I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated... See more
Company replied
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See what reviewers are saying
Liv at Chelsea has been extremely helpful, guiding us in selecting the right components for a complex cinema setup in a large student hall of residence. Without her diligence, we would probably have g... See more
Company replied
I talked to a sales person about the specific tv I wanted and their response was very helpful and professional. The TV was delivered within days and the delivery people were on time, kept me informe... See more
Company replied
Really excited to get my Samsung q990F I found the sales team helpful and there was no pressure to buy. I received it in good time so well done Richer sounds. I would like to know which bracket is rec... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
258 Fulham Road, SW10 9EL, London, United Kingdom
- 0333 900 0027
4.9
Excellent
991 reviews
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Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Excellent service and knowledge
December 29, 2025
Richer Sounds provided the best customer seevice
Richer Sounds provided the best customer service that I’ve had in a very long time!
December 29, 2025
Super friendly & knowledgeable service
Great price, great service and superb price on an open box tv with 6 year RS warranty. Thanks Josh for all your help.
December 26, 2025
Reply from Richer Sounds - Chelsea
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great staff
December 26, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent communication re delivery and…
Excellent communication re delivery and very friendly.
December 23, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review!
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Purchased two items
Purchased two items, which arrived next day.
Definitely my go-to store from now on for electronics.
December 17, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Smooth friendly transaction in-person.
December 15, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review!
I had excellent experience with Richer…
I had excellent experience with Richer Sounds, the sales people i dealt with were knowledgeable about their products, when I asked a question they weren't quite sure of (before i purchased) they took my number, obtained the information and called me back within a few hours. Very commendable and professional. Thank you so much, my Roberts blutune 300l digital sound system is brilliant for my needs.
December 14, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
I ordered a record deck & speakers
I ordered a record deck & speakers, but the speakers were not in stock. Your customer service operative 'Josh' suggested delivering the record deck immediately & promising to deliver the speakers when they arrived. As this was only a couple of weeks before Christmas, I was concerned they would not arrive in time. They have now both arrived, well before Christmas. Thank you Richer Sounds & a special thank you to Josh for going that extra mile.
December 9, 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Outstanding customer service
Outstanding customer service. The Richer Sounds @Chelsea went above and beyond any expectations I had. Whole heartedly recommend.
November 28, 2025
It’s make such a difference when the…
It’s make such a difference when the staff in a store are both knowledgeable and helpful with a smile .
Hence 5 stars
December 8, 2025
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
Great service and staff
December 3, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Service as it should be
As always with Richer Sounds, the service and advice was second to none.
Great product, delivered in 18 hours.
December 3, 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Excellent customer service second to…
Excellent customer service second to none. Very helpful staff making sure you're 💯 happy before you leave the store. Couldn't have asked for better 🥃👍🏿
November 29, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review!
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