RichBitUK LTD  Reviews 31

This company is one of the worst companies I have ever delt with I took a unit out of my bike to be replaced took photos it took nearly six weeks of to and growing and arguing that it was the wrong one for my bike. WHEN it was it was the one that was inside my bike when it was NEW
WAISTED MY TIME DONT BUY FROM THEM

I ordered my bike in mid November 2022 it’s now the end of January 2023 still no bike ! They say the warehouse is dealing with it !! Stay away from this company!! I’ve asked for a refund but no answer on chat !!it’s a disgrace!!

Paid for a top-022 before Christmas from Richbit UK, took 3 weeks to arrive, shipping box arrived wet with big hole in base where it had been dragged around with various parts missing, sent 7 email since delivery to the only contact email address (no phone numbers provided), no reply to any of them. Looks like I will have to go to halfords to to replace the missing parts or reject the delivery. Avoid

Stay well away. Paid for my bike 30 May. Was told 35 days. Arrived 90 days later missing some of the order and scratched. Worked for the first 100 miles of use and now not working. Emailed, Whatapp and used chat box to contact them. No response. Shame because its a great looking bike and when it worked loved it. Better to spend a bit extra and get a more local service.

I ordered my bike a month ago and specifically was tempted by short delivery times advertised…. Still no bike and communication is simply standard response citing brexit ( which was in place when I ordered?) I’m hoping it will turn up soon and I can write a positive review on the bike if it ever appears!

I received my e-bike in June of this year, WOW what a wonderful machine, but then a month later all was dead. I contacted Rich-Bit via support on their web site, and they diagnosed the problem via e-mails. A week later a new control unit arrived, which I fitted very easily, On the road again !!! Thank You Rich-Bit, you have made an old man very happy.

Bought a bike from this company. Initially, fantastic experience, prompt delivery and super bikes. But absolutely no aftersales service. In fact they wont even answer emails
Stay well away

Ordered this bike early December. Arrived prior to Christmas but the front forks were broken.
Emailed them and they said the would replace the forks, which they did , and arrived mid January. Fair enough, that time of year.
The bike was excellent apart from not being able to engage the largest cog with the front derailleur.
This was due, I was told, by to two bike businesses, that the bikes were not originally designed for fat tyres.
I never ever used the small cog, and found that the middle cog was lacking in delivering enough power.
Took my 4" grinder to the derailleur today, cut the arm off and manually moved the chain to the big cog.
Absolutely magic, It works like a dream now.
Stuff the two smaller cogs, go with the big cog and use the pedal assist and it's brilliant.
But their after service if you have a real problem is dire!!!

Bought two bikes from this company. Initially, fantastic experience, prompt delivery and super bikes. But absolutely no aftersales service. In fact they wont even answer emails. Starting having intermittent electrical problems with both bikes. One has now serious problems, pedal assist and throttle refuse to work 90% of the time. Avoid like the plague.

Where do I start rich bit 012e fat bike after suffering an heart attack and been a keen cyclist what a bike for 2months then bang still under garantie they won’t speak to you new motor new display new peddle assist 2new cables 8 new controller all bought by ones self could go on forever but don’t want to boat you to death please please please don’t touch them they are completely no good that

I owned this bike for 3 months and My bike was good for 3 months, its in good condition then i got no power at all one day for no reason i locked it up that night the next day nothing no power.
The battery is fine the wire are all in place so i tried contacting richbit.co.uk by email but got this message
Delivery has failed to these recipients or groups:

so i tried used there web page as it has a chat bubble and still no response. I would say yes you get your bike but be warned they will not help you after you buy and if its faulty so dont buy from them.

I ordered and paid, got confirmation email.All good.
Then asked can I wait a while as no UK warehouse now, has to come from Poland. I bought of their UK site. Emails went quiet and they had my cash.
Luckily I paid with eBay, opened a dispute and eBay have said I am to be refunded..Shame looked ok

What an amazing bike. It came in 4 days of my order. Easy to assemble. And I'm tottaly blown away by the speed and performance. Realy nice suspension and great for off road and on road. The design is great I got the yellow black and gold. It turns heads every where I go. It's a monster bike. Well worth the cash for one of these baby's

Got their 022 richbit on summer sale. So far so good, fast delivery and bike looks quality!

I don't usually write reviews but I really thought that I would make an exception for this cause I am genuinely impressed by the professionalism of customer service and the quality of the bike for the price.
Bike: One single charge gives me around 40 miles range with a max speed of 24mph. Good bonus is that it includes a throttle mode if needed. I had the bike for 9 month now and so far, 300 miles and no problem apart from the kickstand which broke.
Customer service: Very quick to respond to my questions & patient (and god knows how many questions i ask them!). I did sent them an email including a video regarding the kickstand and they sent me a replacement which arrived within 3 days.
Thanks so much again Richbit UK, you have made me a very happy customer!

Dreadful customer service. They tell you they reply in 12 hours but nothing, not even in 100 hours. I will cancel my order with them.
EDIT I understand. I cant't find a way to delete this review, therefore I will change my opinion to neutral. I don't mind however, if this review is deleted.

Look nice buy unfortunately I've had nothing but problems from day one. The design of the bike flawed and after a while your motor will rip out of the wheel. No after sales care to fix the problem. Don't waste your money. Might be cheap and pretty but is a load of junk. Mine worked for less than 3 months and has now gone to scrap heap as can not be bothered to waste any more money on it. Replaced motor twice, controller 3 times and even the battery shorted out.
I ordered on alibaba site. No point giving you my order number, I've been dealing with these clowns for a year. May I suggest you redesign the way the wheel attaches to the frame. Is dangerous. The parts I had replace were at my cost, besides the motor, which took me 4 months of arguing with them to get. No I won't take it off here because my problem is with the design of the bike, so I'm warning potential buyers.

The TOP 022 Fat Bike is excellent for the money but after sales response is lamentable with no response to any messages, emails etc.

Got my bike a few days ago and I must say its extremely well built looks fantastic and rides great.everything I needed to know I got a fast response. Got it in a few days of ordering it and cannot fault my fat tyre bike

Not satisfied at all. Waited 3 weeks for delivery only to find bike not working . contacted Richbit and after a couple of emails and photo's Richbit said it was probably the control box or the led display unit that was faulty , no power at all going to the motor. They said they would send both items and expect me to fit them. Now there must be at least 30 wires coming from control box and im not comfy at all about having to install this item in case I make a mistake and damage the bike further. made it clear I wasn't happy about this and asked for a refund instead , as you can imagine this fell upon deaf ears . Bought the bike thru Amazon so I have now asked Amazon for a refund still waiting for a response from them . It's now been 7 weeks since I placed the order and all I got is a worthless bit of metal with big tyres, not happy at all.