Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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All the staff were great and very…
All the staff were great and very helpful, had a fantastic day. Only one thing missing, for a event that runs on timing,, no clocks. Had to rely on our phone's. Only seen one clock in gear room. But the zip wire is excellent.
August 29, 2026
Reply from Red Letter Days
Thank you for your lovely feedback Allan. We’re delighted to hear you had such a great day and found the staff helpful and friendly. It’s brilliant to know the zip wire was a particular highlight and that you enjoyed the booking you made with your voucher.
Thanks again for the review, and we hope you have many more enjoyable experiences in the future!
-Eddie
Highly recommend
Everything was better than described. Food very good and the staff were excellent. I would recommend this dining experience to everyone.
Booking was simple, and the service was second to none. Great value for money!
August 22, 2026
Reply from Red Letter Days
Thank you for your fantastic feedback Sandra. We’re delighted to hear that the experience exceeded your expectations, from the food and excellent staff to the simple booking process. It’s wonderful to know you felt it was great value for money, and we really appreciate your recommendation.
-Eddie
Reply from Red Letter Days
Thank you for taking the time to leave your feedback Ashley. We’re sorry to hear that you found the website difficult to use and that your plans have now been affected by a car breakdown. We understand how frustrating that must be after finally managing to make your booking.
If you need any assistance with your booking or would like us to look into your options, please don’t hesitate to contact our Customer Services team at trustpilot@redletterdays.co.uk . We’ll be happy to see how we can help.
-Eddie
Chiltern Valley Winery & Brewery tour
Chiltern Valley Winery & Brewery tour: This is a small family business and the tour seems more intimate than similar tours at larger establishments. Tour was interestingly narrated and the wine & beer tasting was excellent. Staff at the winery were extremely helpful and we stayed on for lunch after the tour talking to other participants. This was very enjoyable.
August 28, 2026
Reply from Red Letter Days
Thank you for your wonderful feedback Francis. We’re delighted to hear you enjoyed the atmosphere of the tour and found the narration interesting. It’s great to know the tasting was a highlight and that the team made you feel so welcome and well looked after. We hope you had a fantastic time overall and enjoyed your lunch too!
-Eddie
Reply from Red Letter Days
Thank you for your feedback Ian. We’re sorry to hear that you were disappointed with the value of your experience. We always want our customers to feel they’ve received a worthwhile experience, so we’d appreciate the opportunity to understand what fell short.
Please contact our Customer Services team at trustpilot@buyagift.com with your voucher details and any further information you can provide, and we’ll be happy to look into this for you.
-Eddie
Handling a complaint
I had received a voucher for my birthday and tried to book the experience. I spent most of the morning trying to access the providers website and then called them to try and complete my booking.
I was advised that this particular organisation no longer accepted the Red Letter vouchers as their company did not under new management, feel it was financially viable.
You can imagine my disappointment and then my concern about my purchased tickets.
I went onto the Red Letter site and the AI assistant said it was possible to re book. After multiple attempts of adding reference number and pin number I was unsuccessful and very frustrated. I asked the AI assistant to put me through to a live Customer Servuce person and the chat stated I would be called back in a few minutes. I wasn't. I continued with my work and when 30 minutes ago, I checked my phone and a lady called Anelisie, I think I may have spelt her name incorrectly, had reached out, apologised that we appeared to have been cut off. Recognised my frustrations and offered a solution in minutes. She was efficient, professional, had empathy but the biggest thing I felt, was that she had heard me. This is priceless. It diminished all my feelings of frustration and allowed me to feel excited again about planning an experience for my birthday. Thank you and apologies for the misspellings.
August 31, 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share such detailed feedback Loraine. We’re very sorry for the frustration and disappointment you experienced when trying to redeem your birthday voucher, particularly after discovering that the original provider was no longer accepting Red Letter Days vouchers.
That said, we’re delighted to hear that our team was able to turn things around for you. It’s wonderful to know that the advisor listened, understood your concerns and was able to provide a solution quickly and professionally. We hope you now have a fantastic time choosing and enjoying your birthday experience!
-Eddie
we went to the theatre
we went to the theatre. you could buy tickets for heaper going directly
August 28, 2026
Reply from Red Letter Days
Thank you for sharing your feedback. We’re sorry to hear that you found the theatre tickets could be purchased more cheaply when booking directly.
We understand how important value for money is, and we appreciate you bringing this to our attention. We’ll take your comments on board as we continue to review the experiences and offers available to our customers.
Gifted with a spa evening at Ragdale…
Gifted with a spa evening at Ragdale hall. It was truly amazing and the booking process using the Red Letter voucher was so simple and straightforward.
August 27, 2026
Reply from Red Letter Days
Thank you for your wonderful feedback, Jacquie! We’re delighted to hear that you had such an amazing time at Ragdale Hall and that you found the booking process simple and straightforward.
It sounds like you received a truly lovely gift, and we hope you enjoyed every moment of your relaxing spa evening. We’d love to help you discover another special experience in the future!
Nokuthembela was very patient and…
Nokuthembela was very patient and understanding. really appreciated their help in locating my voucher. Very thorough and did not give up!
August 31, 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your lovely feedback, Stacey! We’re delighted to hear that our team were patient, understanding and thorough in helping to locate your voucher. It’s wonderful to know that you felt supported and that they didn’t give up until they had helped resolve the issue.
We really appreciate you taking the time to share your experience!
Just buy the person the experience they…
Just buy the person the experience they want directly! Gave Dad a voucher for an experience, 9 months later he decides to get me to book it, by that time the experience has disappeared on the Red Letter website, But still has dates on the experience companies website, Eventually got past the useless bot on live chat & got a person to eventually process a refund!
August 31, 2026
Unprompted review
Reply from Red Letter Days
Thank you for sharing your feedback, Phillip. We’re sorry to hear that the experience you had chosen was no longer available through us when your dad was ready to use his voucher, particularly when you could still see availability directly with the experience provider.
We understand how disappointing and frustrating this must have been, especially after receiving the voucher as a gift and then having to spend time trying to find a solution. We’re pleased that our team were eventually able to arrange a refund for you, although we appreciate that the process could have been much smoother. We will be sure to pass on your comments internally for review.
Very easy to choose and buy
August 27, 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Janet! We’re delighted to hear that you found it so easy to choose and purchase your experience. We hope the recipient has a fantastic time!
I booked a micro flight for my husband…
I booked a micro flight for my husband and when it came to booking the experience we were sent around the houses. The helpline was useless and the telephone number we eventually found redirected us back to AI which started the whole frustrating process again. We eventually booked through the air field ourselves and they were very helpful unlike red letter days. They also mentioned that this was not the first time they had experienced problems with this company. Red letter took our money then left us high and dry. It would have been less frustrating if the telephone number supplied by red letter actually took you to a real person but oh no it just sent us right back to the beginning. They do however send a very nice red and gold envelope with all your experience details. Shame it was as much use as a chocolate teapot.
August 21, 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share such detailed feedback, Nick. We’re genuinely sorry to hear how frustrating the booking process was and that you were left feeling unsupported.
We understand how disappointing it must have been to be passed between different channels without getting the help you needed, particularly when this was intended as a gift for your husband. We’re pleased that the airfield was able to assist you in the end, although we appreciate that you shouldn’t have had to go through this additional effort yourself.
Your comments regarding the support and booking process are important to us, and we’ll make sure they’re shared with the relevant team. We’re sorry that the experience of arranging the flight took away from what should have been an exciting gift.
We hope your husband has a fantastic time during his experience, and once again we are so sorry that this has happened.
Very Poor Customer Service.
I booked an experience "View from the Shard" for Tuesday 25th August. On 21st August I requested a change of date to 26th August as I was not able to go on 25th. The request was done by Chat service. I was informed that they requested the supplier and would contact me. On Monday the 24th I again asked through Chat, was informed that urgent message would be sent to the supplier.
25th August is gone without any correspondance from RED LETTER DAYS. No message till now 31st August!
August 21, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, Ambalavanan. We’re very sorry to hear about the lack of communication regarding your requested date change.
We understand how frustrating this must have been, particularly after contacting us twice and being advised that the supplier had been contacted. We’re sorry that you were left waiting for an update and that you didn’t receive the communication you were expecting.
This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, and our team will do all they can to help. We’ll ensure your feedback is shared with the relevant team so that we can look at how situations like this are handled in the future.
We hope we can restore your confidence and provide you with a much smoother experience going forward.
My request was dealt with very smoothly…
My request was dealt with very smoothly and efficiently.
August 28, 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Mary! We’re pleased to hear that your request was dealt with smoothly and efficiently. We really appreciate you taking the time to share your experience with us.
Reply from Red Letter Days
Thank you for your lovely feedback, Judith! We’re delighted to hear that you enjoyed an excellent afternoon tea. We hope you had a wonderful time and look forward to helping you enjoy another experience with us in the future!
How to understand the issue
First representative found it difficult at first to understand my problem but then solved it well
Second representative understood it instantly and was a little more open and sympathetic
August 28, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, David. We’re pleased to hear that, despite some initial difficulty understanding the issue, our team were able to resolve it for you.
It’s also great to hear that you felt listened to and supported throughout the conversation. We really appreciate your kind and constructive comments, and we’ll take them on board as we continue to improve our customer service.
Reply from Red Letter Days
Thank you for your lovely feedback, Beverley! We’re delighted to hear you had a wonderful experience and enjoyed the restaurant. We hope to welcome you back for another memorable experience in the future!
It seems almost impossible to book the…
It seems almost impossible to book the experience.
Its way too complicated.
Our friends who bought this for us had multiple issues.
Very disappointing.
August 24, 2026
Reply from Red Letter Days
Thank you for sharing your feedback, Wendy. We’re sorry to hear that you found the booking process to be complicated and that your friends experienced difficulties when purchasing the experience for you.
We understand how disappointing and frustrating this must have been, particularly when it was intended as a gift. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team as we continue to look for ways to make the process simpler and more straightforward.
My Friend loved our day out and Harrods…
My Friend loved our day out and Harrods Georgian was superb
August 20, 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Amanda! We’re delighted to hear that your friend loved your day out and that your experience at Harrods Georgian was superb. We hope you both had a wonderful time and look forward to helping you plan another memorable experience in the future!
The hotel was lovely
The hotel was lovely, room almost perfect (not enough plugs near bed), staff very polite and pleasant. I would definitely go again.
August 25, 2026
Reply from Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the hotel, found the staff so polite and welcoming, and would happily visit again.
We also appreciate your helpful comment about the lack of plugs near the bed. Feedback like this is really useful, and we’ll be sure to pass it on to the relevant team.
We hope to welcome you back again for another memorable experience!
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