Richardson & Starling Reviews 

We had Rising Damp issues and brought in Richardson Starling after hearing good things about them. I soon found out for myself that this is an excellent company providing an excellent service. From Roddy's initial estimate right through to the completion of works via John and Daniel, all went smoothly expertly done. John and Daniel kept me fully aware of all works being done and kept the mess to a minimum, tidying up as they went. The only down side was a lack of communication, or slow communication from Head Office, hence 4 stars.

Kris and Alex are very good at what they do. They keep you updated on the progress and are always happy to answer any questions. They clean up after themselves and are always polite. They have done an amazing job on my sons wall. My son has Autism and this has been a stressful time for him. Kris and Alex have been so kind and supportive asking how my son is doing, excellent customer service. Thank you for all you hard work

Totally professional company from start to finish. Initial inspected and the detailed 0report highlighted the problem very clearly and gave an appropriate answer. The project was managed very well from start to finish and the workmen was ultra careful in carrying out the work with minimal clutter and dust. Well done and thank you.

Hard working staff worked above and beyond to do a proffessional top quality workmanship. John and calvin .
And the subs sparky and the plumbers.

came to sort some rising damp in my bedroom. Kris and Alex have done a fantastic job. walked me through what they were doing and how long the work would take. left the work are nice and clean after.

Both Alex and Kris were on time,
an excellent job done and finished on time, left no mess, friendly and professional,

Brian and Daniel just finished work on my house, insulating under the floor. They were both very pleasant, were hard working, did the job without any issues and once finished they cleaned up afterwards.
I would thoroughly recommend Richardson and Starling.

Good communication, and apart from the job in hand gave very useful advice

Amazen work by kevin and george defo gave 100% in there work am so pleased with the end results have already recommended the company to a few people, kevin and george were so friendly and hard workers so thank you

Would never and will never again use this company. From start to finish disgracefully amateur. The fact they offered £200 off the price and then accepted £400 off tells you everything you need to know. AVOID AVOID AVOID. Horrendous workers, and especially dreadful management.

First class workmen and very friendly and helpful,very professional

We had a survey carried out by Craig because we had high humidity issues within the house. He was very knowledgeable, candid and honest. He was proffessional and gave us his diagnosis along with a resolution that we could work toward. I have faith and trust in his assessment.

First class job from Hawick office from start to finish at Millcroft, Dunglass - friendly, efficient and tidy. Thank you.

We had our kitchen floor done today as we had woodworm the guys done an excellent job no mess nothing was too much trouble for them .
The guys tidied up everything they really went over and above and I can't praise them enough.
This is an excellent company and I highly recommend them 5 stars isn't enough brilliant job .

We have a very small damp issue in our downstairs toilet (1.5m x 1m). Asked R&S if they would be able to come round to look at it and recommend a fix. We were informed they could but to prepare a written quote it would cost £180. The kicker is that if we needed work done then even if we got it done by R&S it would NOT be netted any final bill. They can do an email report for less but tough luck if you actually want them to do the work - you then have to cough up the difference (and again no netting off).

So regardless if you have a very small damp issue or a really significant one its the same charge. I am no damp specialist but pretty sure our problem is tiny compared to majority of damp issues they attend to.

It is a ridiculous pricing strategy from a supposed national, highly reputable company. God knows what their actual charges would be for actual work done. Put me right off using them and currently looking elsewhere

We’ve received very poor service from Richardson and Starling’s Edinburgh location. So much so that we are on day 10 of what we were told was a 3 day job and it’s still not finished. To make matters worse, we have had no communication since last Tuesday when we were told someone was calling back to confirm the next steps. We’ve called the office and emailed but still nothing.
I’m hoping someone in their office might read this and call to follow up and finish their work which has been poor to date.
Very disappointing as they had come recommended but our experience has been very poor

Good time keeping great work great guys second time doing working for us amazing job.

Had this company do work for me recently,the standard of workmanship was excellent it was a damp course and plastering I had done would highly recommend them

Very efficient, very helpful, good advice and very friendly. Identified the problem straight away and was sent a report same day.