scammed by their fake return policy
i purchased their two pillow bundle with extra covers after pending several months researching organic material pillows to replace my old pillow. I emailed asking about sizing before i placed the order as i have all standard sized pillow cases and wanted to make sure that their pillows would fit as they dont have their sizing listed as Standard, Queen or King like most companies do. They confirmed that their pillows fit standard sized pillow cases, and that i should be able to fit them in my existing pillow cases. i did some more research, and ultimately decided to buy two pillows for my self and my partner. i bought the mid loft for me, and the high loft for him. When the order was placed, there was an ETA on the shipping date that showed it would be delivered in 5 days.
After a week, i still had not received the tracking # so i reached out to ask if they had the tracking information. They advised they did not, as it had not even been shipped. The product was on back order, and they were waiting for their inventory. They didnt bother to send me an email prior to mi inquiry, which i felt was not good customer service. fast forward some time, and i get a tracking notificiation, the parcel is delivered, i take the pillows home, we try them out... and on first impression i loced the mid loft pillow for my self. It was soft, and fluffy which was nice at first. the high loft pillow was very high, and caused my partner to have pain within the first hour . He ended up switching back to his old pillow right away. we asked Rest organic if we could swap the high loft for a low loft as they have a 90 day return policy .. and they snt me a link to process an exchange.
I liked how mine felt, so i slept with it for a few more days. After waking up in severe pain, and with a migraine with aura for 4 or 5 days in a row, i decided to bring the pillow to my chiropractor. He advised this pillow isnt supportive, and it was way too soft.
I reached back out to Rest organic to tell them of this new update, and that the pillow was lovely but sadly was casuing me alot of pain, causing my migraines to come up, and that my vision was blurred from the constant aura ( i had a pinched nerve) . Since i reached out to the company 6 days ago, they have ignored all my emails and will not reply back to my request for a refund. Their policy states that all purchases are elligible for up to three exchanges, or a refund but they dont seem to keen to honor the request for a refund. All in all, i feel scammed and will be calling my credit card company to file a chargeback. BUYER BEWARE. their return policy means nothing. they wont honor it.
March 11, 2026
Unprompted review
