Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Not impressed
Terrible customer service and very slow delivery. They refused to send a partial order because they had to get one item printed. However, they took payment straight away. Not impressed at all.
November 5, 2019
Unprompted review
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Absolutely awful
Absolutely awful. Messed up the logo and name of our team. Takes ages to reply to emails. Takes ages for kit to arrive. Doesn’t respond to complaints
November 1, 2019
Unprompted review
The quality of the products were great…
The quality of the products were great and fast delivery only downside was the postage was not made clear until checkout.
October 20, 2019
Unprompted review
brilliant service every time brilliant…
brilliant service every time brilliant quality of clothing
October 19, 2019
Unprompted review
Perfect product
The hoodie was for my nephew who lives in Inverness and is a huge Highland RFC fan, the fact I could get his initials printed on the hoodie was a bonus and was top quality.
It took 4 weeks to come, which is exactly what Rhino said it would and no issues with delivery of the item.
Thanks Rhino.
October 16, 2019
Unprompted review
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Disappointed
Quality is really nice but the sizing is completely off. My husband isn’t skinny but he’s certainly not XXL. His waist is 34!. It was tight across shoulders, arms and chest. Very disappointing as this is the largest size! For a Rugby clothing company I wonder whether these will actually fit anyone who plays rugby! As I say DISAPPOINTING
October 9, 2019
Unprompted review
Very fast delivery and delighted with…
Very fast delivery and delighted with quality and details in the waistcoats. Top notch company!
October 7, 2019
Unprompted review
Great products
Easy to use website and some great deals available. Very happy with my purchases
September 9, 2019
Unprompted review
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Excellent service from start to finish
September 2, 2019
Unprompted review
I am absolutely impressed!
I am absolutely impressed by the quality of the product (jacket) and the customer service!
Thanks a lot & Party on Dudes
August 9, 2019
Unprompted review
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Adding to order
Good website only issue is when purchasing products it automatically adds 2 into your basket. May only be a problem when using a phone but still needs looked into
August 9, 2019
Unprompted review
spot on great company
August 7, 2019
Unprompted review
Yet to receive a delivery 6 days after…
Yet to receive a delivery 6 days after the date.
August 6, 2019
Unprompted review
Excellent service
August 5, 2019
Unprompted review
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Some sewing on the designs was frayed…
Some sewing on the designs was frayed on arrival. Aside from that brilliant quality
August 2, 2019
Unprompted review
Good Service and Quick Delivery
July 20, 2019
Unprompted review
Competitive prices
Competitive prices, good delivery time and all round service
July 19, 2019
Unprompted review
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