Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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If you want to have fun in some high…
If you want to have fun in some high powered cars this is a great entry into finding what you like
August 24, 2026
Reply from Red Letter Days
Thank you for the recommendation Anthony! We’re delighted to hear you enjoyed the experience. Getting behind the wheel of a range of high-powered cars is a fantastic way to discover different driving styles and find your favourites. We appreciate you sharing your thoughts and hope to welcome you back for another exciting day in the future!
-Emily
Dreadful booking process and system failure
I was given a voucher for spa treatments. When I booked there were very few options local to me. I booked 2 treatments at the same place and had to pay £15 extra to cover the cost. I received a confirmation email and separate code for each treatment and the £15 was taken from my account. However, i was unable to retrieve the voucher for the second treatment. When I contacted RLD via "instant" chat it took 1hr 15mins for the agent to say there was no record of my second order or the extra payment on their system, despite me sending screenshots of the email confirmation and PayPal payment. It's then taken them 3 days to respond and tell me the same. This was a gift but is proving a stressful, difficult process, they are not acknowledging a failure on their part. I am awaiting a refund of the extra £15 I paid and confirmation of the remaining credit on my voucher.
August 23, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Yvonee.
We're very sorry to hear about the difficulties you've experienced when trying to redeem your spa gift voucher. We understand how frustrating it must be to have received confirmation emails and payment confirmation for the additional £15 charge, only to then be advised that the second booking could not be located on our system.
We appreciate that this was a gift intended to be an enjoyable experience, and we're sorry that the process has instead caused stress and inconvenience. As Trustpilot is a public review platform and we are unable to access account-specific information here, please could you contact our dedicated team at trustpilot@redletterdays.co.uk with your booking details, confirmation emails, and payment information? We will be happy to investigate this further and ensure your concerns regarding the £15 payment and any remaining voucher credit are reviewed thoroughly.
We apologise for the delay in resolving this matter and look forward to hearing from you so we can assist further.
-Emily
Excellent food and entertainment 👌
Entertainment was very good and food was excellent 👌
August 24, 2026
Reply from Red Letter Days
Thank you for your wonderful review Helen!
We're delighted to hear that you enjoyed the entertainment and found the food to be excellent. It's great to know that both aspects of your experience helped make your time on your experience so enjoyable.
We truly appreciate your feedback and hope to welcome you again soon for another fantastic experience.
-Emily
Quick and efficient process.
Quick and efficient process.
Offers of other deals was confusing.
August 24, 2026
Reply from Red Letter Days
Thank you for your review Mark. We're pleased to hear that you found the process quick and efficient. We always aim to make things as smooth and straightforward as possible for our customers.
We also appreciate your feedback regarding the offers of other deals. We're sorry to hear that this aspect was confusing, and we'll make sure your comments are shared with the relevant team as we continually look for ways to improve the customer experience.
Thank you for taking the time to leave your feedback, and we hope to welcome you back again soon.
-Emily
blown away with the makeup…
Really blown away with the makeup lesson experience - over 2 hours tailored to me, my skin and my objectives. No sales pitch, just a great customer service.
August 17, 2026
Reply from Red Letter Days
Thank you for your wonderful review Lorna. We're delighted to hear that you enjoyed your makeup lesson and found it both personalised and informative. It's great to know the experience was tailored to your skin, goals, and individual needs, with a focus on expert advice and excellent customer service. We appreciate your feedback and hope to welcome you back for another experience soon.
-Emily
Reply from Red Letter Days
Thank you for your lovely review Sue! We're delighted to hear that your voucher arrived promptly and that you were pleased with the packaging. We know that presentation is an important part of gifting, so it's great to know it helped make a positive impression.
We appreciate your feedback and hope the recipient enjoys their experience!
-Emily
A fantastic and thrilling time
A fantastic and thrilling time, driving the supercars. A hugely memorable experience that I can't wait to do again!
August 24, 2026
Reply from Red Letter Days
Thank you for your fantastic review Michelle! We're thrilled to hear that you had such a memorable and exciting time driving the supercars. Experiences like these are all about creating unforgettable moments, so it's wonderful to know that it left such a positive impression and has you looking forward to doing it again.
We really appreciate you taking the time to share your feedback and hope to help you enjoy another incredible driving experience in the future!
-Emily
Beware of hidden charges
Received a platinum voucher for Witness for the prosecution but still ended up paying out a significant amount of money in extra charges which has put me off ever buying any type of red letter voucher for someone.
I did however find the lady in customer services extremely helpful when I had a query.
August 24, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Victoria. We're sorry to hear that the additional charges associated with your Platinum voucher left you feeling disappointed, and we understand how frustrating this can be when you expect the voucher to cover more of the experience cost. Your comments are important to us and will be taken on board.
We're pleased to hear, however, that our Customer Services team was able to assist you and that you found the support you received helpful.
-Emily
Reply from Red Letter Days
Thank you for your review. We're delighted to hear your voucher arrived quickly and that there was a great range of experiences for the recipient to choose from.
We appreciate your feedback and hope they enjoy their experience!
-Emily
Buy from the source not through this misleading company
Rubbish - given a voucher for fawlty towers experience - stating the expiry date was June 5 2027 only to be told when I tried to book - that I couldn’t beyond 27 September 2026 … no reason given and the experience is still available on the website… useless and very slow customer service - expected to feel treated when receiving my voucher, not mislead and frustrated 😩 avoid - buy straight from the source not through this third party as I cannot use my pointless voucher now
August 26, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback Mrs Shaw. We're sorry to hear about your experience. We completely understand your frustration, especially when your voucher stated an expiry date of June 2027, yet you were later told bookings could only be made until September 2026.
This is not the experience we want for our customers, and we apologise for the confusion and delays you've encountered. We'd like to investigate this further and see how we can help. Please contact us at trustpilot@redletterdays.co.uk directly with your voucher reference so we can review the details.
-Emily
Well done Tony
Well done Tony , the best customer assistant in the world, thank you
August 26, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your wonderful review Violeta. We're thrilled to hear about the excellent service you received from Tony. Feedback like yours means a lot to our team and helps recognise the great work they do every day.
-Emily
Excellent afternoon tea . 😊
Myself and my husband went for an afternoon tea , we were looked after and seated outside as it was a beautiful day. Fantastic sandwiches and cakes and a choice of teas or coffee . Very happy 😊
August 17, 2026
Reply from Red Letter Days
Thank you for your lovely review Janette. We're so pleased to hear that you and your husband enjoyed your afternoon tea.
Thank you for sharing your feedback. We hope to welcome you both again soon for another experience.
-Emily
The staff were really lovely and the…
The staff were really lovely and the service first class.
Loads of food and it was all lovely
August 23, 2026
Reply from Red Letter Days
Thank you for your wonderful review Liz. We're delighted to hear that you found our staff lovely and the service first class.
It's also great to know you enjoyed the food and that there was plenty of it.
-Emily.
Was a very good experience from start…
Was a very good experience from start to finish to finish
August 23, 2026
Reply from Red Letter Days
Thank you for your kind review Lisa. We're delighted to hear that you had a very good experience from start to finish.
Providing a smooth and positive customer journey is what we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to helping you again in the future.
-Emily
Great experience
Great experience. Staff are lovely very attentive. Upgraded to window seat well worth it for the views. The afternoon tea was plentiful, tasty and well presented. Booking process was very easy. Very organised trip would recommend
August 22, 2026
Reply from Red Letter Days
Thank you for your wonderful review Kim! We're delighted to hear that you had such a great experience.
It's fantastic to know that you found the team attentive and friendly, and that the window seat upgrade was worth it for the views. We're also pleased that you enjoyed the afternoon tea and found it plentiful, tasty, and beautifully presented. We're glad the booking process was straightforward and that the organisation of the trip met your expectations.
Thank you for your recommendation. We truly appreciate your feedback.
-Emily
Waste of time. .........I received my voucher and it wouldn't…
I received my voucher and it wouldn't accept my email or password so could not put in my voucher number or pin code in. I chatted to AI on your website over 3 hours and might as well been speaking to the wall.
I couldn't speak to a person or find a phone number.
I as writing you a letter today to the address on the envelope to get a refund. I have spoken to my bank and they say if I don't hear anything within 30 days they will contact you.
.
August 23, 2026
Reply from Red Letter Days
Thanks for your feedback Mary. We're sorry to hear about the difficulties you experienced when trying to redeem your voucher and the frustration caused by your support experience. We understand how disappointing it is when you're unable to access your account and then struggle to get the assistance you need.
This is not the level of service we aim to provide, and we'd like the opportunity to investigate this matter further and help resolve it for you.
Please contact us at trustpilot@redletterdays.co.uk with your voucher details, the email address you have been using, and any relevant information about your experience. Our team will review the issue and work with you towards a resolution as quickly as possible.
-Emily
problems redeeming vouchers
Tried to redeem a voucher through the web site after several attempts was sent in a loop.
Finally chat with customer service came back after a long wait then further wait of 10plus minutes to load data that had already been given.
having used red letter day for most of my gifts at Christmas will be giving cash to save the hassel. consider befor you buy
August 25, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback. We're very sorry to hear about the difficulties you experienced when trying to redeem your voucher and the delays you encountered when contacting our customer service team. We understand how frustrating it must have been to be caught in a loop on the website and then have to wait while repeating information.
This is certainly not the experience we want for our customers, especially when you've trusted Red Letter Days for gifting on multiple occasions. We'd like the opportunity to investigate what happened and help resolve the issue for you.
Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of the problem, and a member of our team will look into this further.
-Emily
Very helpful customer service
August 26, 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to leave us a review Juliette! We're delighted to hear that you found our customer service helpful. Providing excellent support is always our priority, and your feedback means a lot to us. We appreciate your kind words and look forward to assisting you again in the future.
-Emily
Impossible to redeem voucher online
Impossible to redeem voucher online. Just got a message saying that the gift trail went off-roading! Tried the help icon, that was useless as well. Notice that other people have had similar issues. No contact number. If you cared about your clients, you would do something about this. I'm going to recommend to the person that gave us the voucher to get a refund. DON'T USE THIS COMPANY!
August 26, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced trying to redeem your voucher online and the frustration this has caused.
This is certainly not the experience we want our customers to have, and we understand how disappointing it is when you're unable to access or redeem a gift you've been given. We also appreciate you taking the time to highlight your concerns regarding the online support available.
To allow us to investigate the voucher issue and help resolve this for you, please contact our customer support team at trustpilot@redletterdays.co.uk with your voucher details and a brief description of the error message you received. Our team will review this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and hope you'll give us the opportunity to put this right.
-Emily
Unable to redeem my voucher since…
Unable to redeem my voucher since January. Website was continually faulty, continually repeating the questions. Chatted online with Assistant!!! No help at all. Asked for customer services phone number. REFUSED......
Hope I do not receive another Red Letter voucher.
Last week l tried for last time, after several attempts it worked. Received voucher for Slug & Lettuce, staff said everyone complains about Red Letter!
August 23, 2026
Reply from Red Letter Days
Thank you for taking the time to share your experience Derek. We’re very sorry to hear about the difficulties you faced when trying to redeem your voucher and the frustration caused by the website issues.
We understand how disappointing it must have been to encounter repeated technical problems over such a long period and then feel that the support you received did not adequately help resolve the situation. This is not the experience we want for our customers.
We're pleased that you were eventually able to redeem your voucher, but we appreciate that this came only after several unsuccessful attempts. Your feedback regarding the website, online support, and accessibility of customer service has been noted and will be shared with the relevant teams for review.
We sincerely apologise for the inconvenience caused and thank you for bringing these concerns to our attention. We hope we have the opportunity to provide you with a much smoother experience in the future.
-Emily
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