Richardson & Starling Reviews 

268
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Andy and George were out and done a fantastic job of replacing our bathroom floor, they came out and got their heads down and fired in about the job. Both Andy and George were very pleasant and tidied... See more

Company replied

Rated 5 out of 5 stars

I got R&S out to assess dampness in my home at my front door. Graham came out and assessed it and advised of the work to be carried out. He was very knowlegeable and answered all my questions hones... See more

Company replied

Rated 1 out of 5 stars

We had a damp issue in an area covered by R&S warrantee. Approached R&S & were told we had to submit a mass of paperwork & pay a fee to even get a surveyor to inspect. Attitude of contact centre staf... See more

Company replied

Rated 5 out of 5 stars

We had two workers in yesterday fixing a dampness problem in two different areas of our house. The work was carried out very professionally and both workers were polite and helpful. They covered entir... See more

Company replied

Company details

  1. Waterproofing Company

Written by the company

As a company, we have built up an enormous store of knowledge on the causes of property decay and the best ways of stopping the rot and restoring the building. But it doesn't stop there. Our team of surveyors and technicians are always on the look-out for cutting edge industry-led initiatives to ensure that we can offer you the very best solutions to damp and condensation, wood rot, infestations and basement waterproofing. We give an honest appraisal and specify a minimum targeted treatment to deal with the problem and deliver value for money repairs. Being the property maintenance division of one of Scotland’s largest building contractors, we are able to see a property restoration through from start to finish. Once we have identified and repaired the fabric of your building, our sister companies can continue the restoration. When Richardson & Starling hand the building back to you, there will be nothing left to do except move in. We are also a founding member of the Property Care Association and are endorsed by the Government Trustmark scheme. Richardson & Starling has experience working across all sectors and have refurbished properties as diverse as office blocks and industrial units, granite villas and Victorian terrace housing. From restoring historic council buildings to ancient castles, you can rest assured that we have all the skills and knowledge to restore your building to its former glory. Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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No recent history of asking for reviews

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4.4

All reviews

(268)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damp treatment works

Damp treatment works carried out by David and Scott.
Prompt start and professional attitude from start to finish.
Explained exactly what they would be doing and how long they would likely take.
Work finished to a high standard and house was left spotless.
Highly recommended.

May 7, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for the review Craig. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future

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Rated 5 out of 5 stars

From the survey to the works being…

From the survey to the works being carried out, the service was professional, friendly and prompt. John Mc who carried out the work on the day was approachable and friendly. Just a great experience from start to finish, thank you.

April 26, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for your review Jenn, we really appreciate you taking the time to leave us feedback. We look forward to working with you in the future.

Rated 5 out of 5 stars

David and scott 5 stars amazing

David and scott was amazing had such kind manners asked to use the toilet and told me when they were going having to nip out communication was amazing they came in the got the job done it looks amazing

April 26, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that David and Scott will be thrilled to hear that they earned yet another positive review for the company! Much appreciated

Rated 5 out of 5 stars

Very Pleased.

Very pleased with all aspects of the works performed by Alan and Bellamy from the Dumfies branch who completed very quickly a complex stripping back of damp plaster and board in a B Listed building.

April 25, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for your positive review, we appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Home survey

Jack and Dane were very helpful and informative when they came to survey the house. Under the floorboards and everything,trying to find and solve our problem. Much appreciated and professional service.

April 25, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

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Rated 5 out of 5 stars

Great job from start to finish

Great job from start to finish
A minor problem but fixed immediately
Thank you

April 9, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for your review, Norah. We're glad to hear you were happy with the service from our team and look forward to working with you in the future.

Rated 5 out of 5 stars

Kevin & John were extremely efficient…

Kevin & John were extremely efficient and professional.

March 27, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Kevin and John will be thrilled to hear that they earned yet another positive review for the company! Much appreciated

Rated 5 out of 5 stars

Job was done with care and respect for…

Job was done with care and respect for my property .
Both Scott and David were polite and friendly

March 22, 2024
Unprompted review
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Reply from Richardson & Starling

Dear Sheena, Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Scott and David will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Rated 5 out of 5 stars

Thanks to the guys who turned my mouldy…

Thanks to the guys who turned my mouldy black bedroom into something beautiful the guys from livingstone were punctual courteous and very professional and well done guys I would recommend this company to anyone 100% thanks Mrs Nelson Penicuik

March 1, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for the review, Joanne. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

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Rated 5 out of 5 stars

Excellent Workmanship Over All Trades

From day one Alan, Deacon & Greg from Hawick branch have done a great job regarding damp problem at my property and have been a great asset to your company...ie prompt, informative and courteous Thank you.

March 13, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team will be thrilled to hear that they earned yet another positive review for the company! Much appreciated

Rated 5 out of 5 stars

Brilliant service by Brian and John…

Brilliant service by Brian and John from Tayside branch! Friendly and polite throughout.

March 4, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for the positive review, Lisa. We'll pass on your comments to the team and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional and lovely staff. Macaulay, Norrie and Calvin were fantastic lads who done a great job at my property. Highly recommend.

February 22, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for the review, Melissa. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service

Friendly, professional, helpful clean and organised.
Kris and Alex, in my opinion, created a balanced work visit and they kept me updated with what they were doing. Thank you both so much.

February 27, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for the review. It's great to hear you are happy with the work carried out by Kris and Alex, we'll pass on your comments to them! We look forward to working with you in the future.

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Rated 5 out of 5 stars

Arrived in time and gave helpful…

Arrived in time and gave helpful suggestions to tackle condensation issues.

February 12, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for your review Suzanne, we appreciate you taking the time to leave feedback on your experience with us and look forward to working with you in the future.

Rated 4 out of 5 stars

Rising Damp Eradicated by Experts

We had Rising Damp issues and brought in Richardson Starling after hearing good things about them. I soon found out for myself that this is an excellent company providing an excellent service. From Roddy's initial estimate right through to the completion of works via John and Daniel, all went smoothly expertly done. John and Daniel kept me fully aware of all works being done and kept the mess to a minimum, tidying up as they went. The only down side was a lack of communication, or slow communication from Head Office, hence 4 stars.

January 24, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for your positive review Sam, we appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Kris and Alex are very good at what…

Kris and Alex are very good at what they do. They keep you updated on the progress and are always happy to answer any questions. They clean up after themselves and are always polite. They have done an amazing job on my sons wall. My son has Autism and this has been a stressful time for him. Kris and Alex have been so kind and supportive asking how my son is doing, excellent customer service. Thank you for all you hard work

February 6, 2024
Unprompted review
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Reply from Richardson & Starling

Thanks for the positive review Emma, We'll pass on your comments to Kris and Alex and look forward to working with you in the future.

Rated 5 out of 5 stars

Totally professional company from start…

Totally professional company from start to finish. Initial inspected and the detailed 0report highlighted the problem very clearly and gave an appropriate answer. The project was managed very well from start to finish and the workmen was ultra careful in carrying out the work with minimal clutter and dust. Well done and thank you.

December 14, 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for your positive review Eric, we appreciate you taking the time to leave feedback on your experience with us

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Rated 5 out of 5 stars

Hard working staff worked above and…

Hard working staff worked above and beyond to do a proffessional top quality workmanship. John and calvin .
And the subs sparky and the plumbers.

January 18, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that John and Calvin will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Rated 5 out of 5 stars

Great guy's doing a much needed job.

came to sort some rising damp in my bedroom. Kris and Alex have done a fantastic job. walked me through what they were doing and how long the work would take. left the work are nice and clean after.

January 15, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for the review. It's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them! We look forward to working with you in the future.

Rated 5 out of 5 stars

Damp treatment

Both Alex and Kris were on time,
an excellent job done and finished on time, left no mess, friendly and professional,

January 8, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for the review. It's great to hear you are happy with the work carried out by the team, and we'll pass on your comments to them! We look forward to working with you in the future.

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