Red Paper Plane Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their professional craftsmanship and attention to detail. The customer service and staff are frequently highlighted for being incredibly helpful, responsive, and delightful in every interaction. Many people also appreciate the swift delivery and excellent packaging, ensuring items arrive quickly and in perfect condition. Reviewers are particularly impressed with the creative designs and the overall ease of obtaining samples. The company consistently delivers on its promises, providing high-quality solutions that meet customer needs effectively.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting great communication... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting that items arrived... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their responsiveness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied


Company details

  1. #19 of 50 best companies in Prints and Signs Store
  2. #90 of 252 best companies in Business to Business Service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,038)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Ease and Beauty

The ease of ordering samples made the experience great! Also, being able to receive a variety of samples made it easier to decide what best fits my needs. The packaging was beautiful as well!

April 18, 2024
Rated 5 out of 5 stars

First time working with Red Paper Plane…

First time working with Red Paper Plane and it was an outstanding experience! They offer innovative design templates and the print quality was excellent. Customer service and technical support was readily available and helped bring the job in on time and within budget.

April 15, 2024
Unprompted review
Rated 4 out of 5 stars

Web site needs attention

The products from Red Paper Plane are excellent and the customer service is top notch.
The only reason I give this 4 stars is because the web site is difficult to navigate and operate.

Every time.

I have ordered many times from the web site, and I can't remember ever being able to complete an order or a search without having to engage a sales associate to help me out.

The web site is unintuitive and the UI is well behind the times for 2024. It must work well for Red Paper Plane's inner workings, but for the customer, it seems like an onerous and unnecessary barrier to completing my order.

March 30, 2024
Rated 5 out of 5 stars

Always enjoy working with Red Paper…

Always enjoy working with Red Paper Plane. The quality of their products is fantastic and the customer service is awesome. We recently ran into an issue with our order, and the team moved quickly to resolve the issue.

It always impresses me when a company gets things right. It impresses me even more when something goes wrong and a company moves quickly to fix it.

Appreciate the entire team at RPP!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Great customer service via email! The samples I received arrived very quickly, and they were even more amazing than I expected!

February 20, 2024
Rated 5 out of 5 stars

Free samples

Free samples, quick and free delivery is a great selling point that I can share for my client.

February 5, 2024

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