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Red Funnel Ferries Reviews 

1,199
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the simple online booking system and appreciate the ability to easily secure earlier sailings when arriving ahead of schedule. People regularly describe the crossings as smooth, punctual, and well-organized, with staff members receiving widespread praise for their friendly and professional attitudes. However, some customers also noted issues regarding onboard facilities, specifically pointing out that broken lifts caused significant difficulties for elderly or disabled passengers trying to reach upper lounges. Consumers also mentioned occasional challenges with long elevator queues and uncomfortable temperatures in specific areas like the pet zones.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting punctual sailings, efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as polite, helpful, and... See more

User experience

Consumers find user experience to be positive, highlighting smooth embarkation, helpful staff, and an... See more

Booking process

Users describe positive interactions with booking process, frequently highlighting that online reservations... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising the dog-friendly areas, clean... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... See more

Rated 5 out of 5 stars

The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island! My one concern is the lift. Disabled passengers often hav... See more

Rated 5 out of 5 stars

Thank you Red Funnel. Booking on-line was easy. All the staff at the port and on board were friendly and helpful. Loading and off-loading was very well organised. Food and drink on board was very re... See more

Rated 5 out of 5 stars

All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... See more

Company replied


Company details

  1. Ferry Service
  2. Holiday Accommodation Service

Written by the company

We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.

Discover the Isle of Wight with Red Funnel Ferries

Written by the company

Just 1-Hour from Southampton
Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,199)

922 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great day

My journey from Southampton to West Cowes in the Red Jet was truly remarkable, and I cherish this unforgettable experience.

September 25, 2026
Unprompted review
Rated 4 out of 5 stars

It would be good if your staff stuck to…

It would be good if your staff stuck to the 24-hour clock. Times are being quoted on 12-hour clock and I had an extra charge when I inadvertently used 12-hour clock when making original booking. It has to be one or the other and your staff need to be fully aware of this.

September 18, 2026

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