Rentokil Pest Control UK Reviews 

11,544
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for clearly explaining the pest control process and making them feel completely at ease during stressful situations. People also appreciate the prompt response times and efficient service when dealing with unexpected infestations around their residential and commercial properties. Some reviewers were not happy with the high prices charged for the treatments, noting that costs felt excessive for the short duration of the work. Additionally, a few consumers mentioned that pest problems unfortunately persisted even after multiple visits were completed by the technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and thoroughness... See more

Service

Customers report great satisfaction with the service, praising the professional, thorough, and helpful... See more

Customer service

People report positive experiences with customer service, noting that representatives are attentive,... See more

Price

Reviewers express strong dissatisfaction and frustration regarding the expensive pricing and high fees.... See more

Response time

Users describe positive interactions with response time, highlighting excellent and prompt service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service
  4. Environmental Health Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,544)

1,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My experience is customer services did…

My experience is customer services did pass the message to the appropriate team. I have not heard anything from them to visit that I have reported, even that not given me any reference that I contacted you.

July 28, 2026
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Reply from Rentokil Pest Control UK

Hello Betty,
Thank you for sharing your review, I will share your details with our customer team to ensure your enquiry is being dealt with by the appropriate team.

Rentokil Pest Control

Rated 5 out of 5 stars

Positive and knowledgeable technician…

Positive and knowledgeable technician gave us confidence our issue with pest control would be successfully addressed with the treatment

August 4, 2026
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Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Very professional

Very professional, polite, worked efficiently, kept informed at all stages,

August 20, 2026
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Reply from Rentokil Pest Control UK

Hello Joanne,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Great service

Great service and we had a wonderful, extremely helpful and professional operative called Antony who works out of Oxford 17.
Antony was supportive and very thorough at his job.

June 15, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Peter,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Antony.

Rentokil Pest Control

Rated 5 out of 5 stars

Technician

Technician, Rob Graham, was professional and explained procedures very clearly. He made us feel confident that all issues would be safely resolved by continuing to check the situation.
A pleasant and knowledgeable person who explained everything well.

August 20, 2026
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Reply from Rentokil Pest Control UK

Hello Duncan,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Rob.

Rentokil Pest Control

Rated 5 out of 5 stars

Ian MacMillan from Rentokill…

The person who provided the service was very knowledgeable and explained everything he was doing and treated my property with respect
Ian MacMillan was a good representative of your company

August 17, 2026
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Reply from Rentokil Pest Control UK

Dear Mrs Cunningham,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Ian.

Rentokil Pest Control

Rated 5 out of 5 stars

Lee Woodward

Lee Woodward, who is the engineer visiting our site is an absolute legend. He's always here for us, providing excellent service!! I would definitely recommend him for a recognition award

August 20, 2026
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Reply from Rentokil Pest Control UK

Hello Christos,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Lee.

Rentokil Pest Control

Rated 5 out of 5 stars
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Nicola,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague.

Rentokil Pest Control

Rated 5 out of 5 stars

Pest control for our site

We use Rentokil for one of our properties and while maybe a tad more expensive than operators for our other site the kit used is more advanced, the service seems more thorough, and i generally have more confidence in its effectiveness. Our technician Mariusz Wolinski is always cheerful and works around our staff and customers.

August 12, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Patrick,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Mariusz.

Rentokil Pest Control

Rated 5 out of 5 stars

I'm very happy to know I'm pest free

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. But....on that note in the nicest possible way....I don't want another visit anytime soon. 😊

August 14, 2026
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Reply from Rentokil Pest Control UK

Hello Mary,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Darren.

Rentokil Pest Control

Rated 5 out of 5 stars

The service was carried out in a timely…

The service was carried out in a timely manner with excellent communication and the checks had been completed thoroughly! Rony was able to provide the service mentioned

August 19, 2026
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Reply from Rentokil Pest Control UK

Hello Zahra,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Rony.

Rentokil Pest Control

Rated 5 out of 5 stars

Great Professional Service

Mariusz the Rentokil engineer arrived on time. He thoroughly went through the building checking for infestation. Mariusz reset and cleaned any traps that were activated and also checked the others.
He also gave great advice on preventing any more infestation. I would use again and recommend Mariusz.

August 14, 2026
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Reply from Rentokil Pest Control UK

Hello Joe,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Mariusz.

Rentokil Pest Control

Rated 5 out of 5 stars
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Jay,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Clifton.

Rentokil Pest Control

Rated 5 out of 5 stars

Big thanks to Christian

Big thanks to Christian, very thorough job and informative with next steps.

August 13, 2026
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Reply from Rentokil Pest Control UK

Hello Hannah and Rebecca,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Christian.

Rentokil Pest Control

Rated 5 out of 5 stars

Over the last few months

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive to our situation, communicated exactly what he was doing or going to do, even came to the sight within a hour of calling up for a call out. Amazing asset to your team, thank you!

August 17, 2026
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Reply from Rentokil Pest Control UK

Hello there,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Thomas.

Rentokil Pest Control

Rated 5 out of 5 stars

Rohan Patel came 3 times as agreed and…

Rohan Patel came 3 times as agreed and was on time very thorough courteous and informative on each occasion.

August 17, 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Philip,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Rohan.

Rentokil Pest Control

Rated 2 out of 5 stars

Ridiculous quote ££££ more than like for like

The quote from Rentokil was unbelievable... removal of rodents - £1000, drain survey £1100 plus VAT. I am absolutely astounded by the price quoted, plus it was £120 to get the quote in the first place. Local pest control (same number of visits, same treatment with bait and hi-viz powder to show route of entry) - £320. Drain survey with a local recommendation - £120. This suggests that Rentokil are trading off their reputation and massively inflating what would be reasonable. Really disappointing as I have used their services for other home maintenance activities.

July 29, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Alicia,
Thank you for bringing your concern to our attention. Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Dave is amazing

Dave is amazing. Always very helpful and does a great job.

August 12, 2026
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Reply from Rentokil Pest Control UK

Hello Betsi,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Dave.

Rentokil Pest Control

Rated 5 out of 5 stars

Professional

Professional, reliable service.

August 11, 2026
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Reply from Rentokil Pest Control UK

Hello Aidan,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Christian Lawton Rentokil

Christian Lawton came to our site in cannock to deal with an ongoing issue.
He searched our entire venue thoroughly until he managed to find the issue, deal with it on the day & advise us what to do going forward.

we couldn't be happier with the service Christian provided to us

August 7, 2026
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Reply from Rentokil Pest Control UK

Hello Rebecca,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Christian.

Rentokil Pest Control

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