and assistance in…
Great knowledge and assistance in getting all items we are interested in. Excellent salesman!
Jack Peters made our purchase a great…
Jack Peters made our purchase a great experience. His knowledge and service skills were right on. The store was immaculate as well. Thanks Jack
Lucky was exceptional
Lucky was exceptional. After introductions , he was there when we needed him and at the same time gave us soace to lllok around the new store. Found something we liked. Everything well explained. procedure & delivery explained. pricing clearly explained and checkout was easy. R&F was the only one of 4 furniture stores that had a 95" one cushion sofa . Delivery made today and all could not have been easier. No mistakes, no upcharges, great service. Seems like sofa is well made. Very impressed. Hugh & Susan C
Pleasant, knowledgable & helpful
The sales associate met me at the door. Nice pleasantries exchanged. Directed me to what I was looking for and he followed up. Explained everything and he even gave helpful suggestions for the furniture. Everyone was pleasant. I love my choice and the price even better. The prices are reasonable. Happy Customer. I am already referring this store to friends.
I did everything online
I did everything online. It went smoothly but the information for using leasing was a bit different by $2k. So I spent a couple hours on the phone trying to understand the process. I still can’t say that I understand. But whatever. I need a new couch. Just hope it’s not late.
The technician
The technician, Paul, was kind and helpful. He was able to identify the problem of my reclining sectional couch and provided a solution. He was punctual and efficient.
Terrible place to do business with tell…
Terrible place to do business with tell you one thing and do another took forever to get my furniture
It’s just pass one week of one year…
It’s just pass one week of one year warranty and they can’t fix my sofa
But trying to contact repair team from last month and they never reply us back so now I have damage sofa that is not even one year old so I never buy any furniture again
Nick was very…
Nick was very helpfull,knowledgeable,respectfull and professional... thank you for a good experience...
The sales rep
The sales rep. Tyra was so professional and very helpful. She guided me on making the right choice.
Liz my SalesRepresentative
Liz, the sales representative I spoke with was patient, knowledgeable and considerate. She helped me navigate through the process necessary to acquire the exact piece of furniture I desired.
I received my second tv stand
I received my second tv stand. It was delivered with a gouge in the front top section. The delivery person tried to cover it with a pencil type device. He then took a picture of it as well as another flaw & called the company. Stated I would hear from you within 72 hrs for repair. Asked if wanted another unit. No. I do not. Chances are that would also be flawed. I’d like a 15% discount on the damaged unit. Thank you for your time.
Excellent customer service.
For years I’ve been using R&F to…
For years I’ve been using R&F to furnish my home. Nothing but the best in quality, service, customizing furniture and great prices and discounts!!
Sales person was very relaxed and…
Sales person was very relaxed and informative. Asked if we wanted to brose the store first then ask any questions we had. Helped us select 2 beautiful leather recliners and provided us with the best deal. Manager also came over to ensure we were being taken care of.
The manager at the store on Woodhaven…
The manager at the store on Woodhaven Blvd was Amazing! He helped us with everything- Answered all our questions. We left there very pleased
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








