Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
Company replied
The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
Company replied
Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
Company replied
Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impossible to redeem voucher online
Impossible to redeem voucher online. Just got a message saying that the gift trail went off-roading! Tried the help icon, that was useless as well. Notice that other people have had similar issues. No contact number. If you cared about your clients, you would do something about this. I'm going to recommend to the person that gave us the voucher to get a refund. DON'T USE THIS COMPANY!
August 26, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced trying to redeem your voucher online and the frustration this has caused.
This is certainly not the experience we want our customers to have, and we understand how disappointing it is when you're unable to access or redeem a gift you've been given. We also appreciate you taking the time to highlight your concerns regarding the online support available.
To allow us to investigate the voucher issue and help resolve this for you, please contact our customer support team at trustpilot@redletterdays.co.uk with your voucher details and a brief description of the error message you received. Our team will review this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and hope you'll give us the opportunity to put this right.
-Emily
Unable to redeem my voucher since…
Unable to redeem my voucher since January. Website was continually faulty, continually repeating the questions. Chatted online with Assistant!!! No help at all. Asked for customer services phone number. REFUSED......
Hope I do not receive another Red Letter voucher.
Last week l tried for last time, after several attempts it worked. Received voucher for Slug & Lettuce, staff said everyone complains about Red Letter!
August 23, 2026
Reply from Red Letter Days
Thank you for taking the time to share your experience Derek. We’re very sorry to hear about the difficulties you faced when trying to redeem your voucher and the frustration caused by the website issues.
We understand how disappointing it must have been to encounter repeated technical problems over such a long period and then feel that the support you received did not adequately help resolve the situation. This is not the experience we want for our customers.
We're pleased that you were eventually able to redeem your voucher, but we appreciate that this came only after several unsuccessful attempts. Your feedback regarding the website, online support, and accessibility of customer service has been noted and will be shared with the relevant teams for review.
We sincerely apologise for the inconvenience caused and thank you for bringing these concerns to our attention. We hope we have the opportunity to provide you with a much smoother experience in the future.
-Emily
It was so easy to use.
August 23, 2026
Reply from Red Letter Days
Thank you for your review Nenita. We're delighted to hear that you found the process so easy to use.
Making it simple and convenient for our customers is something we always strive for, so it's great to know we delivered on that for you.
We really appreciate your feedback and hope to help you find the perfect gift again in the future.
-Emily
Reply from Red Letter Days
Thank you for your review Mrs Hart. We're so pleased to hear that you found a great deal and that we could help make gifting easy.
Our aim is to provide a wide range of experiences at great value, so it's wonderful to know you had a positive experience with us.
We appreciate your feedback and hope to help you find the perfect gift again soon.
-Emily
Amazing drive in cinema experience with Moonbeamers
I was given this experience for my 18th birthday last year from some friends. I booked my tickets to see Micheal (2026) with my boyfriend as a little date night.
The Moonbeamers Staff were so welcoming and helpful. The instructions we were given were perfectly clear and understandable, so we had no problems using any of the facilities.
Before the show, we were invited to join in a group fun quiz on a range of topics, as well as taking part in karaoke while we waited for the sun to set. The quiz was very easy to access through the use of a QR code shared on a screen at the front of the venue.
Once the sun had set, the staff let us know that the film was about to start and that all day-time running lights should be turned off or covered.
We were provided with a free packet of sweet and salty popcorn from the staff, which included our plot number incase we wanted to order anything from the little snack bar. We tried the strawberry milkshake and the brownies with icecream. They were both very nice.
Overall, we both really enjoyed ourselves and would definitely go to another drive in cinema experience with Moonbeamers again.
August 21, 2026
Reply from Red Letter Days
Thank you for your wonderful review Jasmine! We're delighted to hear that you chose this experience as a special date night and that you both had such a fantastic time with Moonbeamers.
It's great to know that the team made you feel welcome and that the instructions were clear and easy to follow. We're also pleased you enjoyed the pre-show entertainment, from the quiz and karaoke to the overall atmosphere before the film started. Hearing that you enjoyed the complimentary popcorn, as well as the strawberry milkshake and brownies with ice cream.
Thank you for sharing such a detailed account of your visit. We're thrilled that the experience lived up to expectations.
-Emily
Easy to order
August 22, 2026
Reply from Red Letter Days
Thank you for your review Karen! We're thrilled to hear that you found the ordering process easy and straightforward. Making things simple and convenient for our customers is always our goal. We really appreciate your feedback and look forward to serving you again soon.
-Emily
The afternoon tea was very fresh and…
The afternoon tea was very fresh and delicious.
The staff went out of there way to make it a very enjoyable experience.
August 21, 2026
Reply from Red Letter Days
Thank you for your wonderful review! We're delighted to hear that you enjoyed the fresh and delicious afternoon tea. It's especially rewarding to know that the team went out of their way to make your visit such an enjoyable experience. We truly appreciate your kind words and look forward to welcoming you back again soon for another memorable experience.
-Emily
Lamphey Hotel pembrokeshire 2 night…
Lamphey Hotel pembrokeshire 2 night break away.
This experience was not as described.
The Hotel did not have no bar no restaurant and no spa as described.
We had access problems when arrived at the property and the number on the door nobody answered we eventually accessed when a lady in the carpark and asked and showed us.
The room the toilet leaked was fixed.
The bed had a broken slat.
Breakfast was continental basic small box of cereal not very good.
The only good thing is our room was exceptionally clean.
August 21, 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share your feedback Jeanette. We're sorry to hear that your stay at Lamphey Hotel did not meet your expectations and that the experience differed from what was described.
We sincerely apologise for the issues you encountered, including the difficulties accessing the property on arrival, the maintenance concerns within your room, and your disappointment with the breakfast provided. We appreciate you highlighting that your room was exceptionally clean, and we're pleased this aspect of your stay met expectations.
We would like the opportunity to investigate your concerns further. Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your booking reference and a summary of the issues raised, and we will review this with the relevant partners.
-Emily
I received this as a birthday gift
I received this as a birthday gift, very easy to use and book the experience I wanted.
August 21, 2026
Reply from Red Letter Days
Thank you for your lovely review Rachel! We're delighted to hear that you received the experience as a birthday gift and found the voucher easy to use. It's great to know that the booking process was straightforward and that you were able to book the experience you wanted without any hassle. We really appreciate you taking the time to share your feedback and hope you have a fantastic time enjoying your experience!
-Emily
Reply from Red Letter Days
Thank you for your lovely review Alan! We're delighted to hear that you enjoyed the atmosphere, the food, and the service from the staff. It's always wonderful to know that all aspects of an experience came together to create a memorable visit. We really appreciate you taking the time to share your feedback and hope to welcome you to another great experience soon!
-Emily
I had misplaced my voucher
I had misplaced my voucher, so contacted the help team. They were very helpful and managed to get my voucher and sent to my email.
August 25, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your lovely review Claire! We're so pleased to hear that our help team was able to assist when your voucher was misplaced. It's great to know they could quickly locate it and resend it to your email, making the process as smooth and stress-free as possible. We really appreciate your kind feedback and hope you enjoy using your voucher!
-Emily
Really easy to find a location and book…
Really easy to find a location and book experience with voucher quickly.
I'm based in Manchester, it would have been nice to have some Manchester based experiences available as I ended up travelling for an hour to the nearest venue.
August 15, 2026
Reply from Red Letter Days
Thank you for your feedback, Nicola! We’re pleased to hear you found it easy to find a location and book your experience using your voucher. -Maddie
ripped off by Red Letter…
I feel a bit ripped off by Red Letter Day deals- regarding the voucher bought as a gift from my son for a Country house stay for 2 with evening meal-none of the hotels in our area were available at this price unless we paid a surcharge of £50, the Vermont Hotel in Newcastle actually offered this deal at £30 less. The receptionist at the Hotel actually questioned why we had to pay this surcharge?
August 21, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Carole.
We're sorry to hear that you were disappointed with your experience and understand your frustration regarding the surcharge applied when redeeming your voucher. We appriciate how this can feel particularly disappointing when the same hotel appears to offer a similar stay at a lower rate directly.
As hotel availability, package inclusions, and any applicable surcharges are set by our experience providers and can vary depending on dates and demand, we'd like the opportunity to look into this further for you.
Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your voucher details and any information relating to the booking, and we'll be happy to review this with you.
-Emily
The recipient didn’t get the email voucher for her birthday.
The recipient didn’t get the email voucher for her birthday. I contacted red letter days & they sent it but it again was a day late for her birthday.
August 22, 2026
Reply from Red Letter Days
Thank you for your feedback. We’re very sorry that the email voucher wasn’t received in time for the recipient’s birthday, especially as this was intended to be a special gift.
We understand how disappointing it must have been when the voucher was resent but still arrived late. We appreciate your feedback and this will be passed forward. -Maddie
This was a great experience
This was a great experience, had a lovely time. The guys on board took great care of us, were very informative and greet fun. Music fabulous. Everyone on board had a really great time
August 22, 2026
Reply from Red Letter Days
Thank you so much for your fantastic feedback, Geraldine! We’re delighted to hear you had such a wonderful time and that the team on board took great care of you. -Maddie
Super helpful staff and going extra…
Super helpful staff and going extra mile to help with suitable options!
Great customer services experience!
August 25, 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for the lovely review, Florentina! We appreciate the great feedback. -Maddie
The company were very accommodating in…
The company were very accommodating in extending expiry date. The choice of options for two night stays was extensive. The accommodation I chose was excellent both for the location, staff and food.
August 22, 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Gary! We’re pleased we could help by extending the expiry date and that you found plenty of options to choose from for your two-night stay. -Maddie
Staff pleasant and helpful
Staff pleasant and helpful, food at lunch was of good quality. The therapist for both my facial and my husbands massage were truly lovely and put us at our ease and made us feel very special and very pampered. The only downside is the premises is beginning to look very tired and in need of refurbishment. There is peeling paint everywhere , mould in the ladies toilets and green fungi in the hydro pool tiled corners. Cobwebs everywhere. The gardens need tending and weeds pulling . Car parks need tidying and strumming. It's all looking very uncared for. Lovely staff, great location, good food, just needs some love and care.
August 21, 2026
Reply from Red Letter Days
Thank you so much for sharing your feedback, Helen. We’re delighted to hear that you enjoyed the food and that the therapists made you feel relaxed and pampered.
We’re sorry to hear about the condition of the venue. Your comments are appreciated and will be shared with the relevant team. Thank you again for sharing your feedback and kind words! -Maddie
we had a veBickleigh Castle, Tivertonry good cream tea and the…
we had a very good cream tea and the tour of Bickleigh Castle was very good with an excellent guide.
August 13, 2026
Reply from Red Letter Days
Thank you for your lovely review! We’re delighted to hear that you enjoyed your cream tea and had a great time touring Bickleigh Castle. -Maddie
Reply from Red Letter Days
Thank you for your lovely review, Rachel! We’re delighted to hear that your order arrived quickly. -Maddie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.