Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... See more
Company replied
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Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
The staff were knowledgeable, friendly and very helpful even though busy. I felt like they cared about what my needs were and how they could help. I will use richer sounds Cheltenham again - and I liv... See more
Company replied
Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good soli... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
31 High Street, GL50 1DX, Cheltenham, United Kingdom
- 0333 900 0057
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Good products and technical help.
Web site provided good product information that was supported by helpful technical support from store. Easy ordering process. Efficient delivery. A very good buying experience.
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Great service
Great service and a good deal and great comunications would highly recommend.
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
A positive experience 🙂
The staff were knowledgeable, friendly and very helpful even though busy. I felt like they cared about what my needs were and how they could help. I will use richer sounds Cheltenham again - and I live in the north of Scotland!
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Great helpful advice from knowledgeable…
Great helpful advice from knowledgeable & friendly staff, & an excellent range of products at prices to suit your budget. Just what you need.
August 11, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Guys in the store were great
Guys in the store were great, I got an open box product with a nice discount and the speakers I got have been amazing. I highly recommend the Cheltenham store
February 7, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect from initial visit
Perfect from initial visit, to sound demo and then reduction at end. Great service and pricing.
August 6, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All ways a reply from staff excellent…
All ways a reply from staff excellent communication quality products just bought my forth product .
Steve
Staff (Mandy)
August 1, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best place for friendly, informative staff.
Jason was very helpful, he sourced the turntable I wanted from another store so I didn’t have to wait for stock to arrive. All in all a very good experience. It’s my go to place for hifi.
July 30, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Great product...great service!
Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!
July 29, 2026
Reply from Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff member found some old stock to…
Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previous visit when listening to what I wanted. Great experience all round. Thank you all 👍
July 28, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All the team at Richer sounds in…
All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Always felt I was in safe hands with team. Many thanks.
July 16, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A smooth transaction…
Initial contact was by phone and Luke was helpful and knowledgeable. He irdered the turntable and set it up for my listening test.
I was pleased with the whole process.
July 24, 2026
Reply from Richer Sounds - Cheltenham
Thanks for the lovely feedback about Luke and the buying experience. We really appreciate the support.
The Customer Experience team
Speedy delivery and collection
Ordered a grille.
RS phoned the next day and I collected it.
Speedy delivery and collection.
July 23, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing Service (Again!)
Best price on my new TV, outstanding comms during the online order and fulfillment process, and brilliant service from the Cheltenham staff to help me park and load the TV for the in-store collection. My go-to shop for anything audio-visual.
July 23, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Knowledgeable and efficient
Knowledgeable and efficient. Able to answer all my questions
July 23, 2026
Reply from Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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