Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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Rated 5 out of 5 stars

Stress free with Keith.

Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentally, His customer skills and explaining things from start to finish having a laugh on the way, Couldn’t thank him and refresh enough.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I am really struggling with debt but this company have helped me a lot. Very friendly staff and very helpful. Would recommend

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend, they are very much for the people

Spoke with a Jayne today, excellent service. As someone who struggles with phone calls and finding everything to do with financial struggles an extremely daunting experience she handled my situation with so much care and understanding. Go into every little detail and highlight everything that most companies hide in hidden fees. Full transparency with every way they can help you and exactly where your money will go and how it will be used. Could not recommend them enough. So glad I finally bit the bullet and got the help I so desperately needed. Look forward to working with them to get my life back on track

June 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing

Absolutely amazing service and everything my laid out very clearly showing me every option that’s suitable for me and telling me what’s the best route to go down. Massive thanks the Shane. What a great man. So casual and easy to talk to but also really informative and helpful. Amazing.

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Impeccable service and unrelenting support

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get things stable and settled. So calming, patient and supportive and incredibly thorough in all aspects throughout the experience. Forever grateful to the Refresh team for all they have done and helped me through, even my emotional self crying down the phone to them. The accents and their humour just make it that much more comforting :)

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Roisin was absolutley amazing

Roisin was absolutley amazing - I suffered a tragic life event and ended up getting in a mess money wise. I had been on the phone to company’s all week and the only one to make me smile and see a way out was Roisin and the team. Talked me through everything in an easy to understand way. Honestly could not recommend enough. If your in a spot of trouble and can’t see a way out please give these guys a call I couldn’t fault them in any way.

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service from Shane – Highly Recommend!

I’ve recently started sorting my debts with Refresh, and I must say, working with Shane has been an absolute game-changer. From our first conversation, he’s been incredibly professional, patient, and understanding. Shane took the time to explain every step of the process in a way that was easy to understand and has consistently provided clear, timely updates. His approach has given me the confidence and peace of mind I desperately needed during this stressful time. I genuinely appreciate his dedication and highly recommend Shane and Refresh to anyone looking for a supportive and professional adviser.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Allison was amazing

Allison was amazing, I was dreading having my review, just because I was nervous about what would happen etc.

She was amazing,polite and made me feel very comfortable.
I nearly avoided the call.
So glad I didn't, no hesitation for next year's one

May 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Shane and Roisin have been extremely…

Shane and Roisin have been extremely helpful and considerate when I told them about my financial situation. I’ve been struggling a lot recently but they have given me a bit of hope that I can get out of my rut and gradually become debt free again. Thank you with.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure to speaking to Keith…

I had the pleasure to speaking to Keith and he was very kind and helpful. They will stay by you every step of the way until you have a solution. Although the advice was so good, my problem was solved within the same day.

May 13, 2025
Unprompted review

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