Raymond & Flanigan has to be the worst company I’ve ever had to deal with. Unprofessional associates answering their phones, lack of response and communication, not to mention lies of calling when the... See more
Company replied
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See what reviewers are saying
My experience at Raymour was excellent due to the help of Igor. When we walked in his cheerful personality was welcoming. Immediately offered us water and let us wander without following. We were able... See more
Company replied
Greeted upon entering the store by Salesman Steve who remained with me throughout my visit. He was very helpful with my needs of ordering an on-line only couch which was accomplished He also ordered... See more
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Steve Smith was patient & kind with my 94 year old Mother as she shopped for a new mattress. I am in the market for a new living room sectional & will be coming back to see Steve. I also, will be r... See more
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Company details
- #90 of 166 best companies in Furniture Store
- #17 of 42 best companies in Bedroom Furniture Store
- #5 of 9 best companies in Children's Furniture Store
- #33 of 87 best companies in Home Goods Store
- #21 of 32 best companies in Interior Designer
- #7 of 13 best companies in Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1606 State Route 35, 7755, Oakhurst, NJ, United States
- 7325314010
4.7
Excellent
200 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Recliner
I had a specific need
the saleswoman took me right to the spot found what I needed
she made closing the deal easy
May 17, 2025
Reply from Raymour & Flanigan - Ocean
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our saleswoman was able to assist you efficiently and help you find exactly what you needed. Making the process easy and enjoyable for our customers is always our top priority.
Best regards,
The Raymour & Flanigan Team
Steven Smith: bravo!
We had a very positive experience with Salesman Steven Smith. He patiently and clearly described the merits and drawbacks of each recliner we looked at.
May 10, 2025
Reply from Raymour & Flanigan - Ocean
Hello Claire,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Steven Smith. It's wonderful to know that he was able to assist you by patiently and clearly explaining the details of each recliner. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Ocean
Hello Richard,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team to be knowledgeable and professional, and that their commitment to customer satisfaction made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I was greeted as soon as I walked in
I was greeted as soon as I walked in. Lisa sent me to the area for mattresses and gave me time on my own to look. Then she gave me different options based on what I told her I needed. I was in and out in under 30 minutes.
May 8, 2025
Reply from Raymour & Flanigan - Ocean
Hello Liz,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lisa was able to assist you effectively and that you found the perfect mattress in such a short amount of time. Our team strives to provide a seamless and enjoyable shopping experience, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I tried six different times to use my…
I tried six different times to use my $25 coupon for this purchase and it would not allow me to plus it wouldn’t give me any other discounts, including the friends and family, which is what this event was thought the price was pretty high and after I bought it two days later, the price went down by $300 that’s wrong
April 26, 2025
Reply from Raymour & Flanigan - Ocean
Dear Francis,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced while trying to use your coupon and for any frustration caused by the pricing issue. We understand how important it is for our customers to feel they are getting the best value, and we are sorry that this was not your experience.
Your feedback is invaluable, and we will use it to improve our processes and ensure a better experience for all our customers in the future.
If you would like to discuss this further, please feel free to reach out to our customer care team at rfcare@raymourflanigan.com. We are here to help and want to make things right for you.
Thank you again for bringing this to our attention.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Ocean
Hello Robert,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience at Raymour & Flanigan. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great experience
I worked with Lisa a very nice, professional and patient salesperson and because of those qualities my shopping experience was most excellent.
April 11, 2025
Reply from Raymour & Flanigan - Ocean
Hello Samuel,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Lisa was able to provide you with such excellent service. We pride ourselves on having a team that is both professional and patient, and it's great to know that these qualities made your shopping experience enjoyable. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The salesperson Janice and cashier Brian
The salesperson Janice, and the cashier Brian were efficient, friendly and professional. The entire exchange took less than 20 minutes.
April 3, 2025
Reply from Raymour & Flanigan - Ocean
Dear Patricia Leahey,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Janice and Brian during your visit. It's great to know that their efficiency, friendliness, and professionalism made your shopping experience smooth and enjoyable.
We truly appreciate your kind words and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
They were helpful and knowledgeable!
March 21, 2025
Reply from Raymour & Flanigan - Ocean
Hello Valerie,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was helpful and knowledgeable during your visit. Providing excellent service is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Rosie was such a kind professional
Rosie was such a kind professional. She did not rush me. Helped me to choose the furniture that would fit my lifestyle. What a great team of people. I will be back for more.
March 9, 2025
Reply from Raymour & Flanigan - Ocean
Dear Roseann,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Rosie. Our team takes great pride in providing personalized and attentive service, and it's fantastic to know that Rosie helped you find the perfect furniture to fit your lifestyle. Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back for more in the future.
Warm regards,
The Raymour & Flanigan Team
Richard is an awesome sales person
Richard is an awesome sales person! He was very helpful and knowledgeable!! Thank you Richard!!
March 9, 2025
Reply from Raymour & Flanigan - Ocean
Hello Christine,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Richard provided you with such a positive experience. It's always our goal to ensure our customers feel supported and informed, and it sounds like Richard did just that. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Ian was very helpful and patient
Ian was very helpful and patient. He explained each piece of furniture we were interested in.
March 1, 2025
Reply from Raymour & Flanigan - Ocean
Hello Tricia,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Ian was able to assist you with patience and thorough explanations during your visit. Providing excellent customer service is a top priority for us, and it's great to know that Ian made your experience a positive one.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Our salesman listened to what we wanted…
Our salesman listened to what we wanted and didn't try to sell us something we didn't want. He showed us many options and quickly understood what we were interested in.
March 2, 2025
Reply from Raymour & Flanigan - Ocean
Dear Lynda,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our salesman was attentive to your needs and provided you with options that matched your interests. It's wonderful to know that he was able to understand your preferences quickly and assist you without any pressure.
Your satisfaction is our top priority, and we are delighted that you found exactly what you were looking for. We truly appreciate your 5-star rating and your kind words.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again on the future.
Warm regards,
Raymour & Flanigan
Salesperson
Salesperson Rosemarie Pilla was so helpful and really Knowledgeable the furniture.John Casey
February 18, 2025
Reply from Raymour & Flanigan - Ocean
Hello John C.,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Rosemarie Pilla was able to assist you so effectively and that her knowledge made a positive impact on your experience. Providing exceptional service is something we strive for, and it's always rewarding to hear when our team members succeed in doing so.
Ian McLeod
Ian McLeod, the salesperson was courteous, informative and helpful. We found exactly what we were looking for in a dining room set. He answered all our questions.
February 18, 2025
Reply from Raymour & Flanigan - Ocean
Dear Marshall Harth,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ian McLeod provided you with courteous, informative, and helpful service during your visit. It's wonderful to know that you found exactly what you were looking for in a dining room set and that all your questions were answered.
We had a great visit
We had a great visit. We were welcomed and given our space to look around. We didn’t feel rushed or pressured to buy. When we found what we needed,Igor was knowledgeable and accommodating.
February 17, 2025
Reply from Raymour & Flanigan - Ocean
Hello Jeff,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great visit and felt welcomed and comfortable while exploring our store. It's wonderful to know that Igor was able to assist you with his knowledge and accommodating service. We strive to create a relaxed and pressure-free environment for our customers, and your feedback reassures us that we're on the right track. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
John was excellent very helpful great…
John was excellent very helpful great customer service will come back
February 16, 2025
Reply from Raymour & Flanigan - Ocean
Hello Kristen,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that John provided you with excellent service and that you had a positive experience at Raymour & Flanigan. It's always our goal to ensure our customers feel valued and well taken care of. We look forward to welcoming you back to our store in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Igor is patient and professional
Igor is patient and professional. A pleasure to deal with!
February 3, 2025
Raymond & Flanigan has to be the worst…
Raymond & Flanigan has to be the worst company I’ve ever had to deal with. Unprofessional associates answering their phones, lack of response and communication, not to mention lies of calling when they never did. Went to put a review on a recent service I had and the link will not allow me to put 1 star. Will most definitely be escalating the issues. Was told a manager will be contacting me within 24/48 hours and can’t wait to see
January 30, 2025
Unprompted review
Reply from Raymour & Flanigan - Ocean
Dear Kristi Caruso,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with our service. It is concerning to hear about the issues you faced, including the lack of communication and the difficulties with our review system.
We strive to provide excellent service to all our customers, and it is clear we fell short in your case. Please know that your feedback is invaluable to us, and we are committed to addressing these concerns promptly. We understand the importance of timely communication and are investigating why you were not contacted as promised.
A manager will be reaching out to you shortly to discuss your experience in more detail and work towards a resolution. We appreciate your patience and the opportunity to make things right.
Thank you for bringing this to our attention.
Sincerely,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Ocean
Hello Happy Customer,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a nice experience and found our staff to be friendly. Providing excellent customer service is our top priority, and your feedback is truly appreciated. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future.
Best regards,
The Raymour & Flanigan Team
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