RHS Plants Reviews 

12,519
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,471 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the prompt delivery service and secure packaging, ensuring that all flowers and delicate plants arrive safely in a healthy, flourishing condition. Many people note that the online ordering process is remarkably smooth and straightforward, while the overall service provided remains exceptionally reliable and helpful. However, some people mentioned that a few delivery boxes arrived damaged with low-grade, wilted, or poorly growing plants inside. Reviewers also noted occasional delivery delays, missing items from their orders, or frustrating problems with external couriers mishandling parcels during transit.

What people talk about most

Product

Users describe positive interactions with product, noting that consumers frequently receive healthy, vibrant... See more

Quality

Customers consistently note positive experiences with quality, frequently praising healthy plants and bulbs... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt dispatch times and carefully packaged... See more

Order

Clients share positive opinions on order, noting that items arrive promptly, carefully packed, and in great... See more

Service

Reviewers express great satisfaction regarding the service, highlighting prompt delivery, top-quality plants,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Japanese grass failure - I received some grass plants earlier in the summer that just didn't establish despite a lot of TLC. At the end of the summer with half the plants dead and the others not looki... See more

Rated 4 out of 5 stars

On this occasion, not all of the plants received were not of the quality I am used to from RHS, but things have been speedily rectified along with some good advice and I am perfectly happy with the s... See more

Rated 4 out of 5 stars

No problem with the ordering process or quality of the plants. First class as expected from RHS. Delivery service not first class though. Plants did not arrive on the day indicated via email from DX... See more

Rated 4 out of 5 stars

Bought three plants all arrived looking a little bedraggled, however planted after removing dead leaves etc and two of the three responded and look great the third responded but not as good as the ot... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(12,519)

7,416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality

I have purchased plants from different online suppliers only to ne disappointed so I thought I try RHS for the first time and I was amazed at the quality compared to other well known suppliers they were healthy well packed and delivery was very quick I will for future plant order order from RHS cant recommend highly enough thanks for a good experrience

September 9, 2026
Rated 4 out of 5 stars

Ordering Tulips

Ordering Tulips was relatively easy. It was a bit awkward to find out if the bulbs I wanted were on special offer but otherwise everything went smoothly and the bulbs arrived when expected.

September 8, 2026
Rated 4 out of 5 stars

Good selection of plants

Good selection of plants. Well packaged, and delivered on time and thoughtfully. Only slight problem was although the plants were unpacked within 2 hours of delivery, there was some mould on three of the top leaves of the magnolia. Otherwise the plants looked healthy and not dried out.

September 8, 2026

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