Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the product in a timely manner and I’m very satisfied with it. The dimmer knob and switch plate that I ordered is beautiful and really well made. I placed another order after. The customer... See more
Company replied
Fantastic Customer Service. I had multiple conversations with the RS team regarding the suitability of our preferred lights and regarding realistic delivery. They were spot on about everything. We p... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
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Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.2
Great
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication
I’ve ordered multiple items which were excellent. My last item was on back order. Communication was great keeping me informed on the expected date of arrival.
December 17, 2025
Unprompted review
Reply from Residence Supply
Hi Nicky,
Thank you so much for sharing your experience. We’re glad to hear that you’ve been happy with your previous orders and that our team kept you well informed while your last item was on backorder. Clear communication is important to us, and we truly appreciate your understanding and continued support.
Sincerely,
Residence Supply
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Overall great customer service
I was quite worried that my package had been lost as it had been several weeks past due; however, Sarah from customer services responded to my many inquires with grace and patiences.
Solid products, but more importantly attentive customer service, which will likely keep me as a customer.
December 15, 2025
Unprompted review
Reply from Residence Supply
Hi Ramon,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Sarah was able to support you with patience and care during the delay — we know how concerning that situation can be, and it’s great to know her attentiveness made a difference. We also truly appreciate your kind words about our products and customer service, and we’re grateful for the opportunity to continue serving you.
Sincerely,
Residence Supply
Service was great
Service was great. Extremely helpful and efficient. Couldn’t have asked for better. Great job
December 16, 2025
Unprompted review
Reply from Residence Supply
Hi Betty,
Thank you so much for your kind words. We’re really happy to hear that our team was helpful and efficient and that your experience exceeded expectations. Feedback like this truly motivates us — we appreciate you taking the time to share it.
Sincerely,
Residence Supply
Quality of products are good
Quality of products are good, customer service is prompt and knowledgeable. Shipping took a while but that was what I chose.
December 10, 2025
Unprompted review
Reply from Residence Supply
Hi Ted,
Thank you so much for your review. We’re glad to hear that you’re happy with the product quality and that our customer service was prompt and knowledgeable. We also appreciate your understanding regarding the shipping timeline and are grateful you chose the option that worked best for you.
Sincerely,
Residence Supply
The best !!!!
December 15, 2025
Unprompted review
Reply from Residence Supply
Hi Bryan,
Thank you so much! We truly appreciate the love and are so glad you had a great experience with us!
Sincerely,
Residence Supply
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Just love this chandelier
Just love this chandelier, fit my small room above the dinning table. Simple and elegant design. Light is soft and comfortable, but enough for lighting the area that I want. Excellent choice.
December 14, 2025
Unprompted review
Reply from Residence Supply
Hi Pam,
Thank you so much for sharing your feedback. We’re delighted to hear that the chandelier was a perfect fit for your space and that you’re enjoying its simple, elegant design. It’s wonderful to know the lighting feels soft and comfortable while still providing just the right amount of illumination for your dining area.
Sincerely,
Residence Supply
Helped so quickly when there was a bit…
Helped so quickly when there was a bit of damage from shipping on my light. They sent a whole new light as a replacement!
December 14, 2025
Unprompted review
Reply from Residence Supply
Hi Bri,
Thank you so much for sharing your experience. We’re really glad to hear that our team was able to assist you quickly and get a replacement light sent out right away. We appreciate your understanding and are happy we could make things right for you.
Sincerely,
Residence Supply
Items are beautiful
Items are beautiful, just what I wanted for my master bathroom. Very easy to do business with.
November 19, 2025
Unprompted review
Reply from Residence Supply
Hi Lauren,
Thank you so much for your kind words. We’re thrilled to hear that the items were exactly what you were looking for and that they’re a perfect fit for your master bathroom. We’re also glad you found the process easy — that means a lot to us.
Sincerely,
Residence Supply
I like my pendant
December 13, 2025
Unprompted review
Reply from Residence Supply
Hi Ivan,
Thank you so much for your review. We’re happy to hear that you’re enjoying your pendant and appreciate you taking the time to share your feedback.
Sincerely,
Residence Supply
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Beautiful light switches
Beautiful light switches. The knurled dimmer knobs are unique and I enjoy the "click" sound when dialing on and off.
December 13, 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your feedback. We’re thrilled to hear that you love the design of the light switches and the unique knurled dimmer knobs. It’s great to know that even the tactile details, like the satisfying click, added to your experience.
Sincerely,
Residence Supply
Joseph made the experience better
Joseph made the experience better. good customer service
December 12, 2025
Unprompted review
Reply from Residence Supply
Hi Monte,
Thank you so much for your review. We’re glad to hear that Joseph helped make your experience even better — providing great customer service is always our goal, and we’ll be sure to share your kind feedback with him!
Sincerely,
Residence Supply
Joseph is a wonderful asset to the company
Joseph was super helpful and patient with me and went above and beyond to help me with my order! He was also very knowledgeable about the product line.
December 12, 2025
Unprompted review
Reply from Residence Supply
Hi Sheila,
Thank you so much for taking the time to share this. We’re thrilled to hear that Joseph was patient, knowledgeable, and went above and beyond to assist you with your order. We’ll be sure to pass along your kind words to him — feedback like this truly means a lot to our team.
Sincerely,
Residence Supply
Very kind and helpful
December 11, 2025
Unprompted review
Reply from Residence Supply
Hi Stephanie,
Thank you so much for your review. We’re really glad to hear that you found our team kind and helpful — we truly appreciate you taking the time to share this!
Sincerely,
Residence Supply
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We received the item
We received the item. We are unable to give it five stars yet because we have not installed it and it won’t be installed for several months.
December 10, 2025
Unprompted review
Reply from Residence Supply
Hi Michel,
Thank you for the update. We completely understand that the item hasn’t been installed yet. If you don’t mind sharing, is there anything in particular you’d like us to be aware of at this stage, or anything we can assist with while you’re waiting for installation?
Sincerely,
Residence Supply
Screams quiet luxury
Very fast shipping and delivery. I ordered the brass dimmer which was exactly as advertised. I was blown away by the stunning brass tone and heavy weight of the switch. It absolutely screams quiet luxury. I'm obsessed.
December 10, 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing this amazing feedback. We’re thrilled to hear that your order arrived quickly and that the brass dimmer exceeded your expectations. Knowing that the finish, weight, and overall feel captured that “quiet luxury” aesthetic truly means a lot to us. We love hearing that you’re obsessed — that’s exactly the reaction we hope for!
Sincerely,
Residence Supply
The pair of sconces arrived mismatched but they replaced one…
The pair of sconces arrived mismatched but the company promptly mailed a perfectly matched unit and permitted us to keep the one that did not match (which was fine and useable elsewhere). The customer service was very good after a phone call and email explaining the situation.
December 9, 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re glad to hear that, despite the mismatch on the initial shipment, our team was able to promptly send the correct unit and ensure everything worked out smoothly for you. It’s great to know that the extra piece was still useful elsewhere, and we truly appreciate your kind words about our customer service!
Sincerely,
Residence Supply
Prompt attention to my inquiry and…
Prompt attention to my inquiry and detailed response
December 8, 2025
Unprompted review
Reply from Residence Supply
Hi Matt,
Thank you so much for your review. We’re really glad to hear that you received prompt attention and a detailed response from our team — that’s exactly the experience we strive to provide!
Sincerely,
Residence Supply
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They were super responsive and…
They were super responsive and attentive. I was concerned about the date of delivery and they were informing me constantly in order to keep me updated.
December 7, 2025
Unprompted review
Reply from Residence Supply
Hi Sebastian,
Thank you so much for sharing your experience. We’re really glad to hear that our team was responsive and attentive, especially with keeping you updated on your delivery. We know how important timing can be, and we’re happy we could give you peace of mind throughout the process.
Sincerely,
Residence Supply
Such wonderful quick response over a…
Such wonderful quick response over a weekend.It's rare, you see such fast customer service
December 7, 2025
Unprompted review
Reply from Residence Supply
Hi Lana,
Thank you so much for your kind review. We’re really glad to hear that our team was able to assist you quickly — even over the weekend. Providing timely support is something we take pride in, and it means a lot to know it made a positive difference in your experience.
Sincerely,
Residence Supply
TERRIBLE return policy
I ordered a light switch and a dimmer, not knowing the quality in person. I saw that they had a 14 day return policy so I thought no biggie. I'm not happy with the quality. It costs $70 for a "restocking fee" and I also have to pay for my own shipping on top of that. I would have NEVER ordered something so expensive without knowing returning would cost almost the entire product. Absolutely not worth it.
December 5, 2025
Unprompted review
Reply from Residence Supply
Hi Abigail,
We’re sad to hear that the quality of the switches didn’t meet your expectations, and we truly apologize for the disappointment this caused. As outlined in our policy, returns not due to a manufacturer defect are subject to a restocking fee, which covers inspection, repackaging, and processing.
For full transparency, you can view our complete return policy here: https://residencesupply.com/pages/return-policy
We appreciate your feedback and will continue working to improve both our products and the overall customer experience.
Sincerely,
Residence Supply
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