Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... See more

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Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company

- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
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Would use again
Ease of booking. On time services. Great crossings. Good onboarding and off boarding with our car. Nice dog lounge.
A dream of a crossing.
Great day
My journey from Southampton to West Cowes in the Red Jet was truly remarkable, and I cherish this unforgettable experience.
GREAT SERVICE
Another safe journey,in the safe hands…
Another safe journey,in the safe hands of Red Funnel crew! Very dog friendly too . Staff always polite . Thank you
We asked to be by a lift and we were…
We asked to be by a lift and we were put in the right position on the journey out and also on the journey back staff were excellent.
It would be good if your staff stuck to…
It would be good if your staff stuck to the 24-hour clock. Times are being quoted on 12-hour clock and I had an extra charge when I inadvertently used 12-hour clock when making original booking. It has to be one or the other and your staff need to be fully aware of this.
Very efficient and extremely helpful
It was seamless.
Always go into the signature lounge and…
Always go into the signature lounge and the service is always good.
Easy from start to finish
Booking process easy, check-in quick. We went onto deck A as we had a dog with us. Staff helpful. Have used before and would definitely use again
Great journey as usual
Great journey as usual. Arrived way before our booked time and got on an earlier crossing no problem.
Very helpful staff.
Very helpful staff.
Organised and efficient loading and unloading of the ferry.
Will book Red Funnel again without hesitation 😁
As always
As always, a fast and reliable service.
Always a pleasure to cruise to the Isle of Wight.
Great overall experience…
Staff were really helpful and the experience was great as part if our holiday. Booking was easy.
Great service.The part that we enjoyed the most was…
The part that we enjoyed the most was the man directing the cars on to the ferry, his antics and dance moves made the trip memorable. He must be a great asset to Red Funnel, we will look for him next time we sail.
Doggy lounge
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