RHS Plants Reviews 

11,921
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how quickly their orders arrive, noting that plants are always carefully packed to ensure they stay healthy during transit. People frequently mention that purchasing items online is straightforward, and the products consistently match expectations with strong root development and beautiful blooms. Some reviewers were not happy with occasional delivery issues, mentioning that couriers failed to ring the doorbell or left parcels without warning. Additionally, a few consumers received items of poor quality featuring dead stems or missing flowers, alongside bulky cardboard boxes that proved difficult to dispose of.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as shears, shrubs, and flowers... See more

Quality

People report positive experiences with quality, highlighting that items are securely packaged and arrive in... See more

Delivery service

Clients share positive opinions on delivery_service, frequently praising the fast shipping times and secure... See more

Order

Consumers find ordering to be a very positive and smooth experience overall. Reviewers consistently praise... See more

Service

Customers consistently note positive experiences with service, highlighting excellent quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more

Rated 5 out of 5 stars

Quite easy to order online. Only problem was not yours, it was the carrier's. They arrived two days late, having been claimed to have been delivered on the correct date and correct time, which they we... See more

Rated 5 out of 5 stars

Ordered a passionflower, arrived healthy with some nice buds. Planted to trail over a new arch in my newly planted gardens. Today probably about 2 weeks of being planted we have our first bloom, abs... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,921)

7,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

The products arrived as advertised. One the bags were damaged and on contacting customer service, it was resolved swiftly. Very pleased with response and quality of product as well as the customer service.

August 4, 2026
Rated 5 out of 5 stars

Ordered a passionflower

Ordered a passionflower, arrived healthy with some nice buds. Planted to trail over a new arch in my newly planted gardens. Today probably about 2 weeks of being planted we have our first bloom, absolutely beautiful. Quality outstanding, delivered with no problems just a few days after ordering.

August 4, 2026
Rated 4 out of 5 stars

The condition of the tree I bought is…

The condition of the tree I bought is excellent - what wasn't so good was the delivery person leaving it in a huge box at my front door in full sun - I was out for several hours as no one advised me it was coming on that day. I feel it could have been placed by the back gate in a little shade and it would have been much easier for me to take it in than having to drag it through my front door and through the house out into the garden

August 5, 2026
Rated 5 out of 5 stars

Quite easy to order online

Quite easy to order online. Only problem was not yours, it was the carrier's. They arrived two days late, having been claimed to have been delivered on the correct date and correct time, which they were not as I was at home the whole time waiting for them. Fortunately, being 3 Perovskias, they were drought tolerant and did not suffer from their experience. They're excellent plants. Thank you.

August 5, 2026
Rated 5 out of 5 stars

I was very pleased with my plant…

I was very pleased with my plant purchases from the RHS.

The plants I ordered arrived very quickly. The boxes in which the plants arrived were substantial and as a result the plants were in very good condition when I received them.

August 5, 2026
Rated 5 out of 5 stars

Great value honeysuckle

I purchased a Lonicera periclymenum Graham Thomas in 3L pot which was delivered promptly and in excellent condition. I had already purchased the same plant, same size pot from another supplier and had been disappointed by the health of the plant on arrival. The RHS honeysuckle was at least a foot taller and had more foliage for around the same price. I would order plants again from the RHS online shop.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Really bad quality of plants

Really bad quality of plants. I wouldn't recommend purchasing plants from RHS. The plants were not as tall as advertised, with no flowers - we purchased Jasmine creeper and rose creepers and the quality was really poor considering the cost of the plants. Would not Purchase anything from RHS.

August 5, 2026
Rated 3 out of 5 stars

Greenfly

The rose bush had a very heavy infestation of greenfly. Washed them off and it's doing well now

August 5, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, healthy plants delivered in good packaging arrived in excellent condition. I am sure they will thrive.

August 5, 2026

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