Reefexotics Reviews 

51
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Staff are very knowledgable and friendly always ready to help out, stock levels are always good wether it be livestock or dry goods. One of the cleanest shops we have been into very hard to find any a... See more

Rated 5 out of 5 stars

I use reef exotic on a regular basis not only do u get great service but David and Simon are both helpful in any questions u have. My last buy was online which was a new tank which David offer to deli... See more

Rated 5 out of 5 stars

A wonderfully presented store with a huge variety of coral, fish and dry goods. You're made to feel welcomed here as soon as you walk through the door. They offer an easy to navigate online store, wit... See more

Rated 5 out of 5 stars

I can't remember exactly what it is I bought from Reef Exotics as its now become my local fish shop and I've been there a good few times and have ordered off their website. However delivery has alway... See more

Company details

  1. Pet Store
  2. Aquarium Shop

Written by the company

Marine aquatic specialists, online and physical store, providing absolutely everything you need for your marine aquarium, from the aquariums themselves to the highest quality fish and corals, we've got it all!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fished turned up just on time 3 out of…

Fished turned up just on time 3 out of 10 fish die on delivery have now sorted out and they couldn't help any more have spoken on email all sorted out credit account and couldn't be anymore helpful resolving problem my fault aswell didn't realise had email to resolve problems nice lads and helpful 👍

August 22, 2025
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Rated 5 out of 5 stars

Great customer service

Order was quickly delivered, but unfortunately most of the fish were DOA thanks to a malfunctioning heat pack.

Dave quickly arranged to replace the full order to make things right.

Top class service.

March 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Guppy fish

Brilliant service from reef exotics .... ordered my fish online from their website and they were delivered in under 2 days in great condition .... a wise choice made by me

February 19, 2025
Rated 2 out of 5 stars

Delivery/Dispatch issues

Ordered on 24th, on the website it said it was next day delivery, but the item wasn't dispatched for 3 days before I emailed on the 27th. No reply. I emailed to cancel the order today on 31st and they refunded me promptly.

March 24, 2024
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Rated 5 out of 5 stars

Helpful staff great shop what more do u need.

I use reef exotic on a regular basis not only do u get great service but David and Simon are both helpful in any questions u have. My last buy was online which was a new tank which David offer to deliver it himself but as I'm so impatient i pick it up myself.😄 Also a great selection of goods in store including corals fish and dry goods. Can't wait for my new tank to cycle so I can get back to the store to buy some great fish and coral.

July 22, 2023
Rated 5 out of 5 stars

Excellent shop

I can't remember exactly what it is I bought from Reef Exotics as its now become my local fish shop and I've been there a good few times and have ordered off their website. However delivery has always been prompt and items arrived in good condition. The staff are friendly and approachable and willing to help you out with any questions or issues you might be having. The shop is clean with a great selection of livestock which all look healthy. I would highly recommend this site /shop as its a very personable experience.

April 5, 2023
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