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RG Law Reviews 

3,091
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff for making the entire property purchase and sale journey completely smooth, reassuring, and straightforward. Communication is consistently described as exceptionally clear, efficient, and professional, with dedicated team members responding promptly to phone calls and emails at every single stage. Some reviewers were not happy with the post-completion service, noting extended delays, unanswered messages, and a complete lack of communication regarding property registration. A few consumers also mentioned frustrating staff changes, poor responsiveness, and recurring difficulties getting timely updates when chasing important legal issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient service throughout the... See more

Service

Customers had positive experiences with service, noting that solicitors were helpful, professional, and kept... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Clients share positive opinions on response_time, praising the team for being efficient, responsive, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing it as smooth and stress-free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia L and Laura W were both incredibly easy to deal with and personable. Everything was dealt with in a timely manner and any questions/queries from us were explained clearly. We had a touch & go... See more

Company replied

Rated 5 out of 5 stars

Conveyancing excellent and aftercare team great. Always answer the phone - which particular wins for me. I don't call a lot but I do want an update. This team will always come back to you if yo... See more

Company replied

Rated 5 out of 5 stars

Our experience with Laura Wiseman and Will Turnball has been excellent. They have been very helpful in communicating information clearly and timely through email and over the phone. The stages through... See more

Company replied

Rated 5 out of 5 stars

A huge thank you from Anthony and Magdalene to Josh and Francesca who made the entire conveyancing precess smooth and straightforward from the start to the finish. They were efficient and responsive t... See more

Company replied


Company details

  1. Conveyancer
  2. Estate Planning Attorney
  3. Law Firm
  4. Lawyer
  5. Legal Services
  6. Real Estate Attorney

Written by the company

At RG Law, we are passionate advisors who build lasting connections with our clients long after their transaction has completed. We believe legal advice is about more than completing a matter. It is about building trusted relationships, understanding what matters most to our clients, and providing expert guidance and support throughout life's important milestones. Operating across England and Wales from our offices in Sidcup and York, we provide a fully online service, allowing clients to access expert legal advice without the need to visit our offices. Our specialist teams support clients with residential and commercial property transactions, new-build conveyancing, wills, probate, estate administration, trusts, and lasting powers of attorney. Over the last year, RG Law has received significant industry recognition for client care, commitment to training, business development, and professional excellence. Our achievements include award wins at the Modern Law Conveyancing Awards and a Highly Commended accolade for Conveyancer of the Year. We were also Highly Commended at The Negotiator Awards for our work and collaboration within the property sector. Our award-winning New Build Team specialises in helping clients and developers navigate the unique challenges and demanding timescales associated with newly constructed properties. With a strong focus on communication and efficiency, the team is geared towards meeting strict 28-day exchange deadlines while delivering an exceptional client experience. Our Wills, Probate and Estate Planning Team provides practical, straightforward advice to help clients protect their assets and plan for the future. From wills and lasting powers of attorney to inheritance tax planning, trusts, probate and estate administration, we help individuals and families make informed decisions to protect their most valuable assets with confidence. Everything we do is guided by our five core values: Openness, Excellence, Happiness, Opportunity and Togetherness. Our mission is simple: to be trusted advisors who build lasting connections, develop our people, support our communities, and help our clients move forward with peace of mind.

Your Trusted Legal Partner – RG Law

Written by the company

An Extraordinary Service Is Just a Click Away?
At RG Law, we’re more than just lawyers – we’re your trusted partners in every step of your legal journey. Our expert team of property and probate lawyers delivers exceptional client service with a personal touch. Whether you're buying or selling a home, we provide a proactive and consistent Conveyancing experience to keep things moving smoothly. Looking to plan? Our Wills and Probate specialists are here to help you protect what matters most. From drafting your Will to setting up a Lasting Power of Attorney, we’ll ensure your wishes are documented. Probate can feel overwhelming, but with RG Law by your side, you don’t have to navigate it alone. We offer straightforward advice, help manage inheritance tax issues, and assist in administering the estate, so you can focus on what matters.

Our Client Care Charter

A Service you can track

A Service you can track
While we always strive to get things right, we acknowledge that challenges sometimes arise. It’s in those moments that our steadfast commitment shines through: to listen, act fast, and resolve any issues with transparency and care. Our Client Charter outlines the promises we make to exceed your expectations—and give you the service you want in the way you want it.

Contact info

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Rated Excellent for Conveyancing by You

2600+ reviews for our award-winning property. Wills and Probate teams.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,091)

324 reviews in the last 12 months

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Rated 1 out of 5 stars

NEVER AGAIN!

WOW after looking at other reviewers I can’t understand why my dealings with RG Law were so different. Eight months to complete though i might add not their fault the process was difficult and we had some hiccups but communication OMG not good at all. Ben was my conveyancer but I had no confidence in the information / advice he gave, he was impossible to get hold of, NEVER EVER returned phone messages to the point in the end I had to go through the director Karen to get answers and then if miracles do happen he called me back. I complained through their my experience page and was promised a reply never received a written reply, I was then told that a Matt Gilles another director would get back to me that never happened either.
This company were recommended by HAART estate agents as they said they had a direct ear with the directors of the companies they refer to and it makes the process easier lol even my local Haart team couldn’t get hold of them. I sit here this morning writing this 34 days post completion and I haven’t received a completion statement, any confirmations no paperwork in relation to our purchase. I tried phoning my conveyancer Ben yesterday and today no answer left messages, I phoned his assistant Georgia again no answer and no answerphone, I phoned the post completion line it rings off, I phoned the main phone and it goes to answerphone.
I’m so disappointed and angry with this company that I felt I had to give a review.
I can only say if you are persuaded to use them through HAART then think twice, yes they are cheaper than probably your local solicitor by a few hundred pounds but the stress in dealing with them means it’s not worth the price difference.

December 19, 2025
Unprompted review
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Reply from RG Law

Hello Patrick,

It is with regret that I read your feedback regarding your experience with us. We are currently experiencing significant issues with our phone system, which has affected our ability to receive calls or for clients to leave voicemail messages. It seems this has been happening since December without our knowledge, and I completely understand how frustrating this must have been for you. It is very disappointing, especially during an already stressful process.

I am genuinely sorry for the experience you’ve had.

Regarding the outstanding documents you are waiting for, including your completion statement and purchase paperwork, I will look into this immediately to make sure everything is issued to you without further delay.

If there’s anything urgent you need in the meantime, please feel free to email myexperience@rglaw.co.uk, Attn Karen Marsh.

Rated 4 out of 5 stars

Antoinette was very difficult to get…

Antoinette was very difficult to get hold of and would send unclear instructions.

December 22, 2025
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Reply from RG Law

Dear Ben,

I am sorry to hear about this as this is not our usual level of service. Please could you email us at myexperience@rglaw.co.uk so we can investigate this.

Kind Regards,
Olivia

Rated 5 out of 5 stars

RG Law have been brilliant to us during…

RG Law have been brilliant to us during our house purchase. They are diligent and respond to all matters promptly. Aimen and Rheanne have drawn up all documents and contracts punctually which has really helped and eased our minds during the sometimes stressful process. Couldn’t recommend them enough.

January 19, 2026
Unprompted review
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Reply from RG Law

Dear Macy,

It is fantastic to hear that Rheanne & Aimen have been brilliant during your house purchase as they have responded to all matters promptly, drawn up documents punctually and eased your mind throughout the conveyancing process.

Thank you for choosing RG Law for your Conveyancing matter and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Helpful and responsive

Sophie Luckett always responds to requests for help in a timely manor and even liaises with our clients directly to help resolve matters. We are very pleased with the service provided by Sophie as our relationship coordinator. Thank you for all your continued help and support.

January 16, 2026
Unprompted review
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Reply from RG Law

Dear Roxy,

It is amazing to hear that Sophie, our Principal Relationship Coordinator always responds to your requests in a timely manor and helps to resolve any matters with our mutual conveyancing clients. Thank you for leaving us this 5-Star review!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Uba was super helpful with our house…

Uba was super helpful with our house move and helped us meet all of our deadlines.

January 14, 2026
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Reply from RG Law

Dear Customer,

It is fantastic to hear that Uba was helpful with your house move and met all of your deadlines.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. The purchase of my new property was difficult and took than expected. (Through no fault of RG Law) During this stressful period Loren and her team where always supportive and tried their very best for an earliest possible completion date.
Fantastic service.

January 13, 2026
Unprompted review
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Reply from RG Law

Dear Pauline,

It is fantastic to know that Loren & Haron supported you throughout your property purchase and provided a fantastic service. It is also great to hear that they managed to get you to completion at the earliest date possible.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Julie Butters handled our affairs with…

Julie Butters handled our affairs with professionalism and was very helpful

January 6, 2026
Unprompted review
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Reply from RG Law

Dear Elaine,

It is amazing to hear that Julie Butters from our Private Client Team was professional and helpful throughout your transaction with us. Thank you for choosing RG Law!

Kind Regards,
Olivia

Rated 5 out of 5 stars

First Time Buyer

Strongly recommend RG Law and George/ Will who supported me on my house purchase. Helpful and informative throughout the process which was ideal for a first time buyer

January 9, 2026
Unprompted review
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Reply from RG Law

Dear David,

Thank you for leaving us this 5-Star review! It is amazing to hear that George & Will supported you on your first house purchase and were helpful and informative throughout.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Throughout the process

Throughout the process, they were really great. There to answer any query you have. Made it so smooth and stress free for us.
Thank you RG Law

November 27, 2025
Unprompted review
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Reply from RG Law

Dear Sy Danquah,

It is fantastic to hear that we made the process smooth and stress free for you. Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Perfect service again

We recently used RG Law for our house purchase, after having such an amazing experience we recommended them to my mother to use for her will rewrite and power of attorney. She also had the same experience as us, perfect communication and faultless service. Julie allowed me to be involved in the communication to my mother which helped her massively, Julie was also very patient and understanding with her with any questions she had. We wouldn't use anyone other than RG law to help with anything else we might need in the future.

October 20, 2025
Unprompted review
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Reply from RG Law

Dear Alicia,

It is fantastic to hear that Julie provided a faultless service, with perfect communication throughout your Mothers Power of Attorney and Will writing. It is also great to know that Julie was patient and understanding throughout. Thank you for choosing RG Law, we look forward to working with you again in the future!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Personalised service

Personalised service, quick to respond and stress free. Highly recommend.

December 28, 2025
Unprompted review
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Reply from RG Law

Dear Amanda,

It is amazing to hear that you recieved a personalised, stress-free process. It is also great to know that you experienced quick responses throughout.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

They are helpful and give reassurance…

They are helpful and give reassurance accordingly. They are patient with us.

December 19, 2025
Unprompted review
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Reply from RG Law

Dear Mr Husaini Yakubu,

It is fantastic to hear that the legal team provided you with reassurance and were helpful along the way. Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Excellent communication

We had a very long drawn out process with buying our apartment. Loren and Haron continued to keep us updated. Excellent explanation when we didn't understand something. I would recommend for conveyancing any time.

December 19, 2025
Unprompted review
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Reply from RG Law

Dear Helen,

It is amazing to hear that Loren & Haron kept you updated continuously throughout your apartment purchase. Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Rheanne & Aimen

Rheanne & Aimen

They both provided a great service in helping us get our dream home, answering any of our questions with care and detail. With them, the legal processes were easily dealt with and made the purchasing of the house smooth.

Well recommended.

December 18, 2025
Unprompted review
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Reply from RG Law

Dear Prami,

It is fantastic to hear that Rheanne & Aimen provided a great service when buying your dream home! It is great to hear that they answered all of your questions with care and detail.

Thank you for choosing RG Law for your conveyancing matter, and for recommending us to others.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Amy Edwards was just brilliant

Amy Edwards was just brilliant! So calm, so patient and reassured us throughout what was a long and often painful sale. Antionette was also vey helpful over the last 5 months - thank you both.

December 19, 2025
Unprompted review
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Reply from RG Law

Dear Emma,

It is amazing to hear that Amy & Antoinette were brilliant throughout your house sale as they were calm, patient and helpful throughout.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Ana and bethany did a great job on my…

Ana and bethany did a great job on my house sale thankyou very much

December 16, 2025
Unprompted review
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Reply from RG Law

Dear Colin,

It is amazing to hear that Ana & Bethany did a great job on your house sale! Thank you for much for leaving us this 5 Star review, and for choosing RG Law for your Conveyancing matter.

Kind Regards,
Olivia

Rated 4 out of 5 stars

Ben and Georgia made the experience of…

Ben and Georgia made the experience of moving a very comfortable one, I was not the easiest client due to my circumstances I felt i was being a pain and harassing them but they were always very kind and helped answer any questions and keep me updated.

October 16, 2025
Unprompted review
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Reply from RG Law

Dear Luke,

It is fantastic to hear that Ben and Georgia made your house move a very comfortable one. I am glad to hear that we were able to answer all of your questions and keep you updated.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Amazing service

So quick, easy and simple. Bought my first home and it was all perfect. Absolutely fantastic service from RG, Laura and Swati in the York branch were supportive, helpful and really friendly. Brilliant.

Also, thank you to Holly in the Sidcup branch for support my purchase too!

December 19, 2025
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Reply from RG Law

Dear Natasha,

It is amazing to hear that Laura, Swati and Holly were supportive, helpful and friendly throughout your first house purchase! Thank you for choosing RG Law for your conveyancing matter.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Loren and Haron always kept us updated…

Loren and Haron always kept us updated with the sale and they were very helpful with queries we had.

December 20, 2025
Unprompted review
RG Law logo

Reply from RG Law

Dear Richard,

It is fantastic to hear that Loren & Haron always kept you up to date with your sale and were very helpful throughout the process.

Thank you for choosing RG Law for your conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Liam Hamlin and Kimberley Elliott were…

Liam Hamlin and Kimberley Elliott were fantastic! It was a stress free process from start to finish for the sale of our property . I highly recommend thank you RG Law

December 19, 2025
Unprompted review
RG Law logo

Reply from RG Law

Dear Amanda,

It is amazing to hear that Kimberley and Liam were fantastic as they allowed the house sale process to be stress-free! Thank you for choosing RG Law for your Conveyancing matter, and for recommending us to others.

Kind Regards,
Olivia

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