Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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Rated 5 out of 5 stars

Helpful and understanding

Was put through to this company and spoke in length to shane, who went through every step and also double checked everything. I would highly recommend them as they don't make you feel like you are in the wrong, they are so helpful.

October 1, 2025
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Rated 5 out of 5 stars

A* Advisor

Shane is phenomenal at what he does, a true credit to the organisation and general society.

I suffer with severe anxiety so you can imagine what my debt was doing to me internally, I finally got the courage for help and although I’m very sceptical due to high volumes of scammers etc. Shane was very reassuring and advised me clearly.

Honestly, we need more Shane’s in this world.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great adviser

What seemed like a daunting moment in my life became one of the easiest things
To do i had shane as my advisor and he was lovely he made everything so easy and understandable and
Was completely non judgmental youd think hes my family member it Was so simple to do
And shane was amazing making me feel much better
Thanks so much
From the bottom of my
Heart this couldnt of been any better

September 30, 2025
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Rated 5 out of 5 stars

Well I have been dealing with Shane…

Well I have been dealing with Shane since last week, and what I can say that he is a great guy and helps me so much and is always here for me no matter what and a pleasure to talk too. He is a very supportive guy and he is a valued member off Staff Thank you Shane.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with Shane as I’ve previously…

I spoke with Shane as I’ve previously been with another DMP company and had negative experience and was really worried but had positive reviews from people about refresh. This time round Shane made me feel so calm to the point it was easy sorting all my debts into one and a lower monthly payment. Not only do I feel calmer about moving forward to becoming debt free I feel happier. Huge thankyou to Shane!

September 15, 2025
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Rated 5 out of 5 stars

Very good

I spoke with Shane who was very useful and kind. I didn’t think i had any form of solutions but i’ve been helped and given the best solution possible. Would definitely recommend using Refresh Debt Advice!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Empathetic Team with no judgement and very proactive

Honestly such a relief that I was referred to these guys. I only just got off the phone to a lovely lady who was empathetic and very attentive to my situation with no judgement. My plan is so manageable and even with their fee ontop I’ll be debt free in just over a year. I really appreciate all their help and insights they are invaluable to me

Thank you

September 8, 2025
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Rated 5 out of 5 stars

Excellent care and very understanding

Excellent care and very understanding, sorted out my problem, and gave me a reference so, the council could not remove anything from the house. Sorted out an affordable payment plan, and just waiting for it to be approved. No problems with them at all. Shane was superb, I can now go out, and get some sleep without the fear of intimidation.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Shane was made for this role

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clarified for me my different options and offered really valuable insight into how I should navigate this predicament. By the end of the phonecall, I felt a lot more at peace with my situation and I feel a lot more optimistic about my future. Thank you Shane.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Was really satisfied and stress free after talking with the nice lady over the phone. She took me over everything step by step and now I can finally say I’m done stressing day and night about these debt collectors and outstanding debts I had. I can have a good night sleep tonight. Thank you guys 🙏🙏😊😊

August 26, 2025
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Rated 5 out of 5 stars

AMAZING

Keith was AMAZING!! Made me feel more at ease and explained everything perfect, couldn’t recommend enough!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent !!!

Keith couldn't do enough for me, his advice was sound and professional . He supported me through the whole process with a great sense of humour and really put my mind at ease. Just fantastic !!

August 15, 2025
Unprompted review

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