Richer Sounds - CheltenhamReviews 

1,996
TrustScore 5 out of 5

4.9

31 High Street, GL50 1DX Cheltenham, GB


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Rated 5 out of 5 stars

Once again Richer Sounds came up trumps. Nick was able to source us the tv we wanted (which we couldn’t get anywhere else) for next day delivery. He wa# also super knowledgeable about how to set up th... See more

Company replied

Rated 5 out of 5 stars

It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuine... See more

Company replied

Rated 5 out of 5 stars

Good experience from first enquiring in the Cheltenham store. Helpful but not pushy advisor. Listened to what we wanted. When we decide to by a new tv the process was quick and easy, delivery arranged... See more

Company replied

Rated 5 out of 5 stars

I ordered some Shokz headphones online through the Richer Sounds website and I received a call first thing the following morning to say that they were ready for me to collect from the store. The staff... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 31 High Street, GL50 1DX, Cheltenham, United Kingdom

  • 0333 900 0057

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,996)

23,403 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Service

The staff were very helpful with their suggestions and the after sales service I received. Prices are competitive too.

June 23, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Impressed.

Very good support from Luke at Cheltenham and a professional delivery experience too. High levels of customer service, knowledgeable staff and price competitive too. What’s not to love?

June 25, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and had what I needed in store. The price was very reasonable as well. Have used them before and prefer to use on the high street brands.

June 20, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service!

Once again Richer Sounds came up trumps. Nick was able to source us the tv we wanted (which we couldn’t get anywhere else) for next day delivery. He wa# also super knowledgeable about how to set up the tv within a media wall and access all the necessary services.

June 16, 2026
Richer Sounds - Cheltenham logo

Reply from Richer Sounds - Cheltenham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Absolutely outstanding!

It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuinely make you feel valued and appreciated as a customer rather than just a tick on a sales sheet like most do nowadays!

I won't hesitate to use them again for any kit that I want or need in the future. Thanks RS and especially to the guys at the Cheltenham branch for not only a flawless experience, but for restoring my faith in humanity somewhat!

June 20, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Fantastic in every way possible

Fantastic in every way possible. Couldn’t have been better. I would recommend them to anyone.

June 21, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

all good

The store were very helpful ... able to confirm my choice.

Delivery was as expected and all went well.

Happy with everything

June 19, 2026
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Reply from Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service from Richer Sounds Cheltenham and online

I ordered some Shokz headphones online through the Richer Sounds website and I received a call first thing the following morning to say that they were ready for me to collect from the store. The staff in my local Cheltenham store were all very polite and helpful. Will definitely buy from them again.

June 19, 2026
Richer Sounds - Cheltenham logo

Reply from Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Cambridge Audio Evo One

Great Demo in store by Gaetan.

Product has exceeded my expectations. Perfect product for my needs.

Quick delivery.

June 18, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good experience buying a new television

Good experience from first enquiring in the Cheltenham store. Helpful but not pushy advisor. Listened to what we wanted. When we decide to by a new tv the process was quick and easy, delivery arranged. Delivery people kept us informed, arrived in the time frame, courteous and friendly people. Very satisfied. Managed to set the tv up ourselves and appears to be working perfectly. Very pleased.

June 19, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Cheltenham has a great team

Cheltenham has a great team. They always provide the very best service. Thanks to all.

June 18, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Always good experience

Always good experience. Nice guy's always helpful also delivery service reliable.

June 16, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great sales team really helpful

Great sales team they let us in early and helped us with what we wanted and gave us a great deal, really friendly and helpful service.

June 15, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful service from branches

Looking for item not available to order online, rang local shop to ask, who advised limited stock, but was able to provide details of availability at other branches. On ringing other branch, stock confirmed, but unable to collect due to location, so order taken over the phone and I paid extra for delivery. Item arrived on the day expected, so all good, thank you!

June 9, 2026
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Reply from Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Purchased my Wharfdale Diamond 12.1i…

Purchased my Wharfdale Diamond 12.1i speakers and they sound amazing. Great service from the staff at Richer Sounds.

June 13, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

June 13, 2026
Richer Sounds - Cheltenham logo

Reply from Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service and price

Excellent service and price. Better still you can actually speak to someone at the local branch. I cannot fault the staff and service at Cheltenham.

June 2, 2026
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Reply from Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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