Raymour & Flanigan Reviews 

63,879
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 4,394 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their shopping visits. Customers frequently praise the staff for being exceptionally knowledgeable, attentive, and welcoming, making the overall browsing process truly pleasant and comfortable. Many people also appreciate the efficient delivery teams and the wide, impressive selection of available furniture options in the showroom. However, some customers also noted occasional issues with product quality, such as broken parts, missing components, or unexpected wear over time. A few reviewers experienced frustrating difficulties and long waiting periods when trying to get assistance from customer service representatives for repairs.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, knowledgeable,... See more

Product

People report ambiguous experiences with product. While some reviewers are very happy with their purchase,... See more

Service

Reviewers highlight positive aspects of service, noting that the staff is friendly, attentive, and efficient.... See more

Delivery service

Consumers find delivery_service to be ambiguous as experiences vary widely. Many customers report positive... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Raymour & Flanigan has been the place for my whole to shop for home furniture since it was Seamans. Santos Mojica is the most knowledgeable sales person I have ever known. Courteous, respectful and... See more

Rated 5 out of 5 stars

Growing up in Western NY, we purchased our furniture from Raymour & Flanigan. When I moved here, I had bought my furniture from the local places. I always felt something was missing, I never had conne... See more

Rated 5 out of 5 stars

We were greeted immediately by the sales person who was quite friendly and took us to the section we needed. Showed us the various items, explained any questions we had, took down information and was... See more

Rated 5 out of 5 stars

Kevin the sales person was super nice, congenial, attentive and efficient. He kept coming to where were to check on us. He used his IPad to check out several items for us. He did a price match after h... See more


Company details

  1. #86 of 176 best companies in Furniture Store
  2. #17 of 42 best companies in Bedroom Furniture Store
  3. #3 of 6 best companies in Children's Furniture Store
  4. #40 of 92 best companies in Home Goods Store
  5. #18 of 31 best companies in Interior Designer
  6. #7 of 16 best companies in Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

64K reviews

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Replied to 0% of negative reviews

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4.4

All reviews

(63,879)

4,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Mr. Ansari was willing to show us all the options available. He was very nice and personable. He knew how to joke with us. Which was good. He handled all my husband’s questions. He was very easy to talk to. I give him two thumbs up.

August 11, 2026
Rated 5 out of 5 stars

Positive in store experience

Sales rep we dealt with was knowledgeable, dedicated, patient, and made us feel very comfortable without being pushy. We are awaiting our delivery and hope the experience continues to be as well as our in store visit went.

August 9, 2026
Rated 5 out of 5 stars

My initial visit was looking at the…

My initial visit was looking at the choices I had for a kitchen dining set. I went home, measured and came back to the store. I was welcomed again and found the perfect set for me. Very helpful associates who worked together as a team.

August 10, 2026
Rated 1 out of 5 stars

I ordered a bed for pickup on August…

I ordered a bed for pickup on August 6th online. It said while
Completing and paying for my order it would be available for pickup on Saturday, and that I would receive an email when it was ready to be picked up. The only email I received had only a receipt number not an order number and no mention of when I could pick up. No way to look up when it is ready so I am going to call today and hopefully get some answers of when I can pick up the bed that I already paid for. Very unsatisfied with the online ordering.

August 7, 2026
Rated 5 out of 5 stars

Wonderful Experience at store on…

Wonderful Experience at store on Carlisle Pike, Pa. OUr sales associate was Rich who was very knowledgeable of the products we were looking at. ANswered all our questions and was very polite. We came back to order because of him! He is an asset to your company. Your store had lots of options and displays for us to look at. So happy to be getting our furniture in 6 days!

August 11, 2026
Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and personable. I found just the leather recliner that I liked and he was thorough answering my questions. I was not expecting to purchase the queen box spring that he showed me but it was certainly far better than my 20+ year old one that I have now! I was pleased with all his help! Thank you!

August 8, 2026
Rated 5 out of 5 stars

I was able to talk with a real live…

I was able to talk with a real live young woman about my situation. She was informative, realistic in what she could do to help me with my problem. I believe her name was Winnie in the service department in RandF in West Springfield.. She was patient as well as attentive to an 87 year old women and her dislike talking to ?? What I call AI robots with no soul. Asked the right question and promised to find a solution that met my needs. She got back to me with a solution and a plan to met my needs as a consumer in distress I t said if asked I would let the powers to be aware of her help to an 87 year old former educater.As a former teacher it was always part of my way to let each person know when they went above and beyond to find a variety of ways and means to rise to their highest potential in what ever situation they find themselves dealing with. I am Thankful for hr help and the solution to my probably.

August 10, 2026
Rated 5 out of 5 stars

So glad my hometown furniture store finally came to Massachusetts

Growing up in Western NY, we purchased our furniture from Raymour & Flanigan. When I moved here, I had bought my furniture from the local places. I always felt something was missing, I never had connection with the funiture, felt like a number with the local stores. When I walked into R&F, I felt I was back home. The staff who are local people have the charisma and the training of the R&F way so watch this place memorize you, you won't be disappointed.

August 9, 2026
Rated 5 out of 5 stars

Great

Great, easy, helpful online order process. It took a very long time, however. It was Massachusetts tax-free weekend, so I understood the time issue/

August 10, 2026

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