Represent Reviews 2,376

Ordered a jacket for my son’s birthday and it’s been 3 months and no news. Not even a tracking number to say it’s been shipped. I’ve contacted their customer service which is very difficult and they keep saying it should be dispatched within the next couple of weeks, which is what they said when I first contact them over a month prior! I really hope they are not a scam!!

Customer service is so bad!

No number to actually speak to a human, emails take days to reply, refunds take WEEKS thats if you're lucky, you have to pay for delivery AND to return items.

The whole process is just a nightmare, so stressful. AVOID!

Rubbish system, use my own card with correct billing address but still said detect Fraud, i used it for years to online shopping got no problem

I ordered a present for Father’s Day, the courier delivered the parcel to the wrong address. I let the company know straight away but was told that it would take 2 weeks to investigate so I was left without the gift. I then waited 2 weeks and had to contact the company as they never got back to me. They offered me a refund or to ship the goods out again but one of the items had gone down in the sale and was out of stock so I chose a refund. They then only part refunded the order so I contacted them straight away when I received the refund confirmation but they haven’t got back to me. I have since emailed chasing at least twice and not had any response. Customer service is terrible and I am now £46.75 down and got no goods?

Managed to fall for the hype again after a poor first experience. Ordered the 24/7 pant which may look great and the material is good, but the stitching is wonky, edges frayed and not what you would expect for a pair of trousers that were £130. The level of craftsmanship is very poor. Ordered from END, so nothing that can be done.

THEY WILL ROB YOUR MONEY AND GIVE YOU SOMETHING YOU DIDNT BUY THEN WHEN YOU REFUND IT THEY WILL LIE AND SAY THEY NEVER GOT IT. YOU SCUMBAGS SHOULD BE SHUT DOWN FOR BEING FRAUDSTERS.

How can they improve 🤷🏻‍♂️ well for starters they could ship the order that would be a start. Absolutely appalling service. No customer service team can’t get hold of them no phone number. Best way of resolving your issues with **** show is through your credit card company.

Ordered item mid november returned for smaller size as too big tried countless times to contact had them eventually had 1 email back to say were looking int it an get back to me that was over 3weeks ago now so total lie....like many others as loads had same now nearly 3 month on had no replacement or refund..disgusting way to treat customers

It actually Pains me to do this but Represent you have really let yourself down! I’m a VIP customer Spent a fortune on this brand over time and been so invested in its journey but the treatment I have has over the last two orders is nothing short of a joke! The CS team in non existent and the only email I have had from them was so short, abrupt and so rude I honestly Can now never shop this brand again… for reference I had 4 outstanding orders all were delivered very (delayed) on the same day but one wasn’t sent to me,I contacted CS as on the ‘Proof’ of purchase you could see it was in a different location to the others they replied to me 16 days later saying ‘Contact the police its not here issue as its clearly been stolen’ I replied and still 5 weeks later had no response. So shocking!

Oplichters/Scammers. Retouren worden NIET terugbetaald. Geen mogelijkheid om te bellen. Bestel hier NIETS; je wordt opgelicht. Scammers. Returns are NOT refundable. No possibility to call. DO NOT order anything here; you are being scammed.

The absolute worst customer service ever. Shame as I love the clothes… don’t buy here

The worst customer service I have ever experienced. Waiting for refunds for over a month getting sent the wrong items and they don’t reply to any emails.
I have sent 15 emails with no reply they have a WhatsApp number that’s also no reply.
I can’t understand how they call themselves a luxury brand when they ignore emails from customers.
And there isn’t any other way to make contact with them shocking to say the least so angry.

We have placed na order with Black friday and sent ik back to Represent. We have also paid. On 7 december the pakkage was back at represent. After 7 e-mails no answer yet and oir money also not back. Please be careful for those people.

I will keep going until they reply to me 😂

I’d give a zero if I could! Don’t shop here, lots of other quality brands that give a much better customer service! I agree with the other statement, owners of Represent need to take a serious look at their business or it’s done! I am a regular customer and placed orders in November for Christmas. One of the items just never arrived. Represent to date have made no effort to inform me of this and I’ve chased and chased, they have gone radio silent via there supposed ‘support hub’
They have my money but doesn’t look like they have the intention of fulfilling the order or getting back to me. I’ll never give them my custom again!!

£400 order with supposed next working day delivery… ordered on the 28th and still no dispatch! Had a similar issue with a previous order. Company seems to be biting off more than it can chew while the owners run round making YouTube videos. I’ve been a customer from back in the day and never had these issues until now. Shame really.

Ordered 3 separate orders, exchange and refund needed, emailed a couple times after the first response they’ve went radio silent and they’re holding 500£ worth of items and i’ve been waiting over a month to get my exchange and refund!

good items but the company’s customer service is the worst i’ve experienced! laughable to be honest

Not a pleasant company to deal with.

£100 T shirt was received with marks on. I had also ordered 2 sizes and was having trouble logging the return for the non-faulty T-shirt which was too big. Waited 3 weeks for a reply for them to say there was no issues with the portal and ignored the part of my message about the faulty T-shirt. Has been a month since I initially messaged and still no reply about this.

Ordered a Beanie over a week ago £40, have had no confirmation of order and tried emailing, no reply. Quick enough to take my money but no customer service.Was to be my son's xmas present so very disappointed. Tried to cancel order but stated I was not allowed to cancel. Will not be ordering from these lot again

Awful company to deal with order of a sweatshirt and hoodie arrived and we're huge sent back 29th Nov, got email to say had received return in warehouse 2nd December but still no refund or replacement. I asked to be refunded for 1 and send smaller size of other, was supposed to be my son's Christmas present! I have emailed and sent WhatsApp messages over last 2 weeks and all have had is we will respond in 24hrs generic email, not good especially considering price!