Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service and fabulous product
Excellent service and fabulous product. Many thanks
February 25, 2020
Unprompted review
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Shirt was exactly what I wanted
Shirt was exactly what I wanted, fitted perfectly and was delivered really quickly
February 11, 2020
Unprompted review
great shopping experience
it was easy to browse and select items that I wanted.
Delivery took only a couple of days. Which made everything overall great!
Very costly delivery though...
February 7, 2020
Unprompted review
great service and good value for money
great service and good value for money. This is the second year we have used Rhino for our balls and other equipment and we have had no issues.
February 5, 2020
Unprompted review
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Just what I needed
January 22, 2020
Unprompted review
Great service delivered very quick and…
Great service delivered very quick and better than others like Lovell rugby that I’ve used in the past
January 22, 2020
Unprompted review
Quick and efficient delivery...don’t go to Rhino!!!
If you’re after a quick and efficient service don’t go to Rhino and their customer service is almost nonexistent. Ordered a match kit for my son for his uni team end of November for an xmas present then noticed on their website a banner which said orders placed after 15th November won’t start to be delivered until after 27th January!!! So from order date to anywhere near being delivered is 2 months minimum! ABSOLUTELY RIDICULOUS!!!
January 21, 2020
Unprompted review
Fast efficient service for good quality…
Fast efficient service for good quality products.
January 20, 2020
Unprompted review
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From 2020, avoid this company altogether
Avoid this company like the plague. When your kit eventually arrives (roughly 2 months after purchase and never 4 weeks) it'll have either the wrong logo or no logo. When you try to contact the customer service, they won't reply.
Somewhere between purchase and the 2 month delivery time, the logo and customer service is lost in the post - how convenient!
There's many other companies out there for your University kit orders, go elsewhere to avoid more money going in Rhinos back pocket.
December 30, 2019
Unprompted review
Very late however did well by giving me…
Very late however did well by giving me a free top
December 6, 2019
Unprompted review
Super thanks
December 5, 2019
Unprompted review
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Love my kit.
Had to wait a bit longer than originally stated for my order, the customer service team kindly explained there was a slight delay due to the amount of orders they had received. This is understand due to the amount of detail and time that goes into decorating one university kit item. At the end of the day there are worse things going on in the world than a slight delay to my university order. It has now arrived and I love it. Thank you.
December 5, 2019
Unprompted review
Had to wait 6 weeks for my order and…
Had to wait 6 weeks for my order and didn’t receive any notification as to why my order was late
December 5, 2019
Unprompted review
Poor customer service
Poor customer service. Nearly 7 weeks for an order to arrive
December 4, 2019
Unprompted review
This company are awful
This company are awful! Don’t get me wrong, MOST of the kit they produce is amazing but some of it just feels horrendously tacky! And they have THE WORST customer service system ever!
I was told my order would arrive within 4 weeks but it took 6 and I didn’t get a single reply to any of my emails to Rhino PLUS now that it has arrived I’m missing items anyway! Most ridiculously overpriced and useless company I’ve ever had to deal with, STAY FAR FAR AWAY
November 21, 2019
Unprompted review
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Great jacket and excellent service from…
Great jacket and excellent service from Rhino
November 14, 2019
Unprompted review
The colour of one of the items i…
The colour of one of the items i ordered looked different to how they appeared on the website. The Rhino amended this for me tight away. Clothes are good quality
November 14, 2019
Unprompted review
Shirt is good but it took a long time…
Shirt is good but it took a long time to get here
November 12, 2019
Unprompted review
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