Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

The best ever!

The best ever!
Shane provides excellent customer service and was extremely helpful and informative. He is unique to the industry.
Shane, they are lucky to have you.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

I had a brilliant phone call today the…

I had a brilliant phone call today the guy who helped me was Shane he’s sorting things out for me he didn’t make me feel bad or sad he’s very friendly and helpful he’s come up with a perfect payment plan and I will be all clear in the future thanks 🤩 highly recommend

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I've feel very understandable and…

I've feel very understandable and supportive. Whole process was carried out professional and fully clear. Agent were holdings conversation friendly and doesn't let me feel like I'm judgment.

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

I spoke to a lovely lady Roisin…

I spoke to a lovely lady Roisin regarding my outstanding debt which I was drowning in. She made the process so easy and talked me through every step of the way. I could not recommend this company highly enough. They have made me see light at the end of a very dark tunnel. Thank.you.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Shane absolutely rocks!!!

I genuinely wish I could give more than 5 stars, Shane is 10000000% the man, he's genuine, he's not stuffy like some people can be, he didn't judge me and more over he even laughed at my jokes the most important thing is that he made me feel at ease with everything and I honestly couldn't be happier at all!!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I got in contact today as I really…

I got in contact today as I really needed help with my debts, I spoke with Shane who was absolutely lovely and didn’t make me feel like the idiot I am for getting into debt, he gave me really good advice and went through everything with me and come up with a solution to suit me.

Getting off the phone to Shane and knowing I had made step to improve my debt has honestly took a massive weight off my shoulders.

Thank you Shane xx

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Financial review

Spoke with Jayne today regarding my financial situation and was very pleased with her help and understanding very happy with Refresh cannot recommend enough they have helped us for years.Kind regards Ken.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I came to refresh after a very turbulent time in my life, they were understanding, didn't judge and helped me to see a light in my very dark place currently.
Keith was professional but so friendly and made the process easy in a time that has been so overwhelmingly stressful.
I honestly can't thank Refresh enough!
Highly recommend!

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Spoke with keith he was really understanding and talked me through things and was very helpful. If anyone is struggling would highly recommend giving refresh a ring

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I spoke to Shane he was lovely and I was very comfortable talking to him...his explained very well to me and to the point.He is a credit to the company.

October 2, 2025
Unprompted review

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