Repaircare.co.uk Reviews 

4,354
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptional service, noting that technicians consistently arrive on schedule and complete repairs efficiently. Clients are especially pleased with the professional staff members who handle appliances expertly and always leave customer workspaces completely tidy. Many people also value the transparent pricing model because it includes necessary parts and remains remarkably cost-effective. Some reviewers were not happy with missed appointments, poor communication, and difficulties encountered when trying to reschedule visits. Certain consumers also mentioned frustrating challenges regarding unexpected cancellation notices and total repair costs exceeding established financial thresholds.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers arrive on time and complete repairs... See more

Staff

People report positive experiences with staff, noting that engineers arrive punctually, work efficiently, and... See more

Product

Reviewers mention mixed feedback about product reliability and repairs, as some customers praise successful... See more

Price

Customers consistently note ambiguous experiences with price, often praising the reasonable fixed cost,... See more

Booking process

Customers had ambiguous experiences with the booking process, as many reviewers highlighted the simple online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Date of Engineers visit change was a bit of a pain, nevertheless, when that was sorted, a slick and quick visit to repair double oven was carried out. Engineer very pleasant and well done, will use ag... See more

Rated 5 out of 5 stars

Got quotes from a few companies found online. This was the best price and inclusive of parts (all others were higher and parts would have been additional cost). Date and time easily arranged, engineer... See more

Rated 5 out of 5 stars

We were well pleased with the service we received. We had immediate response after we booked the repair. The process was clearly explained. I received a message the night before the scheduled appoin... See more

Rated 5 out of 5 stars

Got a fast appointment for my oven repair. Engineer attended at agreed time and carried out a test and temporary repair while replacement part was ordered. Replacement part fitted by same engineer wit... See more


Company details

  1. Appliance Store

About Repaircare.co.uk

Written by the company

Repaircare are the appliance repair experts and their engineers have already successfully repaired kitchen appliances for more than 1 million households nationwide. Whether it is your freezer, cooker, dishwasher or washing machine that has developed a fault, Repaircare will do all they can to fix it for you, fast! All repairs are guaranteed and you can book online 24/7.

For more information visit the website now at www.repaircare.co.uk.

Call on telephone 0844 557 3701 (Mon to Fri 8am - 6pm, Sat 9am - 4pm, Sun closed)

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(4,354)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

I was dreading getting my washing…

I was dreading getting my washing machine fixed but the whole process with repaircare was fantastic - I had a fixed-price quote in a few minutes with no need for an engineer visit and everything was sorted out in a week, including ordering a new motor

July 23, 2025
Rated 5 out of 5 stars

Rangemaster cooker repair, quick and efficient

Quick efficient service all round from booking to repair completion. Was offered earlier appointment and engineer was polite and efficient, very knowledgeable. Had the parts and fixed the appliance quickly. Would definitely use again, hopefully won’t need to for a while!

July 18, 2025
Rated 5 out of 5 stars

Oven repair

Chris was on time. Had already pre ordered part he thought might be the problem so had it on the van.
Friendly, polite, quick and no mess.
Perfect visit.

July 10, 2025
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Rated 5 out of 5 stars

Prompt repair, 1st class engineer ....

Prompt repair of my Capel wine cooler at an affordable price.
The engineer (Steve Lombardo) was excellent in all respects - On time, polite, efficient & knowledgeable.
When need arises I will go straight for RepairCare every time

July 2, 2025
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Rated 3 out of 5 stars

Oven repair

I was booked in for a oven repair over a week in advance,being told will be between 8am/8pm so waited in all day gets to 14.30. Not heard anything so rang the number on job sheet first to be told the engineer couldn't get hold of me. Which was not true they mixed me up with another customer. Then someone rang me back to apologise apparently my job was not booked in with the engineer.so was booked in the next day I had to say after 1pm due to having appointments myself the engineer rang in the morning and he came afternoon. Job got done which was good and was not his fault.

June 10, 2025
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Reply from Repaircare.co.uk

Dear Joan,

Thank you for your review.

We appreciate you taking the time to share your experience. We are sorry to hear about the initial scheduling issues and the confusion with your appointment. We're glad the repair was completed to your satisfaction. We will review our booking process to prevent similar situations in the future.

Please accept our apologies for the inconvenience caused.

Kind Regards
Repaircare.co.uk

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Rated 5 out of 5 stars

Very Satisfied

Very good communications throughout and a local and experienced engineer who turned up when he said he would and who explained what the problem was and how it would be fixed. The job was also completed quickly and efficiently,

May 20, 2025
Rated 5 out of 5 stars

EVERYTHING!!

EVERYTHING!!! From start, talking on the phone and booking the appointment, to FINISH, my top oven cooker knob working properly!! I am forever grateful for a GREAT SERVICE! THANK YOU!

May 8, 2025
Rated 1 out of 5 stars

Repair hasn't happened but they're keeping my money

I booked a repair for my LV fridge several weeks ago, advising the company that there was an issue with the fan and it likely required a new one. I paid £125 - a fee that was designed to cover the repair in full - and an engineer duly attended and confirmed that a new fan was needed.

Since then, Repaircare have not been able to source the part, yet they have retained my £125 and are refusing a refund, even though my fridge is no closer to being fixed. I have in effect, paid £125, to be told what I already know.

April 8, 2025
Unprompted review
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Reply from Repaircare.co.uk

Dear Angela,

Thank you for your review.

We are sorry to hear of the issues experienced.

At Repaircare we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback and is something we are investigating internally.

Please accept our apologies for the inconvenience caused.

Kind Regards
Repaircare.co.uk

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Rated 5 out of 5 stars

Fridge freezer fan noise

Described the problem on the phone. My description ensured the part likely to be needed was available. Work was carried out very efficiently. Thank you

May 2, 2025

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