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Northampton Reptile Centre Reviews 

23,509
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, wonderful product quality, and secure packaging that always keeps items safe. People also really appreciate the extensive range of healthy live food, tanks, and plants available for their beloved exotic pets. Some reviewers were not happy with occasional delivery delays caused by courier services taking significantly longer than expected. A few people also mentioned that frozen items or live insects occasionally arrived thawed, damaged, or deceased due to extreme hot weather conditions and extended transit times. Buyers noted that communication and tracking information could sometimes be improved to prevent missing parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, highlighting top-quality items at reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items and live foods are top... See more

Service

Users describe positive interactions with service, praising the fast delivery, good prices, and reliable... See more

Order

Customers had positive experiences with order, highlighting the fast shipping times, easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Just received my order of Terrarium plants from Northampton Reptiles. They are on a buy three get one free offer at the moment. What superb plants, very happy with them. Arrived extremely well... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing Found by chance. Highly recommend. Lovely site. Lots of stuff. Brilliant delivery, everything packaged really well. Thank you very much.

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(23,509)

1,295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service with excellent…

Reliable service with excellent products! All delivered securely and on time. Great company.

August 3, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Gavin.

We're glad to hear that we are a reliable service we excellent products, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Ordered everything on 4th August and it…

Ordered everything on 4th August and it came the next day, couldn't believe how quick everything arrived, super impressed will be using reptile centre again

August 4, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ollie.

We're glad to hear that you are super impressed with how quick the delivery was. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

My Karma Chameleon

My Karma Chameleon, George, gets his locusts on time every week, always fresh & juicy 🫣. My postman always laughs when he delivers 😂

August 3, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Mrs Lloyd

We're glad to hear that you and George are happy with the quality of the livefood.

Kind regards

Jamie

Rated 5 out of 5 stars

Really good price and tank

After acquiring a rescue Gecko.
I wanted to give him a beautiful safe home.
This tank is perfect and so was the price.
Thank you from myself and Gilbert.

August 3, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Lisa

We're glad to hear that you and Gilbert are happy with the tank.

Kind regards

Jamie

Rated 5 out of 5 stars

Reliable Live Food Deliveries

Great communication from as soon as the order is made. Reliable and swift delivery. Received product in excellent condition.

July 28, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Andy.

We're glad to hear that everything arrives quickly and reliably for you. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

When I had a problem with an order the…

When I had a problem with an order the speed of response to my email was really impressive and they were so helpful sorting things out for me.
It makes a real change to have a company that really takes care of its customers and their pets.

August 2, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Martin.

We're glad to hear that we managed to get you all sorted and apologies for any issues, hopefully future orders are issue free.

Kind regards

Jamie

Rated 5 out of 5 stars

Easy quick and nice live food thanks…

Easy quick and nice live food thanks guys and on repeat on for every 2 weeks better than any food had from any local pets at home or that

July 30, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi.

We're glad to hear that our subscription system is working for you and the livefood arrives in great condition.

Kind regards

Jamie

Rated 5 out of 5 stars

Great price and quick delivery

Great price and quick delivery

July 28, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi,

We're glad to hear that everything arrived quickly and for a great price, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Easy to order fast delivery and good…

Easy to order fast delivery and good tracking .
A * service and any problems they well help sort it out .

July 26, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Conan.

We're glad to hear that everything arrives quickly and we provided good tracking. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Absolutely perfect experience

Absolutely perfect experience, Dominic was very well informed, polite and helpful. Would absolutely recommend to all ranges of reptile keepers, from a beginner like myself to experienced keepers theyre amazing for everyone😊

August 3, 2026
Unprompted review
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Logan.

Thank you for your review, this has been shared with management to celebrate with Dom.

Kind regards

Jamie

Rated 5 out of 5 stars

Great quality

Great quality. Great price and fast delivery. And the bugs was nice and healthy. Only problem is I ordered 2 packs of XL black crickets. And they wernt XL they was medium to Large at best. I'm finding this problem in alot of places recently. Only place that XL means XL that I have found is at my local Pets at home store. Fresh every Friday. But what time Friday is a mystery. Could be morning could be midday could be just before they close. 🤣

July 28, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Gavin.

We're glad to hear that everything arrives quickly and for a great price, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Easy to order ,packaging is good items…

Easy to order ,packaging is good items still frozen on delivery have used this company few times now always happy with delivery tracking ect , will use again

July 29, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi, Anne.

We're glad to hear that everything arrives quickly and in good packaging, we hope this continues for future orders.

Kind regards

Jamie

Rated 2 out of 5 stars

Bad delivery service

My order was sent is 3 different deliveries,
1- Royal Mail got tracking number not an issue came quickly.
2- APC no tracking number so don’t know when it was coming, I wasn’t in but parcel was left at front door.
3- APC no tracking number wasn’t in when delivered, driver took away with them. No card left no idea were it is or when it will be delivered. Disappointed tracking number would help specially on orders it says track order.

July 28, 2026
Rated 5 out of 5 stars

Fast easy check out good selection

Fast easy check out good selection

July 28, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi, Mick.

We're glad to hear that everything arrives quickly and we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service, and super fast delivery.

July 26, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Antony.

We're glad to hear that we provided outstanding service and that everything arrived quickly.

Kind regards

Jamie

Rated 5 out of 5 stars

Assured humane treatment of mice.

Whenever I order, my frozen mice or rats come still frozen. I have queried the humane treatment of the animals, and have been assured they are treated well. They deliver the next day.

July 26, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Maeterith.

We're glad to hear that everything always arrives frozen, we hope this continues for future orders.

Kind regards

Jamie

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