Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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Rated 5 out of 5 stars

Dynamic Duo Exceptional service

I’ve been dealing with Refresh debt advice and to be frank I never expected to find such good service, kind and caring yet friendly people. Shane and Roisin has been exceptional. Especially Shane as it feels as though I know him because he truly listens and don’t leave you out in the cold. Roisin the same as they are both lovely people to deal with! Five stars you two and to Refresh!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great advisor I spoke to today.

Great advisor I spoke to today.
She really listened to everything I was saying and understood. Had a few laughs in between but was very professional in our call. Helped me through everything thoroughly. Left the call feeling a lot lighter and less stressed. Thank you

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Debt

Was worried about paying my debt back with the rise of bills this month. Spoke to Allison to see if monthly payments could be reduced slightly. And yes she got them reduced. Great company and very friendly staff who are there to put your mind at ease

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I spoke to Alex about reducing my…

I spoke to Alex about reducing my issues.
She had everything sorted in one whole day. ONE DAY!!

The services impeccable
Fast and so understanding. I thought the whole thing would take some time.

I’m more than happy with the service and would highly recommend.
The lady Alex is fantastic, rapid in response and extremely pleasant to talk to Amazing!! She needs a pay rise!! I’m just saying 😌

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company…

I have started with this company approximately 3 years ago. They have been fantastic! They have taken the pressure off of me loads. They are always down the end of the phone. Highly recommend!

April 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Annual Review

Annual review conducted & no issues. Still really happy with the service received. Definitely recommend

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Just Amazing

I started with Refresh two years ago. Initially I was very cautious about it all but it was all explained to me and even when I broke down they were so understanding. I have always been kept up to date on what’s going on and if I had any letters I just had to hand them to Refresh to deal with. I was able to relax and have all the worry taken off my shoulders. I have just had my second review and it was seamless and now they are negotiating with my debtors and keeping me posted every step of the way. I can’t thank Siobhan, Sinead, Allison and Brenna enough-I feel safe and assured that they are there.

April 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional debt management

Fair and professional debt management company that take care of all your debt when life gets on top. Spent 6 years with Refresh and now it’s all paid off. Flexible payment options and great customer service. Highly recommend if you want to be debt free! A+++

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

refresh debt management is 100%…

refresh debt management is 100% excellent company to have on anyone side a very professional and positive team and give you a positive advice and help and always very polite in every way of advice and assistance you need i would 100% certainly recommend refresh debt services to anyone who who needs help in there finances as they have extremely helpful to me refresh team i thank you so much for your professional support and assistance

April 10, 2025
Unprompted review

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