RHINOSHIELD USA Reviews 

1,300
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product design and the professional customer support teams that always promptly resolve any unexpected issues. Consumers truly love how durable these phone accessories are, and they deeply appreciate the friendly staff members who consistently go above and beyond to help them. However, some reviewers were not happy with product durability, mentioning that certain cases warped, bent completely out of shape, or peeled over time. Some people also felt that customer service could sometimes be completely unresponsive or very difficult to reach when handling international inquiries.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting fast response times and helpful... See more

Product

Customers consistently note positive experiences with product, praising the durable designs, excellent... See more

Response time

Customers had positive experiences with response time, frequently highlighting that support staff are very... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when requesting... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the team for being very nice, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all I love Rhinoshield cases! They have protected my phone from so many falls and bumps. I love that you can personalize your case and even order buttons to coordinate; they also offer a wide... See more

Company replied

Rated 5 out of 5 stars

Regarding the product—specifically the clear case—I’m a bit disappointed with the advertised ‘ultra scratch resistance.’ Upon opening I noticed that the case has light scratches on the back. However,... See more

Company replied

Rated 5 out of 5 stars

Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the... See more

Company replied

Rated 5 out of 5 stars

Amazing service and support. I accidentally dropped my device and a piece of the case broke off. Even though this type of damage isn’t normally covered under warranty, they still offered to send me a... See more

Company replied


Company details

  1. Cell Phone Accessory Store
  2. also in
  3. Cell Phone Store

Written by the company

RHINOSHIELD is more than phone protection — it’s impact by design. From lab-tested shock tech to zero-waste materials, we push boundaries to protect what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to last — every product is built with purpose, shaped by innovation, and driven by a commitment to do better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,300)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer support was absolutely…

Customer support was absolutely stellar. I was so enthusiastic to hear that the warranty coverage for my product was 2 years!

November 7, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We are glad to hear that.

We appreciate the continued support.

If you happen to have any questions, feel free to contact us.

Best Regards,
Team RHINOSHIELD

Rated 1 out of 5 stars

Do Not Use

Mid South Rhino Shield worked on my house replacing some fascia and soffit boards. The original quote was $6600.00 but settled at $4200.00. It was approximately 16 sq.ft. soffit and 16ft. of fascia. the fascia boards were replaced with Regular wood and not with routed slotted standard boards. These should be replaced as standard fascia boards are required, slotted to hold up the edge of the soffit. Interior wood was used (1x6) and the incorrect size interior plywood was used as soffits .The first install of soffit was 1/4" interior grade, wrong size and would have warped with weather. The second was 11/32 still the wrong size and interior plywood again but let it ride at the time even though the repairs do not match the original soffits. The correct size to match what was already installed is exterior 3/8. I was on site the entire time of the install, after the job was done I was sent an added bill of $989.00 for added work although no extra work was done and their claim was false as I have every piece of lumber bought for this job and there were no 2x4's used as backing behind any of the 1x6's used as fascia and none were purchased. They canceled the extra charge after I consulted my attorney. Just hire a painter next time . Up-date : after only a few years the paint is starting to fade and where they replace a piece of plywood it had to be nailed back up...

May 10, 2025
Unprompted review
Rated 2 out of 5 stars

Warping of phone case

I am very disappointed with the product. I bought a snoopy design arhinoshield phone cover for my Samsung S24 Ultra 1 year ago and the phone case has warped twice. 1st time was after 3 months of purchase and 2nd time was after 7 months of thecreplacement. I've now gotten another replacement but not sure when it will warp again. The whole case bends out of shape and can't cover the corner of my hp.

November 13, 2025
Unprompted review
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hello,

We are sorry to hear about the experience.

We will definitely take note of the experience and make necessary changes.

We will recommend contacting our customer service if you need further help.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

Rhinoshield really is my #1 choice when…

Rhinoshield really is my #1 choice when it comes to device protection.

if you have extra money, go for the DSL courier, the standard one really takes long to deliver your order and rarely updates on the tracking page. Makes you build up stress.

November 1, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Thank you for contacting us.

We are glad to hear that. We hope we can improve our services, including shipping in the future.

Best Regards,
Team RHINOSHIELD

Rated 4 out of 5 stars

Great protective case and excellent…

Great protective case and excellent support that provided a free replacement. Very good overall.

November 3, 2025
Unprompted review
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Glad to hear that.

Hope you continue to enjoy our products.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

good cs service

October 29, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Glad to hear that you enjoy the service.

If you happen to have any questions, feel free to contact us.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Fast and friendly

Service team: Fast and friendly reply
Product: is very good and fits perfectly to my iPhone

November 6, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We are happy to hear that you are satisfied with the speed and service.

Hopefully, you can continue to enjoy our products.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

I couldn't find a customer support number

I couldn't find a customer support number and the automated system did not have a category that I needed.
I sent in an email anyway and the response was worked out the agent was excellent!!!

November 1, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Glad to hear that your issue is solved.

We hope we can continue to improve in the future.

Best Regards,
Team RHINOSHIELD

Rated 4 out of 5 stars

Helpful customer service

Helpful customer service. Happy for getting a free replacement.

October 22, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Glad to hear that you are satisfied with the service.

If you happen to have any questions, feel free to contact us.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Easy

Needed to change and address and they were quick and easy.

October 29, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hello,

Glad to hear that you had an easy experience. We are happy to be at your service.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

Helpful

Helpful, prompt and responsive.

October 22, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We appreciate your positive feedback! We are so glad our team could assist you effectively and quickly.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

The customer service team was very…

The customer service team was very responsive to my emails and request for return.

October 25, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Thank you for sharing your positive experience with us!

We're happy to hear that our team was responsive to your request.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Thank you

October 23, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We are happy to hear that you received awesome customer service. Thank you for your positive feedback; we appreciate it.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

Good customer service

Helps with replace iPhone case with damaged. Good customer service.

October 18, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We are glad to hear that you liked the service.

Hopefully, you can continue to enjoy our products.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

My product was fully covered by…

My product was fully covered by warranty and the time from creating a ticket to having a replacement shipped to me, free of cost, was like 3 days.

October 16, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

We appreciate you sharing the positive experience. Glad to be at your service.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

I always prefer your brand only for my…

I always prefer your brand only for my All Apple devices, still one thing why they charge me delivery charge?

October 16, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Glad to be your preference. If you are unsure with the charges, you can contact us through our customer service team.

Best Regards,
RHINOSHIELD Team

Rated 5 out of 5 stars

great warranty they always get back to…

great warranty they always get back to me within 24 hours this is my 6th case from this company my whole family uses them i have had my phone fall off a 2nd story balcony ledge to the concrete driveway and it was fine 0 damage

October 9, 2025
RHINOSHIELD USA logo

Reply from RHINOSHIELD USA

Hi,

Thank you for contacting us.

Glad to hear that, we hope you continue to enjoy our product in the future.

Best Regards,
RHINOSHIELD Team

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