Richer Sounds - Bath Reviews 

1,507
TrustScore 5 out of 5

4.9

4A York Place, London Road, BA1 6AE Bath, GB


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Rated 5 out of 5 stars

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more

Company replied

Rated 5 out of 5 stars

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... See more

Company replied

Rated 5 out of 5 stars

As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more

Company replied

Rated 5 out of 5 stars

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 4A York Place, London Road, BA1 6AE, Bath, United Kingdom

  • 0333 900 0088

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,507)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff, advice was helpful and honest. Really pleased with my purchase.

June 8, 2026
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service.

Good service and price.

May 23, 2026
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The staff in the Bath branch were very…

The staff in the Bath branch were very knowledgeable, helpful and their approach was utterly professional.
They answered all my questions with patience and it was just a pleasure to deal with them.
Thoroughly recommended.

May 30, 2026
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service from Richer Sounds

The agent I spoke to was very helpful and the items were speedily dispatched.They are exactly what I needed. Also good value for money.

June 5, 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent Service

I always use Richer Sounds for my electrical entertainment items because I have such great service. The staff are helpful and patient even though I have, thanks to my technological inadequacy, had to call them several times when setting up equipment. They also have plenty of choice and good, competitive prices.

June 2, 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Sean was so helpful throughout our…

Sean was so helpful throughout our visit. He clearly really knows his stuff and gave us great advice on what to buy. Follow up has also been first class. Highly recommend Richer Sounds and Sean (although the whole team there seemed on the ball also).

June 4, 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A real buying experience

The price was right, the tv quality picture and sound great and the small 48 in screen size suits our viewing situation perfectly. Exceptional staff at sales team , friendly and efficient .

June 3, 2026
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Reply from Richer Sounds - Bath

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Hayden took the time to listen to what we wanted and answered all the questions we had.
The TV was ready when he said it would be & collection was very straight forward.
Thanks

June 3, 2026
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly, knowledgeable staff. Not pushy, want you to have the system that fits your needs.

June 2, 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful and knowledgable staff

Very helpful and knowledgable staff. I found what I exactly needed and wasn't persuaded to buy something else just because it was more expensive.

May 24, 2026
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Bath, you don't have to visit to receive superb service.

Richer Sounds Bath, pull it out of the bag again. Although all communications were via email, Tom could not have provided a more friendly, professional and informed service, which went above and beyond and exceeded my expectations. Every interaction I have had with the Bath store has been first class, great service, great prices, with a 6 year warranty, what's not to like?

May 21, 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

No problems

No problems. Smooth and simple

May 21, 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Clear guidance

Clear guidance. Stuck to price quoted. All good

May 19, 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV with no problems whatsoever.

May 11, 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was quoted a great price over the…

I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification.
I also asked to use/borrow a Richer Sounds Head alignment protractor which was also waiting with my item for collection.
Very happy with the price and I felt that nothing was too much trouble, a very pleasant experience.

May 11, 2026
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

First class

First class ! Third time brought from Richer Sounds can not fault these guys! Always buy from them ,after sales is great to had a bit of a hicup with the order but was sorted straight away !
Freddy was on the ball when it came to the sale of the tv!
SERVICE PRICE AND STAFF
GREAT!

May 4, 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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