I ordered two beds online. The order process was easy. The one problem was understanding the option for delivery. I did not understand if assembly was before or after delivery to the room. I called fo... See more
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Had a great shopping experience at R&F! Our sales rep, Shakeela Said, was knowledgeable and patient. She was there to answers all our questions and in the shadows when we were browsing n contemplating... See more
JD helped us reselect a mattress after first purchasing one with the wrong characteristics for our sleep habits. He was very accommodating and extremely knowledgeable with the various aspects of the... See more
Sales person was very relaxed and informative. Asked if we wanted to brose the store first then ask any questions we had. Helped us select 2 beautiful leather recliners and provided us with the best d... See more
Company details
- #87 of 170 best companies in Furniture Store
- #17 of 41 best companies in Bedroom Furniture Store
- #4 of 6 best companies in Children's Furniture Store
- #35 of 90 best companies in Home Goods Store
- #21 of 33 best companies in Interior Designer
- #6 of 14 best companies in Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
7248 Morgan Road, 13090, Liverpool, United States
- 1.866.383.4484
- RFcare@raymourflanigan.com
- www.raymourflanigan.com
4.4
Excellent
63K reviews
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Replied to 3% of negative reviews
Typically replies within 1 week
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the rep called 20 minutes before my…
the rep called 20 minutes before my expected delivery to tell me what i ordered was no longer available and they will reimburse. so this morning i got up before the time i expected the matress delivery so i could unmake my bed, move furniture and make a path for the deliveryman to bring in the new and take out the old...even moved my vehicle outside so i could let them back the truck to the door....then the call comes that they dont have that style anymore ....20 minutes to 10 am. delivery expected 10-1.............thats why i put a 1.
July 12, 2026
Sales person was very helpful
July 11, 2026
Poor Communication
I ordered and paid for my nightstands on 4/6/26. I was given a timeline of 5-7 weeks before they would be ready for pick up. After 7 weeks I received no communication about the status of my order. After 2 months passed, I called the store and was told that my nightstands were back ordered. I find it very unprofessional that this was not communicated to me as I paid over $600 and had no idea when or if they would even be ready for pick up. I called again to get another update on the status because there was still no communication and I was told to call back on July 9th because they would most likely be ready then. When I called on the 9th, they were ready and I was finally able to pick them up. I am giving 2 stars because I am happy with the quality of the product. However, I think it’s unacceptable that there was 0 communication from Raymour and Flanigan about the delay of my order. If I didn’t already have the matching dresser, I would’ve cancelled this a long time ago. After this process, I have no interest in ordering from Raymour and Flanigan again.
July 10, 2026
Kevin was super nice
Kevin was super nice. Found me what i wanted and made sure it got shipped close to me.
July 12, 2026
Our sales person, Tiffany, is the best sales person I have ever had in a furniture store.
Our sales person, Tiffany, was wonderful. She made all the difference in our experience in your store. She went out of her way to answer all our questions. She was honest, up front and made me very comfortable that I was making the right decision.
July 12, 2026
The staff was courteous and friendly
The staff was courteous and friendly, the manager Nicole was super helpful in the process and made the transition easier for me. Well appreciate. Good work 👍.
July 12, 2026
unreliable
This is the second time Ive ordered from R&F and had issues with delivery. The first time I ended up canceling the order because of it. I bought a dresser that was supposed to arrive today. Cleared out my son’s room got rid of his old dresser only to be a called a few hours before delivery to be told there is no dresser and I have to reschedule. It’s now pushed out a week because I cant take off work for a delivery and my son has no dresser his room, his room is cleared out and my house rearranged for delivery. What a waste of time.
July 6, 2026
Our salesperson was wonderful
Our salesperson was wonderful! She took the time to explain to us the difference between each mattress and helped us find the balance between and price that we were comfortable with. Highly recommend!
July 11, 2026
Website makes promises it can't keep
When I ordered my Furniture online it stated that I could pick it up Saturday the 11th. Today is Saturday the 11th. I drove 45 minutes to get to the store. When I went in they told me it wasn't going to be in for almost another week. There was nothing in the email that I received that stated that the date listed on the website would not be the date I could actually pick it up and that I would need to wait to find out when I could pick it up. As of right now I will have to drive another 45 minutes there and back to pick it up when it is finally available.
July 9, 2026
Buyer beware!!
Buyer beware!!! Don’t shop there!!!! The WORST customer service I have ever experienced!!!! It was a 5 day fiasco to have 3 mattresses delivered properly- from the wrong items being shipped to the bed not being set up properly - little customer support or compensation- just lip service- they’re only concerned with the sale and the commission-
July 11, 2026
Unprompted review
Found what I was looking for fast
July 11, 2026
matt is great
July 11, 2026
My table broke e weeks into having it
My table broke e weeks into having it. Unrepairable, ordered new table. Was advised 2 months ago tablecwas in , day of delivery was advised only base came in. Today table was to be delivered n received a call it was damaged.
July 11, 2026
The Saleman Bruce
The Saleman Bruce. Went out of his way to help me and see that I was satisfied .
July 11, 2026
The delivery was quick and easy
The delivery was quick and easy. Your delivery men were professional and had the job done quickly
July 9, 2026
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